Mrs Beasley’s Bakery

I love their cookies and shop here often, but after todays experience they have lost a valued customer out of me. To start, everyone here is rude. I’ve noticed this before, didn’t let it really get to me because I enjoyed their cookies, but after my interaction with the retail associates I dealt with today, that put me at my limit. Not only was I lied to on the phone about the pricing on the baskets, another sales rep straight out lied to me about being able to give me a 15% discount on 4 custom baskets. After calling back to place the order, Natalie then says she can only give me 10% discount. I wasn’t even expecting any sort of discount but it was nice to know they look out for their local repeat customers. After Natalie says she can do 10% discount, she has to check with her manger to see if she can have them ready by tomorrow for pick up, she says… oh I can’t do any discount whatsoever. It’s only if you spend $ 500 and up. Um, excuse me, but why offer if you’re not certain? As for the manager, she should have honored it because it makes the whole company look bad. I said I’d discuss with my boyfriend and would call back. I call back, leave a message, which she didn’t return. So I decide to call again, rude guy on the phone asks who is this, I say my name, and he says oh, yeah… hold on. And then hangs up. I guarantee the price she quoted me wasn’t correct either and she didn’t have the decency to return my call to say so. Terrible customer service and I won’t be returning. I will also be sharing my experience with my entire office who frequent this establishment as well.

I called in to inquire about placing a order for holiday delivery, and was initially hung up on my a man who answered. Then I spoke with another woman who quoted $ 55 shipment fee for «hand delivery» to Anaheim. I said there is 6 business days between now and Christmas, I just need this 18 cookie order there before 6 days? $ 55. I asked to speak to a manager and she hung up. I should of read the reviews on Unilocal before trying to interact with this place, horrible horrible customer service will not do business with.

I’m here it’s 8:32…not open. After calling yesterday and being told they open at 8 a. m. Second time. Not cool.
Happy Holidays

If there were 10 stars, that’s what I would choose! I have sent two Mrs. Beasley’s gift baskets to my doctors in the last two weeks for fitting me in to their busy schedules when I injured my shoulder. One was delivered to my surgeon this morning AND one was delivered to me! I assumed this was a mistake until I received a thank you note from the doctors office and a thank you note from Suzie, an employee at Mrs. Beasley’s. This was such a sweet gesture. I can’t thank her enough for her appreciation on my thoughts of complimenting people when they do a good job as opposed to people who will only complain when they get bad service and not acknowledge good service. It works both ways. This is a first for me. Thank YOU so much, Susie!

Cheap, flavorless, sugary baked goods. Most of the basket went in the garbage
Received the gift basket and literally threw most of the items in the garbage. Many of the items have the sugar water poured onto them to create a moist product. That alone makes me dislike the products. But even the sugar bath doesn’t cover up the lack of flavor or quality of the underlying baked good. I would NEVER, NEVER, NEVER send a Mrs. Beasley gift basket to anyone.

WORST CUSTOMER SERVICE! They NEVER answer their phone and when you go on-​line to their customer service chat person, they have NO info on their products! They advertise FREE shipping on their website, but when I place the order, they want to charge me $ 25.00 per cake!!! And there is no one to help you with this. I have a HUGE business holiday order to place, and they just lost our business!!!

We just received a huge basket of muffins and cookies from Mrs. Beasley’s. The presentation was lovely. Too bad the food was so bad.
Dry. Tasteless. I felt like someone had gone to Ralph’s, bought their baked products that are on sale because they were expired, and wrapped them in a fancy basket.
I feel so bad that the person sending them went through so much trouble and cost to send us something that literally was dumped into the trash.
Waste of money.

This is one of the best places for the best cookies cakes muffins any and all desserts!
Erika is excellent at knowledge and service!
5 STARS!
They deliver, they ship, it’s fresh… perfect!
If you never have, call and order or walk in!

