Sephora

My make up artist Aly is amazing. She’s very talented, and kind. I loved my make up. She takes her time with you. 5 stars for HER.
However, the store management is ridiculous. I made a purchase and bought 2 $ 60 make up palettes and chose to surprise my artist with one as a Christmas gift… The store did not let her keep it and YET they didn’t call me. The artist took it upon herself and called me on my voicemail to explain.
I call the store and they said they put the item back on the shelf… When I didn’t even return it yet!!! And yet they weren’t even going to make me aware of any of this… Stealing money from a rouge member. Nice way to treat people who spend a significant amount of money at Sephora.
I completely understand «no tips» however, a gift should be able to be accepted. And if it’s not… Tell your customer! Now I have to drive 40 minutes to get my money back because the managers couldn’t void the transaction for me. Very unhelpful and unethical. I’ll take my business to Ulta or Macy’s.

Lacking in customer service. I asked for one thing and the girl kept pushing me to try another product. Then didn’t even want to give me a sample. I’ve been to many other locations where they are willing to help you and let you try samples. Very displeased with the service here

The store is beautiful and clean. Only downfall is that this is a smaller location and they do not carry all of the brands. I LOVE the Giorgio Armani line and they do not carry it at this Sephora. I hate driving all the way down to Aventura to purchase this line with my Sephora card. The manager did let me know that they are working on getting that line in this location and when they do this will be a 5 star store! The staff is amazing and super friendly. They hooked me up with many samples and helped my friends who were new to makeup. We had a great girls day!

Very very very very upset after leaving this store. I adore sephora and have been a loyal client for years, however, I am so upset I could cry. I was sampling foundations and the makeup artist got it all over the bottom of my white dress. I asked everyone in the store and NO ONE wanted to help me. I have to leave the mall now because I’m upset and wearing a ruined stained dress. No one cared, the girl who stained it ignored me. Very awful experience. It’s not even the dress being ruined but their treatment of me after, like, oh well! Too bad!
VERY DISAPPOINTED

Located in the Boca Town Center Mall this store always seems to be crowded. They have a large assortment of cosmetics, perfumes, and other beauty items. The people who work there are very friendly and go out of their way to be helpful.
If I want a beauty item that’s hard to find I can usually get it at Sephora. That’s nice.
I registered with Sephora a few years ago. Every year near my birthday I get an email telling me to stop by their store, during my birthday month, to pick up my birthday gift. No purchase necessary. This year I got two Nars lip pencils. Last year I got lipstick, and the year before Philosophy 3 in one shampoo, shower gel, and bubble bath which smelled like a birthday cake. I liked it so much I started buying Philosophy.
They have a variety of events in the store.

The beauty über-​store. I really miss the flagship location in New York (it closed) but tnow there are Sephora’s popping up all over. Believe it or not, Sephora has really streamlined their brand selections over the years. They used to carry TOO MANY brands. Now it’s just about right.
Since I am in the beauty biz and hate paying retail — I usually browse and try products here — but buy elsewhere. However, I will say that in a pinch I run here for things I really need now — like Caudalie, MUFE (Make Up For Ever) and Ojon Hair Care.
This is like the grocery store for me. Can’t survive without it.

This is my favorite Sephora store in Florida.
It’s really big, all SA are very friendly and helpful. They are not too pushy or chasing after you (as in other locations). There is a man (I don’t know his name) who is very knowledgeable in perfume section, he knows everything and always helps me out, gives advices and suggests nice options. I always look for him to help me in perfume section either I buy for women or men.
In case they are out of any product, the manager will give you a code for free shipping so you can order it online. And don’t forget your (3) free samples! I love to try new creams, foundations or just a sample of my favorite perfume.

Cue Pharrell’s Happy song–
It might seem crazy what I’m about to say/​
Sunshine she’s here, you can take a break/​
I’m a hot air balloon that could go to space/​
With the air, like I don’t care baby by the way/​
[Chorus:]
Because I’m happy
Clap along if you feel like a room without a roof
Because I’m happy
Clap along if you feel like happiness is the truth
Because I’m happy
Clap along if you know what happiness is to you
Because I’m happy
Clap along if you feel like that’s what you wanna do
—– —— —– —– —– —– —— ——
That’s how I felt shopping at the Sephora today. I came in with my mom, I needed tropical makeup for my upcoming trip to Mexico for a wedding, and she needed something to brighten her skin that will give her a natural glow.
Let me mention that all of the employees here are very pleasant and helpful. Mario rang up my purchases and is very personable with a chill attitude that I immediately gravitated towards. Lol.
Ingrid helped my mom find a natural look by custom blending different concealers and foundations. She really knows her stuff. She was very sweet and told my mom how to use all of the products by giving her tips on how to maintain her makeup. My mom looks years younger and absolutely gorgeous (she was already gorgeous, just now it’s enhanced, lol).
We couldn’t stop thanking Ingrid.
It’s very refreshing to shop at Sephora, because I always feel that they are ready and willing to help you bring out your inner diva. Grrrrrr.
There are other locations closer to where I live, but I think I’ll most likely frequent this location due to the polite customer service. $ 200+ later, I am ready for my Mexican voyage and my mom looks and feels years younger.
Thanks again Ingrid!

If I could give a review without giving a star I would but you can’t so they get 1 star. Customer service 0% in this store! I guess the $ 100-​$ 200 I spend in there every-​time I shop there does not matter to the employees whom my spending as well as other customers $$ pays them. This will be the last time I shop there. From now on I my walk to the department stores which carry the makeup I use and get appreciated for shopping there. I don’t ask for much! Just to be treated with respect!

