Hyatt Regency Bethesda near Washington, DC

Business Trip:
Location: Great spot to commute into DC from the Red line. Bars and Restaurants are close by.
Reception: Horrible customer service. «Manager» needs to be retrained on customer service. I came without a reservation as this was a quick stop. Once I met the desk, I was rudely shuttled to another computer off to the side to do a reservation. Then I could come back to the front desk. This is a horrible customer service process. I choose them because I wanted a simple stay and the first talk is that I am not good enough to talk to the desk yet. weird.
I mentioned to the manager that this process is faulty and the response was nothing but unaware.
Of note: The process to come in with your bags was equally confusing.
Rooms: Nice and a basic Hyatt, nothing to be surprised about.
Amenities: They have the standard ones.
Would I come back? Only for the points.

I stayed here for my birthday. I loved this hotel. The staff was friendly. I loved my room so much that I spent most of the day in it relaxing. I’d definitely stay here again. Highly recommended.

So pros: they had a bed. Probably bought in 1970, if in guessing right. The bed was clean (ish) and it had covers. Probably to hide years of stains. There was wall paper so I didn’t mind too much that it was peeling odd. The showers had running water. So there’s that. The reception staff went out of their way to be extra rude and I even got bonus sas from another receptionist that checked my friend in. The hotel is super old. On a positive note, housekeeping was so nice! So those two stars go to them (wish I could give housekeeping 5…)

Our stay was good and accommodation were satisfactory. Bathroom didn’t have a fan or vent, that was not good. Our bed was comfortable, free wi-​fi, HD TV (awesome). The room was on the smaller side but it sufficed our needs. You have to pay to use a computer downstairs, it’s like 5 bucks the first minute, I found that an absorbent price and not very welcoming. Staff was friendly.

I travel a lot for work and this Hyatt Regency is the worst hotel that I have stayed in recently. Its lobby extends from the ground floor all the way up, with all rooms open to hallways that overlook the lobby. Maybe it looks better during the daytime, but at night when I checked in, the overall effect was that of a high-​rise motel. If you are afraid of height, this hotel is definitely not for you. With a bar in the lobby, even at 8^th floor, I could hear the noise from the bar.
The room was very basic, with two beds, a TV console, a chair, and a desk. That didn’t bother me, although a little surprising for hotels of this price range. What bothered me was an extremely strong and pungent chemical smell. Generally, my nose is rather insensitive to smells due to seasonal allergy, and I have never had problem with (or even noticed) smells in any other hotels. But the smell in the room was so strong that I actually called the front desk to see whether I could have another room (a first for me). The chemical smell was weaker in the bathroom, but there I could detect the greasy/​BO-​like smell of a bathroom that had not been thoroughly cleaned for a while. Alas, the hotel was fully booked. A nice lady from housekeeping came to check on the room. She agreed that the smell was very strong, and told me that it was due to the spray (air «freshener»?) that they used after cleaning. She suggested that I could leave my door open to air the room a bit, and even offered to keep me company and walk with me around the hallway. That was very sweet of her but I decided to just force my nose into getting used to this smell and went to bed.
Even though the staff were quite helpful, I doubt that I would be back again if given the choice.

We loved it. Convenient to everything. Metro literally next door. Good restaurants close by. Beautiful drive to Reagan airport. The staff was friendly and helpful.
They easily extended check out. My husband loved the 24 hour pool for swimming.
We had excellent rates for a wedding. We would definitely stay here again.

NO EXPOSED PLUGS. How am I supposed to charge anything? Theres a power strip way behind the giant TV console. Killing myself trying to get to it.

Great service. Old hotel. I loved the attentive and friendly staff, but the overall state of the hotel is outdated. For such a premier location, I would expect more. However, the delightfulness of the staff compensated for our undesirable accommodations. We were especially taken care of by the manger Joe. He quickly resolved a problem we had with our suite due to availability. Overall I am happy with the service we recieved and would come back again.
Side note: The bartender Hakim was fabulous! Go to him for a good dirty martini!