I use to love their lemon pound cake. But now, all of their products taste like chemical-​laden manufactured crap. Nothing is «homemade». It’s flat out gross!

I’ve gotten several things from here and it’s been an amazing experience every single time! The workers and manager are really cheerful and helpful. They have an overload of baskets, arrangements and cakes to choose from. I really like their lemon bundt cake and mini muffins.
I also received an awesome sympathy basket with all these cookies and treats. It was so wonderful to receive such a grand gesture during a hard time, so it lifted our spirits to see a huge, wrapped basket with a beautiful bow.
All the muffins and treats were moist and yummy — I especially liked these sugary powdered covered brownie things. Super chocolatey and yummy!
I think this place would be your go-​to place if you wanted to send someone a beautiful basket or wanted to cater some type of event. Their mini muffins are perfect for a party since you can just grab a napkin and walk around. It’s also not bad if you’re in the area and want to grab a cookie to go!

I used to pick up Christmas gift baskets from Mrs. Beasley’s years ago, so now that I’m a business owner, I thought I’d order some goodies for my clients to say thank you for their business. BIG mistake!
Cheryl’s sent it out using the wrong shipping method, so my stuff was arriving too late. When I called their offices I received zero help. To make a long story short, in all, I ended up having to contact their offices about 15 times because I either got no answers from nice but very unhelpful customer service reps or was disconnected altogether. They finally agreed to resend the items with faster shipping to get the items I ordered to me still not on time, but faster than the original shipment. But once again, they sent it using the wrong shipping method and the next shipment got to me too late too, only now I had double the order.
When I called completely flabbergasted by their total incompetence, the rep I spoke with was rude and asked me to send back all of the baskets. I ended up getting a refund, but that was it. I’m not looking for a bunch of free stuff, but you would think they would try to win back my business to make things up to me considering all I had been through. But, nope. Not a thing. I got my money back with a shallow «sorry things didn’t work out,» and was left with a very bad taste in my mouth.
Don’t order from them. They may just completely screw up and not really care about the stress or damage they cause. The Christmas gifts to my clients are going to have to be Valentine’s Day thank yous, and I’ll be ordering them elsewhere for sure!
Good riddens, Cheryl’s!

Absolutely the best! The store manager Lorena (absolute sweetheart) she was so amazing!!! She created a large custom gift basket in no minutes!!! I’m serious, minutes! My new favorite bakery. Thank you to Lorena and Mrs. Beasley’s employees for a great experience! I look forward to doing a lot more business with you.
Sincerely,
Kate

I wasn’t happy when Cheryl’s bought ths place, becasue I worried that the quality would deteriorate. But it hasn’t (although I still don’t think that the Cheryl’s frosted cookies are anywhere near as good as Mrs. B’s bars and cupcakes When I order a basket, I tell them Mrs. Beasley’s items ONLY!).
They also kept on the manager of the B.H. store, Lorena, who has gone above and beyond for me in the past, even checking on an order from her materrnity leave!
Lastly, they make the best birthday cakes in town. They won’t make them shaped like a football or a castle, but they will decorate it beautifully and they taste better than any bakery in town I have ever tried.
Go ask for Lorena if you have a gift to send or a birthday party to give. She’ll take care of you!

Get the lemon cake! So good and perfect for hostess gifts. Good prices, too.
My neighbor recently passed away and I gave the family a muffin basket from Mrs Beasley’s. They wrapped it so nicely and filled it with an assortment of different muffins. The family was very touched.
This location is near all the shops on Beverly and they always have tons of samples. A great place to pop in and see whats going on.

Not happy!!! The place is not a bakery rather a baked goods gift shop where most cookies, cakes, and brownies are plastic wrapped. This struck the wrong chord with me…
I was told by the employee that even though the baked treats are wrapped in plastic they are indeed still fresh… so I bought two brownies…
Do not make me go any further please!

Someone send us a gift box from here to our office a week ago, still in their wrappings and already extra MOLDilicious!
extra star for not using preservatives.

