Carmen Travel & Tours

This place is a total scam! 0 stars for scamming a teenager and her 80 plus year old grandmother!
My niece wanted to buy a ticket to Spain to see her family and her granny wanted to come along. The woman «Carmen» took her money and her grandmother’s money a couple of months in advance. My niece, dropped in a month before to get the tickets, the woman said that she would have them soon… she called, same run around, two weeks before the trip «Carmen» the «owner» told her some bullshit story about the tickets getting lost and that they have to buy them again… SCAM!
My niece called me and told me and we arranged to go in to see this scam artist. First of all, her place of business is a dump piece of shit (my niece’s granny has done business with this travel agent over the years… she’s 80… thought they were nice wanted to buy her ticket at this place) Anyway, when I went inside my niece was still getting a bullshit run around story about how the tickets got lost and it will be hard for her to get them but she will try… this was close to $ 2000 cash that was given to this woman. My sister and I basically told this phoney that she better make it happen like yesterday and no more trying to scam a teen and a granny out of 2K.
«Carmen» was cool as ice, she sat there like she encounters customers who are being scammed every day… she took it all in her stride, no customer service award here for sure! At one stage I was looking around at the dirty excuse for a business and she said to me.” are you looking at something… is everything to your liking”? I was like…“let me think about that one”
In the end of the day, the tickets were purchased and given to my niece, lesson learned by my niece, never use sub par and shady travel agents!
DO NOT USE this unprofessional, filthy excuse of a business!