BookATailor

Earlier today I decided to clean out my closet and I found the two Book a Tailor shirts I had made about two years ago and decided to give them to goodwill. I only wore each shirt once because the fit on them was so terrible. Even when i first got the shirts i remember the fit being terrible. The shirts weren’t even made correctly. I had different specifications for each shirt. One I didn’t want a white collar on and the other I did. Neither came with a white collar. On the black shirt I ordered I wanted a black floral patter on the inside of the cuff. Neither the girl that was helping me nor I knew which of the floral patters were black or blue so I asked her to find out and do the black. When I picked up the shirts my black shirt had a blue floral print. I thought about emailing them and notifying them of how poorly the shirts fit and how the colors were messed up but I figured since they were custom nothing could be done. I even ended up spending an extra $ 100 total on the customizations. I knew the prices es were too good to be true. I remember really looking forward to picking up my shirts and showing then off but I never did get the chance to.

Second time back with BookATailor for my Wedding Tux, and they didn’t disappoint!
I bought a custom made tuxedo in the style of the Tom Ford Tux in Casino Royale for my wedding. This tux was for my wedding and my second suit with BookATailor so a lot was on the line for both of us. I of course got a great deal with the coupon, but upgraded to they high –end material. When the Tux initially arrived it wasn’t quite the right fit or what I’d envisioned. I’m not sure if that’s because I wasn’t clear or because they didn’t understand, regardless of who’s fault BookATailor was happy to make any adjustments to make happy with perhaps the most important suit in my life, and they did it at no extra charge. They were professional, courteous, and prompt. I will of course be using their services again in the future. Things to note:
— If you don’t or haven’t bought a suit before this process can be intimidating. Try to look at other suits you like see what you like and what you want.
— Try not to intimidated when you go in just do your best to explain what you want, and what’s your budget. In my experience they’ve never tried to price gouge they just offer a lot of upgrades and if those upgrades are worth it for you get them.
— If you don’t like what you got tell them why they are happy to adjust and want you to come back
Thanks again BookATailor for making me look great on my Wedding Day

I completely agree and had a very similar experience to other reviews in relation to the poor, uninterested service and the uneducated, unprofessional service upon receiving my order. I ordered multiple shirts and they none of them were cut the same. All of them ended up being too tight in one area or another: chest, one arm too short, or collar. I called and talked to someone who stated I should send pictures of the ill fitting shirts and I did just that. After multiple calls and emails, I never received any responses.
I highly suggest that if you want a well fitting suit or shirts, please go somewhere else. This is not worth the risk and headaches.

I found out about this place through Groupon with the 2 custom shirts for $ 99 deal. I was very impressed with the detail of service provided by this establishment. I was given help on picking out the style of the shirt to match my personal preferences. Along with that, the store representative who helped me gave me some very good suggestions with regard to the style of cuff to choose to go with the shirt. I was pleasantly surprised when my order arrived in three weeks, since I was initially told to wait for four weeks. This is my first time going to a tailor to get custom-​made clothes, and it certainly won’t be the last!

I scored a deal off of Groupon, and I recommend a friend, which saved me an extra $ 25! My order arrived on time (3weeks), and the suit looks like James Bond wore this. I had no idea what to expect as a first timer, but the staff helped me pick out the style closest to what I wanted.
Just in time for graduation!:)