The only good thing about this hotel is it’s location. It is really close to the metro station. The rooms are extremely outdated. Furniture in the rooms are gross and have stains on them. The comforters on the bed have stains and the AC units are really loud. I have stayed at other Hyatt regency location, I will not return to this one.

Convenient location above the metro, comfy beds & rooms, though outdated. Unfortunately what really lets this hotel down is the poor customer service. Long wait times at the front desk & half-​cleaned rooms. Lots of ‘sorry’, not much help.” There are nicer hotels in DC for the price.

This hotel has been a landmark in The DC area for many years. Unfortunately, the place is really run down. We always stayed here during our visits back to the DC area, centrally located and access to metro. But probably the last time we stay at this hotel
Too bad Hyatt didn’t keep this property in good condition

We arrived late and we were able after a little waiting able to check in. The evening staff seemed very stressed and overworked/​under appreciated and so when I later found out we needed two beds instead of the one bed that Hotwire booked. We decided to just deal with it and not make things work for a staff members already tough night. The room appeared ok however there was an unpleasant smell in the room. Upon checking out in the morning theorizing staff was above and beyond exceptional and helped to alleaviate some of the bad, which was much appreciated and enabled us to leave on a positive note.

I had the unfortunate chance of attending a wedding at this dump they call a hotel. We stayed overnight all 15 ppl in our group that traveled from all over the country to attend the wedding.
Pros:
–Extra attentive bell hops
— Joe the manager
Cons:
–One of my cousins were bitten by bed bugs
— And his room had a standing shower, no tub
— Nasty food
— Nastier serving staff, except maybe for two ppl
— Poor air conditioning at the cocktail hr
— Lots of cheating at the premium bar (my uncle had paid for 10 bottles of royal salute, but we’d be lucky if we saw more than 3
Bottles being served before they switched to crap liquor.
If you’re planning to have your big event here, please consider a Mc Donald’s first.
Worst hotel experience ever!!!

Outstanding service, staff, servicesHotel experience, Gym/​Pool & Restaurants– plus location a 10!
#roundHouse Theater across the way too– stellar performances & shows-​Great Hotel for all ages– Staff will absolutely be helpful and deliver anything to insure a wonderful experience! Also great for corporate events and conferences– the hotel is intimate yet delivers services associated with large hotels–

This Hotel has demonstrated first-​class service. My son and I stayed here during the week he lost his camera. Upon hearing about his experience the staff got together and gave him some DC parting gifts. What more could you ask for from a stellar staff? Their attention to detail has made our stay even more enjoyable than anticipated. Thank you to the front desk staff for your thoughtfulness and hospitality.
Room 434

My wife and I stayed in the king size room and it was superb. The room was perfect and clean. The bathroom was quite nice. Highly recommend the king size bed. The hotel in general is quite spectacular with its architecture. Outward facing elevators with glass overlooking the center where it’s open and all room doors face each other. Morton steakhouse is a big highlight and their daily grill is pretty good too for the cheaper side.
We checked out the pool and exercise area but did not use. It’s winter at this time. They give you complimentary items that can be very handy, like slippers, toothbrush and razers. My wife and I also decided to use the ballroom for our wedding based on our experience and they give you a very good deal thanks to Joe Colucci who runs the events.
Parking is easy and about 15 bucks per day. Front desk is super helpful. Plenty of space here and all friendly environment.
We can’t wait to come back!

No free wifi is a strange practice these days. Hyatt, cut that crap out! The feeling that one is being nickled and dimed is such a turn-​off.
Still, it’s clear that this is part of the strategy. This Hyatt is in prime Metro territory, and they know that most people are buying their rooms up for very low rates given the convenience. So, of course, a few bucks for wifi are going to be tacked on if at all possible. If you’re in a lower room, you can get the internet from the Lobby.
The rooms themselves are old, but the beds are comfy. There was a fridge, which was a great add. Some of the wallpaper was peeling, and the room wasn’t as attractive as it maybe could have been, but for the price and location, it’s hard to beat.

