Sm Management

Absolutely the most irresponsible, incomepent, completely unprofessional apartment management company I’ve ever dealt with. I live at the Alexa bldg in K-​town and they are constantly putting up next-​day noticies on all the tenants doors to enter the premises for unspecified inspections. Then recently they started painting the interior (first time in my 6 years here), changing the hall flooring, and resurfacing and painting the outside. All this is great but THERE WAS ABSOLUELY NO NOTICE GIVEN that swarms of painters, plasterers, flooring installers, and power washers would be all over the building for three weeks with all their equipment, noise, materials, trash everywhere. NO NOTICE. Then, without giving me any notice, they had the exterior workers go onto my balcony and remove all of my belongings when they started re-​plastering outside (basically they stole my outdoor furniture and throw away what they didn’t keep — I found it in the dumpster). I wasn’t asked to remove everything from the balcony, no — they just came in without notice and took everything away. As a result I’m changing the locks and they’ll need a court order to ever get in my unit again.
I could go on and on, but just know that this is the WORST apartment management company in LA and should be avoided at all costs. I’m moving ASAP.

I totall agree with Jackie L.
This management company is the WORST company you can ever get to cross in your entire life. Be careful with them. The worst people r working in this company and They will do anything not to fix your property or returing your security deposit.
I had extremely hard time with them, since there was no hot water situation for 9 days begining of winter season, and Let me tell you .they did not want to do anything until I told them I would report them to LA HOUSING DEPARTMENT.
People works in this company r so arrgoant and they are there to ignore you not to help you.

STEER CLEAR OF THIS COMPANY and all their many incarnations (Jolina Beverly Hills, Roxbury Homes, LLC, etc.)! I rented a gorgeous, newly-​renovated studio apartment from them in 2011 and just now concluded a LENGTHY (and unsuccessful) battle to retrieve my security deposit from them in Small Claims court. What’s that you say? I have an axe to grind? What??? Me? This is a biased review? Not so! Take it from me: These people are not good people. They are looking to make a profit from their tenants at ALL COST.
When I initially viewed my old apartment, still in the beginning phases of renovation, I immediately fell in love with it. I gazed lovingly at the herring bone wood floors, admired the shiny, new stainless steel appliances, and was suddenly very eager to assume my role as a bonafide Beverly Hills resident. The year that passed in that apartment was not worth the sacrifice of my psychological (and financial!) well-​being as several frustrating issues arose with Roxbury Homes, LLC (aka SM Mgmt.) and their (former) apartment manager. They tried to evict me when they found out that my dog was inhabiting the unit with me AFTER I informed the manager that I had a pet, charged me a (non-​refundable) $ 600 pet occupancy fee, and disregarded repeated complaints about replacing the call box (never got fixed while I was there). Later, when my apartment got infested with mites, not only did they try to charge me for the exterminator’s visit, but they only offered to pay for half of my dry cleaning bill after I had to professionally launder all my clothes. They attempted to harass me and the other tenants into purchasing «satellite packages» through a cable provider so they could get the $ 50 kickback (I don’t even own a television!) and even attempted to charge me $ 30 extra per month for use of their fridge. Oh, and did I mention the 10% RENT INCREASE after one year? ‘Cuz there’s that, too. No joke, my rent went from $ 1150– $ 1429/​month in one year!!! I kept my unit in immaculate shape, and when it came time to vacate the unit, I had an extenuating circumstance that prevented me from leaving until a week after my 30 day notice stated. Claiming their hands were tied, they CALLOUSLY kept my entire security deposit, charged me for an extra month’s rent, AND cosmetic painting fees (after I had already painted the gd walls myself with their paint!), and then threatened to take my outstanding bill to Collections if I didn’t pay them within three weeks. I was the FOURTH tenant (out of twelve) who chose to leave rather than renew their leases and when I found out, it didn’t surprise me one bit. They are horrible people.
DO read their lease agreements very, very carefully, and if you have a friend or family member who works in the legal industry, have them scrutinize it and highlight any red flags that could potentially prove problematic later. Their contracts have been modified over and over again by their team of lawyers, so much so, the clauses are dense, hard to understand, and at times, conflicting. Trust me, if you’re thinking about renting with them, it pays to wait and have the contract looked at because they are out to eff you, for real. Do not rent from them! They are all morally flawed!