Wow! just as I looked for this business to write the review, I was directed to another site. I’m not sure what that means, but it is an initial red flag.
I went to BookATailor based on the good review from a close friend. I did not share his opinion after my experience.
My initial consultation with VIvien proved to be an ominous sign. Vivien’s cold demeanor was the first challenge. I received no feedback on my questions about style and aesthetics. I assumed since this was her trade she would have valuable input. Any questions I posed were deflected or ignored. She was more interested in messages she was receiving by text than she was in answering questions and providing guidance.
I made a conscious decision to dismiss her attitude based on my friend’s experience.
I decided on the 3 shirt and one pair of pants package. I made my fabric selections and upgrades. (Beware of this process – seems to be a lot of «hidden» costs for chosing quality fabrics and finishes)
After getting to a point of being satisfied with my selection and we were pricing my selections, I reminded her that I had referred someone based on my friend’s experience. I asked if I could get a referral discount. Her reply was no since he requested to have the suit re-​fitted nevertheless, I didn’t notice the shirt on the mannequin was obviously a poorly tailored shirt. The plaid pattern did not match from one side to another. This would be a great mistake for me. I asked if that was something that happened often, «I don’t know.» I asked what if it did happen – would she be able to remake the shirt. «That’s not my responsibility.»
My order was misplaced when I came to pick it up. Vivien was not there to do the final fitting when I picked it up. Her assistant was there who has difficulty communicating due to language challenges.
In summary, I would not recommend this business. My friend had a positive experience but I can say without reservation that I did not. I would pay the extra money and get a finely tailored suit from another business, if that is what you are looking for.
Oh, and I regret I referred this business to my friend before my own experience. Sorry, Jorge!

I am re-​posting this review for the following reasons: I was asked by the owner to remove the initial review because they were going to remake the suit. Even after the many phone calls and emails without any replies to address my concerns I gave Book A Tailor the benefit of the doubt to make things right.
Although they remade the suit it still did not fit correctly. I ended up taking the suit to my private tailor in which he was totally shocked/​amazed at the poor quality and marksmanship of the suit from a site that prides themselves in providing Bespoke. I ended up paying my tailor $ 350.00 to make things right.
What upsets me the most is that my friend and colleague, Dr. Carpenter, who referred, me just recently visited Book A Tailor and mentioned my name. To make a long story short the owner spoke badly of me. Soon you will see Dr. Carpenter’s review describing the horrible experience he had.
Below is my initial review. AGAIN IF YOU WANT a SUIT THAT FITS HORRIBLE WITH POOR QUALITY THIS IS THE PLACE TO GO
BY THE WAY THIS IS THE CORRECT SITE FOR THIS BUSINESS DO NOT LET ONE OF THE REVIEWS FOOL YOU OR ATTEMPT TO STEER YOU IN THE WRONG DIRECTION
THIS IS MY INITIAL REVIEW:
Approximately 6 weeks ago I decided to give BookaTailor a chance. I visited the store and was measured. FYI. the person that took the measurements is not a tailor.
6 weeks later I was emailed stating THAT my suit was ready. I was surprised because they claim they are Bespoke and advertise themselves as making the customer a custom suit. Bespoke suits usually required several fittings prior to the final product. This is something BookaTailor did not do.
I made an appointment to try my suit. Immediately upon trying the suit I realized it was not the correct measurements but Allie the staff on duty kept repeating how well it fit. I guess she was trying to convince me or fool me into accepting this inadequate tailored suit.
The jacket fit was too tight. The right shoulder was longer than the left shoulder and had a significant divot. The right front side of the jacket was shorter than the left side and wrinkled terribly once I buttoned the jacket. The back of the jacket had several wrinkles towards the neck area.
The pants were too tight at the waist, buttock area, the rise was approximately 1 – 2 inches short and when sitting down the pants placed an uncomfortable amount of pressure in my crotch area.
To this Alli responded «looks great that is the slim fit.» Go figure a bespoke suit with so many deficiencies. Then Allie stated well let’s make some alterations. The suit required extensive and numerous alterations and as we know shoulder area alterations are unrealistic and hardly ever are made with any success.
I informed Allie that this suit could not be altered to have a bespoke fit and I was not satisfied. Even the seamstress on duty stated, «after all of these alterations it may fit better.»
I asked Allie for a refund since by now I did not trust these folks. Allie replied, «we cannot do refunds at this location. I asked Allie to contact the person that can authorize it and she said they are not there and provided me with a New York telephone number.
I called the New York number and the lady, Giselle Martinez, stated «don’t you remeber that when you sign the receipt it stated no refunds.» I told Giselle I was never given a receipt, just my debit card receipt, that there were no refunds signs in any location at the store and this was news to me. Again, I requested a refund. She placed me on hold and later returned stating that a «manager will call me right back.
As of today, after several phone calls, several emails no one from BookaTailor has addressed my concerns. A company that provides substandard quality, does not stand behind their name, does not address customer’s concerns but keeps your money can only be a form of robbery.
As of today I have no suit, the suit (if one is able to call it a suit) still hanging at BookaTailor’s 300 – 400 square feet showroom. This showroom consist of 4 walls, a cash register and a 4 – 5 foot counter.