I have similar feedback as others. Great location, friendly staff, but small run down rooms that do not belong in the Hyatt brand. Also no amenities such as complimentary coffee in the lobby, etc.
My wife and I only stayed there for one night, so we did not stay long. But as examples the air conditioner/​heater only worked in fan mode meaning it moves the air in the room but isn’t adding any heat or AC. Also, and I will try to upload a picture, but there was a huge water damage induced seam tear in the wall paper under the fire sprinkler. The wall was clearly water damaged at some point and they did not even bother to fix it. They just wall papered over it. If you pressed on that area of the wall it was like pressing on sponge cake. They did not repair the wall board.
We went here expecting an elegant room based on the Hyatt brand and were very disappointed. You will be too if you are expecting a Hyatt quality stay.
Hyatt, if you are reading this go fix that wall in room 710, it is disgraceful.

Cet hôtel était parfaitement situé pour les rendez-​vous que j’avais le lendemain à Bethesda mais a surtout le bon goût d’être placé sur une ligne de métro donnant un accès direct au centre de Washington.
Concernant la chambre elle était très spacieuse et agréable. Comme je suis un horrible fumeur, j’ai apprécié d’avoir à dispo une chambre fumeur doté aussi de son propre extracteur pour éviter la puanteur du tabac froid.
Les restaurants sur place sont très bien quoiqu’un peu cher mais c’était parfait pour une soirée vite fait entre deux jet lags et deux avions.
PS: attention le wifi est payant, ce que j’ai trouvé un peu scandaleux vu le prix des chambres.

My stay here at the Hyatt Regency was just meh.
When I first walked into the hotel I thought the lobby looked very nice. I only had to wait in line for a couple of minutes to check in. They had two front desk clerks and the concierge all checking folks in. there was even a self check in kiosk (this was pretty cool).
When checking in I was told that parking in the garage was $ 12 a night. No big surprise. Most urban hotels require you to pay for parking.
I was then told that it would be $ 10 every 24 hours if I wanted to use the WiFi! Huh? For real? I can get free WiFi at McDonald’s but not at the hotel that is charging me $ 200+ per night to stay? I thought that was pretty crazy but I had work to do so had no choice but to pay it.
The room was ok. Main part of the room was clean and looked nice and updated. The bed had a super thin blanket on it which I thought was kinda weird. The sink in the bathroom looked like it had seen better days.
During my stay I used the gym and it was pretty nice. All newer, working equipmwent and it’s open 24 hours. Big plus for the crazy hours I work.
My last night there I visited the bar in the lobby. Bartender was nice, house wines were good.
I didn’t get a chance to go to Morton’s (I don’t know what your per diems look like but mine won’t accomodate a visit to Morton’s) but I did eat at the Daily Grill twice, once for dinner and once for breakfast. Again, food and service were good. Nothing spectacular.
So yeah, the stay was meh. Nothing horrible but nothing spectacular either. I really think they need to revise the whole WiFi thing though… it’s obvious there are business folks who stay there and they shouldn’t have to pay for WiFi.

The room was not to par with the expectation of other Hyatts. The air conditioning was off and upon entering the room, it was muggy and gross. Even turning the air on, and then turning it all the way down, it never got cold.
The bathroom set up was weiiiird (see images), and the large area for ironing was missing an easily accessible outlet.
The worst part was the elevator upon leaving. I was on the second floor. I get on, press lobby, it illuminates, but doesn’t stay that way upon release. It goes to the first floor, door opens, I press lobby again. Then it jets me to the roof top and waits 3 mins. Then one by one I head down to each floor, the elevator stops completely at each location, but there is no escape. The doors never open.
I keep pressing the open door button, but it was no use. Then boom, upon getting to level one again it shoots to the roof, I realize I am in elevator hell and start looking up the number to call the front desk. Luckily as I went through all the floors again, with no opening the whole way, I stop at the 6^th floor. A woman requested an elevator and broke me out of this automated «joy ride». I touched her shoulder and said,“Miss, this is not your elevator, let’s go to the next one”.
I told the front desk, they were really helpful, the best part of all this was the people. Everything else seemed to be a design or mechanical issue… but that was 10mins of my life I will never get back lol. btw if you are at the front desk, turn around and the far left elevator is the one with the issue. So avoid that unless you love rouge elevators. Cheers!