Oh Sephora. I love you and hate you so much at the same time. I am definitely a makeup girl with my ultimate weaknesses being nail polish, eye shadow, and mascara, so Sephora is kind of like heaven to me. This location is located inside the Town Center mall, and if you park at Sears you will be able to get a decent spot and find yourself relatively close to Sephora as you come in (for some reason there is always parking at Sears, I guess Boca people don’t shop at Sears).
Sephora offers pretty much every major makeup brand you could want and this location is good about having lots of testers out with q-​tips and cotton balls. I find all makeup testers a little gross, but this Sephora keeps the ick factor pretty low. I do find the floor staff here slightly overbearing, but to be fair, I really don’t like to be spoken to when I shop, so saying hi and trying to help me find things is really just their job, but I would prefer to be left alone and approach them when I need something.
This particular visit I was here to pick up a certain mascara. I had ordered a mascara sampler online which included five trial size mascaras and a coupon to get a full size of the one you liked best. For $ 25 this was an amazing deal since it is essentially like getting five travel mascaras for free. I found the mascara display and was pleased to see that they grouped all their best selling mascaras in one area rather than scattering them about by their respective brand. This made it a lot easier to find what I wanted. The line was a little long but they called another cashier over and it moved more quickly. I was impressed that the cashier was able to handle the coupon transaction with such ease. Maybe they see a lot of these free mascara coupons, but I was still afraid there would be some sort of issue with ringing it up. Thankfully everything went smoothly and they wrapped it up in red tissue paper and placed it in a bag. BTW if you ever need a gift in a hurry grabbing something from Sephora is always a good call, the bags are very sleek and look like gift bags and once they throw that red tissue paper in there, no need to wrap.
Joining Sephora’s beauty insider club is a must as every dollar you spend gets you a point towards travel sized items and deluxe samples and you get a free item during your birthday month (the past two years it has been the Philosophy birthday cake body wash is a very generous travel portion, but I’m not sure if that’s always the case). The insider club and the email coupons that come along with it make the prices here a little more bearable, but it is important to consider that in higher end cosmetics there really aren’t that many deals to be had, prices are pretty much set, so you’re lucky to earn points and get a coupon here and there.

Love this store! You are greeted with a sale associate as you walk in. The staff are very helpful. I always ended up buying something when I come here. It can be overwhelming with all the products and you don’t know which to choose. It’s a good thing they give you sample to try it out and see if you really love it or hate it.

Everything for u under one roof! from perfume to every beauty, skin care, and makeup product you could ever dream of. Sephora has a very knowledgeable staff to anwer and guide even the most novice person through a fun and painless experience of a day of beauty or if you just have a simple question that will be answered too.
The best thing about Sephora is they will give you or make you a test sample of most products so you can try it. You can’t get that in a department or drug store.
The next time you wanta new makeup or perfume, try Sephora i promise you won’t be disappointed!

I love the products. But this is about a particular employee. A curly haired cute thin lady was obnoxious and inconsiderate. She lied to me and my sister so she could give the 2 last products to a white woman. She could have given us 1 product and the other lady 1 but she didn’t want to. Then she went on to say you know how long this lady has been standing here. And I’m thinking in my head I should have said it, not freaking long considering I didn’t see the lady standing there when I was entering the store or roaming around. I’ll give her 5 minutes tops to be nice.
I have been a customer for long time, never experienced someone like this.
her rating is a –1.
But sephora overall is great.

This is my favorite Sephora location. They have a wide selection of products for women and men. The associates are very helpful and knowledgeable. They do not skimp on handing out samples. Every time I have visited this location, if I needed assistance, the associates were out on the floor actively assisting the customers. This is exactly what I expect of this company. Great store.

So loved this store!
I’m highly exclusive — from my shopping habits to relationships… I’m a MAC and Lancome girl all the way.
The benefit of having two savvy, sexy, trendy, younger sisters — you teach them fashion then they turn the tables and set you straight. My baby sister was going gaga about some eye shadows at Sephora, so I decided to hope in there before re-​shopping my MAC winter collection.
It was a girlie heaven. Well a skin care, glamor, gloss, and make you feel fabulous heaven!
I really enjoyed it — got quality stuff ranging from super high end to super affordable easy to run around with stuff.
I love this location and def — mos def will be visiting again — shortly!

I joined a friend who neeeded a few items and ended up leaving with some merchandise myself. As we entered, we were greeted and the sales associate helped my friend with what she needed. In the end, we were assisted by Angel who helped me test out Makeup Forever’s concealer and powder. He was extremely patient, answering all my questions and addressing my concerns.
The store itself offers a healthy selection of all types of skin, hair and body products.
Overall, a great experience, considering it was my first time at this location. I’ll definitely be back.

Great store. Even for men looking for cologne. Anthony was a great help. Samples of cologne makes this place very helpful.

This is one of those «girlie heaven» stores. You find almost everything here — makeup, perfume, nail polish, skin care… A lot of products and brands to choose from.
Oh, and I know I said «girlie» but there’s products and colognes for men as well. Something for everyone, even cute things for younger girls.
There’s always people ready to help you, and answer your questions.
The only problem I see is that when it’s crowded the store can be a little uncomfortable but other than that, great! I always find what I need.