Do not go here. The materials are bad. The service is bad. The fit is even worse. The fit is awful. A tailor isn’t even the one that takes your measurements — that shouldn’t happen.
Can I give negative stars? Gilt is also libel for having them as a customer.
Don’t go here.

If you’re looking to get what you want, go elsewhere, don’t BookATailor. The reason I am writing this is because I was lied to, and they have ignored me when I did not receive what was agreed upon.
Let me first say that I have proof of everyting I am about to write: pictures, email strings, receipts, recorded calls, etc.
Last year I bought one suit and two shirts from BookATailor, Beverly Hills. They told me I would have them in about 4 weeks. After calling many times and getting the runaround, I finally got them 13 weeks later. The lady in the showroom told me that they had switched factories in Asia, which was the reason for the delay. They fit. I liked everything, so I decided to invest in another of their special deals: three suits and eight shirts. This was the start of a FIASCO! I kidded Vivien how it took 13 weeks for the last suit to arrive and she said «impossible» but I told her that it did, in fact, take 13 weeks and she again said, «impossible.» So I decided not to push the issue and that I would get my suits whenever they arrived LOL.
Surprisingly, the suits arrived on time but they did not fit properly. Vivien told me that they were exactly the same measurements as the first suit. But when she measured it was obviously not true. They were too long, and boxy. I am 5’11, 175 lbs and a 40 regular– in other words I’m easy to fit. We gave them to their highlly touted in-​house tailor to adjust the suits, but who completely botched the jackets in the most insane way. They even looked ridicuouls on the hanger because the sleeves were not even sewn on right and had ripples by the shoulder. Vivien told me they looked great and all I needed to do was get them dry cleaned and pressed, and as I wore them they would start to look better and straighten out. Really??? I stupidly brought them to my dry cleaners who said nothing could be done. I showed them to my expensive tailor in my neighborhood, who smirked at the sight of these botched suit jackets, and wondered who the heck constructed them? They said the «inside» of the jackets looked good but were not constructed well at all. Vivien didn’t want to do anything more and told me that I was «costing her money.» But my suits don’t fit, I told her. She said to wear them and it will get better. I told her I wouldn’t wear the suits if they were given to me for free.
Finally, I had to contact BookATailors corporated office because Vivien told me I was «too picky.» Corporate agreed to redo the jackets (after I got measured again!) on a «2 week rush.» So 4 weeks later the new jackets arrived. The hole on the lapels were 3 times too big, they looked simply ridiculous! And, the jackets were way too tight on the arms, in spite of having being measured again by Vivien. But the next day new suit jackets arrived again, and this time they fit properly. I couldn’t believe it. BUT, the lapel holes did not have the color stitching that I ordered.
Vivien was out of the country, so I dealt with a new girl. I inquired via email about the stitching. Vivien replied that I ordered them that way. But that is not true. I have email verifications that prove otherwise. Plus, after being told they they were pressed I had to get them pressed at the dry cleaners because they gave them to me wrinkled. But Vivien said via email that they were pressed. How? They don’t have a pressing machine at the Beverly HIlls showroom. What did they do, put a phone book on them? Look, I like people but why do they have to monkey you around and lie to your face. It’s like you’re standing in the rain and they tell you it’s not raiining. Okay, so why am I wet?!!
I mean, these folks do a big business so they don’t care about each individual. They make the suits for cheap in Bancock, I believe. And, they make money on volume. You are lucky to get your suits right. Plus, the shirts look good but are made of cheap material. Also I was raised in business that «the customer is always right» but at BookATailor they say you’re «too picky» and treat you like you’re a problem, a pest and are crazy. I have pictures of all of the versions of these suit jackets. Now when I inquire about the color stitching I ordered that is not on my jackets, noone answers my calls or emails. They just want me to go away. They won, I will go away and never go back.

