Academy Bus

They’ve really gone downhill in the last six months or so. I used to use this service (GoBus) for my frequent Boston-​to-​NYC trips, but the last few trips were so bad, with rude drivers and dumb, obnoxious bus-​loaders, (especially at the NYC stop). Also, ineffective and rude customer service.
With all of the options for lower-​priced bus options from Boston-​to-​NYC, I’d highly recommend picking another bus company to use.

If zero was an option that is what you would get. I have traveled by bus many, many times and this was the worst experience of my life and to be honest I am surprised we survived it. I left Manchester airport for a trip to Bayonne, NJ. First, there are no signs to indicate where the bus will pick up and no one from the airport had heard of Academy. Our documents said we had to be there 30 minutes early yet there was no bus. Customer service wasn’t open. I finally reached dispatch and found out the bus was on its way. The bus arrived 15 minutes late. As soon as we left the airport we knew we were in trouble. The bus line did not provide the substitute driver with a GPS and he had never driven the route before. He quickly missed the first exit and came to a dead stop in the highway. He proceeded to another route after one of our group got out her GPS and guided him. We were nearly an hour late picking up our next passengers. Then we hit a curb. The tire blew… We proceeded to drive as far as we could but had to sit in a shopping center parking lot for 45 minutes until a new bus could come. Once we changed busses we were on our way. Oh wait. As we were driving down the highway at 65 MPH, we missed a weigh station and made a dead stop on the breakdown lane and backed up to go through… How we didn’t get slammed into I don’t know. Once we arrived in Framingham almost 3 hours late we couldn’t enter the garage to pick up the passengers because Academy hadn’t paid their fees. Jeesh. The trip from Manchester to Bayonne, NJ was 8 hours!
We prayed the trip back would be better, but sadly It hasn’t proved that way yet. While the driver is more prepared and has a GPS, the entire experience is disorganized. If you value your time and your life you will choose other options to get to your Cruise ship.