Cupcake Fraud!
I stopped into Mrs Beasley’s on Beverly Dr. In Beverly Hills for the first time recently to buy 12 cupcakes for co-​workers.
The display of cupcakes in the glass case looked very nice and I chose a dozen from the case. The woman went to the back room and took over 10 minutes.
I was shocked when she finally came out with my cupcakes that looked NOTHING like the attractive display cupcakes. I don’t usually make a fuss but I was so shocked at the lame cupcakes that I was presented with, I asked her why they looked nothing like the display cupcakes…
SEE PHOTOS
Red Velvet: They put big chunks of red velvet cake on top of each cupcake instead of the nice delicate crumbles on top of the display cupcakes. BIZARRE! (see photos)
Store clerk: «Oh, we ran out of crumbles».
Peanut Butter: One mini peanut butter cup on each cupcake, compared to the display cupcakes that had about 6 mini peanut butter cups on each. BAIT AND SWITCH! (see photos)
Store clerk: no answer
Valentines Chocolate cupcakes: Missing the cute pink foil covered chocolate heart that was on the display cupcakes. I was given cupcakes that looked like they were made by a 6 year old. FRAUD! (see photos).
Store clerk: «We ran out of foil hearts»
I’m so mad at myself for even bothering to take these cupcakes after this bait and switch experience. My co-​workers were underwhelmed and the one that I tried was awful.
I don’t usually vent like this but it was a terrible experience.

Mrs. Beasleys has become a place where my family purchases many of our gifts to be given to our friends and family relatives. This year, instead of pre-​ordering, we went to the store directly.
My usual pros & cons as follows:
Pros
— parking isn’t so bad considering it’s Beverly Hills – luckily, found a space in front of the store… *quarters for sure*
— relatively fast service and had all the items we needed
— fair prices
Cons
— service was not so great – the «don’t care» employees
— the employees seemed like they were in a rush
Overall
Call ahead or order online for pickup rather than buying the items in person that day.

While waiting for some friends, I spotted this bakery and strolled in only to be bombarded with a million choices. Big cupcakes sat next to a few dozen miniature cupcakes on one side of the glass display while the other side had big muffins, small muffins, whoopie pies, various dessert bars, and their famous miss grace lemon cakes. Uncontrolled immediate babbling and heart-​fluttering resulted in a frantic and excited conversation with the friendly manager. With impending lunch choices needed to be made and consumed, I settled on a miniature lemon cupcake and miniature pumpkin muffin.
How was I not informed of this place earlier???
The lemon cupcake’s frosting was light, whipped, and airy with a very distinct lemon flavor that I carefully consumed in order to maximize my palate’s exposure to the texture and flavors. The cake portion was soft, moist and less lemony which complemented the frosting well. To top it off, there was a small lemon bar square! Delicious.
Pumpkin pumpkin pumpkin muffin was soft with a slightly crunchy muffin top. A wonderful, mixture of spices accentuated the flavors of the pumpkin in a comforting, leaves-​are-​changing, it’s-fall-season kind of way. I couldn’t stop smiling as I consumed my new found desserts.
With the over abundant commercialism with bakeries and cupcakes, I never expected to find one I actually liked enough to remember for the taste and not the name. I don’t know why other people are complaining about the service, but the manger and other worker was very pleasant and nice.

Sweet! Sweeeeeeeet! Sweeeeeeeeet! OUCH, my tooth. my teeth. my stomach! I finally made it here to the shop on a Saturday (They close on Sundays, which is usually the day I’m in that area).
I have a sweet tooth, but not that sweet. I used to love Mrs. Beasley’s lemon bar many moons ago,. This was before Sprinkles, before Crumbs. Now it’s just plain sweet. Everything else also tastes SO sweet that my teeth and stomach hurts. :-(
The cupcakes are not airy enough, meaning they are too compressed.
I still like their muffins and cookies though. :-)