Please visit the real Unilocal site for this business:

Well, I am not a tall guy and I work out and am athletic. My neck size is a bit out of proportion (large) to my torso. So, off the racks typically fit well in the body but are wayyy too tight in the neck for closure and a tie. Voila, BookATailor offered fabrics, measurements, service, perfect fit, and pricing that has made this client one that will return. The shirts arrived quickly, with a glove-​like fit, a custom-​measured length to fit perfectly in or out of pants, no placket, as I requested, and a perfect finish; I have already recommended BAT to others who appreciate this level of service.

I should have written this review a long time ago to save people the aggravation that I experienced. I try to calm myself down every time I see the product (I won’t even call it a suit) but I put it on the other day and was reminded of my frustrations so here it is… finally.
I do not recommend using this company for a custom suit. There are far better options out there with ‘tailors’ who actually know what they are doing.
Measurement:
The girls who work with you to get your order placed have clearly never made a suit or worked in the industry. They are able to discuss what is «in» but outside of that they cannot answer any questions about a suit or will give you answers that are inaccurate at best. And they do not measure properly. To be discussed later.
Choices:
The company does offer a lot of choices for suit and shirt materials and patterns. But be prepared to pay up for anything decent. I made the mistake of getting the Super 120s material in navy for my suit and after wearing it a whopping 3 times it is already pilling. I’ve never seen a suit do this. It’s wild. Also, unlike other companies which include things like functional button holes or even a men’s lapel buttonhole, Book a Tailor does not. You must pay for every little add-​on you are interested in.
Final Product:
Be prepared to receive a suit and shirts that do not fit. I tried my suit on and the lapels puff out away from my chest, a sign that the jacket does not fit. After explaining this to the workers they insisted the materials were brand new and would lay flat once worn once or twice or even after a dry cleaning. FALSE. Brought the suit to my tailor and he told me the jacket was too small in the shoulders and this is a part of a men’s jacket that cannot be altered. So basically unless I magically shrink I can never wear my suit jacket. I went back and forth with the girls at the office until I couldn’t take it anymore and just gave up. My suit pants came back too long and waist was far too tight. For anyone who might be thinking, well maybe he grew or put on weight, I am 29. I am done growing and my weight has not fluctuated. Happy to provide pictures as necessary. Oh and don’t forget the pilling. No suit made of decent material pills. This is completely unacceptable. In addition, I made the mistake of getting two shirts with the company. The collars on the shirts are ridiculous. They are so skinny a skinny tie cannot even be worn with them without sticking out under the collar in the back. The girls even told me they get a lot of complaints about this but there are no other options. In addition, they messed up the measurements in the shoulder so the neck area and the shirt completely bunches in a way that frankly, I have never even seen before. Again, even with a huge fight I was told this would not be fixed.
The bottom line is, if your order does not come back fitting perfectly, you are out of luck. And from what I have seen the chances of this are high. Save yourself the aggravation and go work with Indochino or another discount tailor. Or better yet, get a bespoke made exclusively by your trusted tailor.
UPDATE: The manager of the Beverly Hills location contacted me after this review about a new suit by way of voicemail. I called her back at least 20 times and never got a call back or answer. What a scam. Don’t waste your money people. INDOCHINO is the way to go if you’re looking for a less expensive custom suit. Very pleased with their product and service.