The UPS Store

Listed as open 9am on January 2^nd, lies… still a relatively convenient location for locals though.

Came here to print something from my laptop. They don’t have wireless, so you have to use their computers to print something, and it’s $ 3 to use their computer for 10 minutes. No thanks!

WHAT A RIPOFF!!! HORRIBLE CUSTOMER SERVICE, UNNECESSARY FEES and LATE delivery. MISCOMMUNICATION on so many levels. The worker tried to charge me $ 200 for a tiny package and acted like I was crazy when I said it was ridiculous then he realized the dimensions he entered was wrong, he then told me the package would get there on next day delivery if I paid extra (which I did) and a week later it still had not arrived. I might as well have used USPS and saved my time and money. On top of that, when I called to ask for the tracking number the lady I spoke to had already spoken to the employee I originally complained to and was extremely rude rushing through the tracking number that THEY failed to send through an email. NEVER GOING TO THIS STORE AGAIN.

Incorrectly charged me $ 10 to pick up my package and wouldn’t refund me after 2 UPS corporate supervisors said it was unwarranted and an error by the store.

says it opens up at 9 am. got to the store at 9:03 and waited for 15 mins and no one in sight. wasting my time, my gas, my life. how do u not effin open on time.

I went today and was pleasantly surprised by the new store manager, Krista who is AMAZING! :)
First, I wasn’t able to print my packing slip, so at the store she was more than happy to print the slip out. With much enthusiasm she handled my package with efficient and made sure everything worked out, answering all my questions with a smile! There were like three customers, and she was able to make sure everybody had their needs met swiftly!
This UPS store is finally doing it right! Thumbs up to this new manager!

It is currently 1:52pm and I’ve been waiting outside this building for 25 minutes. «Gone to lunch back in 30» is such a vague message, and I wish the store clerk would have given a time frame. This is the second time that I haven’t been able to pick up my package at this location, and it’s not a short walk to get here. I would say that it is false advertising to announce open hours that aren’t actually open. Terrible.

Fuck this location. The entire concept of UPS is reliability — above all. Employees should be helpful and polite, but most importantly, PRESENT. Location closes early and opens late. Complacency has set in since we typically go with the most convenient option but this is honestly unacceptable and as the consumers we do have a say. I encourage every Berkeley resident to email UPS about this terrible location.

I wish they had a zero option.
My first experience here was bad but not this bad.
I walked in to send a package home and asked how much it would cost.
The south east asian lady working was already unbelievable rude and told me if i packed it myself it would be $ 17 dollars WITH SHIPPING AND HANDLING INCLUDED (because she weighed my package before fyi) but if she packed it, it would be $ 32 so i said fine ill pack it myself.
While i was packing a little boy had came in and also asked why didn’t they send their package and she was so mean to him demanding where his father was. When his father did come in she was obnoxious and rude and said it was not her fault the package didn’t send. They left furious.
SO after this i was already hesitant but i was finished my packing.
When she charged me however it came out to be $ 32 dollars!!!
I was so confused and ask for clarification because she said it would be 17 WITH SHIPPING AND HANDLING so why the hell is it $ 32?
She became so angry after that! When she began yelling at me, I told her i wasn’t going to pay and she was so upset that i had to open my box and unpack everything i did and left!
So to berkeley students and everyone in the area DONT COME HERE.
Along the way their is a Postal Annex and they have the BEST customer service so check them out!

You have got to be kidding me. I am just going to preface this by venting that the South Asian man that works there with a middle part that wears a silver bangle is by and far the worst person I have ever engaged in a customer service encounter. So if you’re reading this, or management is reading this, THIS GUY HAS TO GO. I have no idea how he got the job in the first place; I’m going to assume there wasn’t even an interview process because honestly I think the gentleman that sleeps in the little nook outside the store at nights could do a better job than this troll. How he ever even managed to get a job, any job, is beyond me.
Now for the story. I just walked in with the intention of buying a cardboard delivery box. Simple, simple request. I come in and I’m the only customer in there. The guy looks up at me from counting money, and I tell him I’m looking for a box and if he could show me what sizes there are. He asks me what I’m talking about. Slightly taken aback, I repeated that I needed a box to deliver something. He asks me what it’s for. Not that it’s any of his business, but I told him anyway. He looks at me quizzically, then goes back to counting money.
I was… so confused. After being ignored for about five seconds, I then cleared my throat and asked him if he could show me the box sizes. Without looking up, he tells me that there are lots of box sizes. At this point, I’m going from shocked to pissed. I tell him that I’m kind of in a hurry, and that I just need a box. He tells me «I’m going to finish this first and then I’ll help you. Just wait.» Still seething (but because I really need the box), I stand and wait. FOR TEN MINUTES. WATCHING HIM COUNT MONEY. In that time, another lady comes in and asks for some help, and he dismisses her just as offhandedly. Finally I ask if there’s management. Again, without looking up, he just says «No.» THEN HE HAS THE TEMERITY TO LOOK ME IN THE EYE AND SAY «Look sir, why are you bothering me?» I DON’T EVEN HAVE THE WORDS… I-​WHAT??? I’m spluttering out of anger at this point, and I finally manage to choke out «Excuse me, I’m a customer???» And he says «I know you’re a customer. If you’re in a hurry and you want to leave, you can go that’s up to you». Needless to say, I stormed out of there right after that, but not before telling him he was the reason why I left. I wish I could have said a lot more, thinking back.
As long as this man works there, this place is to be avoided at all costs. No joke. What me and everyone else below me are saying is 100% TRUE. I don’t normally even write Unilocal reviews but I had to do one for this git. Would have given them zero stars if I could.

If I could, I would give them a 0. I called a few times to get a hold of someone who could provide more info about a package that I dropped off to be mailed out immediately, but to my surprise was never received. Any logical person would think to start their search for their package where they first dropped it off and work from there with all the shippers and carriers that may have had it at one point. The person who picked up the phone was yelling at me and did not seem to understand that nature of my call. It’s sad because I’ve shipped things from here in the past with no problem and was not even thinking that it was their fault for it not arriving… just was seeking more info about where my package could possibly be.
If the manager is reading this, I highly suggest that you train your person who works afternoons (Tuesdays) to be more receptive on the phone. He had a very difficult time managing a simply request for an email for a manager and also customers coming through the door. In the middle of a sentence after having to repeat myself several times he literally put down the phone and just started to talk to someone else. I believe my expectations as a customer is basic. I came to you for a service, it was not fully completed so calling your company to request further info about a package that was never received is a normal request.
1 star for bad customer service, rude employees who yell at you before they even hear your request, and for not being able to follow up with a request for further info.

Should be zero stars. One star would imply this is an awful store, but it can’t even call itself a store if it isn’t open. I have now stopped by several times on different days at different times of the day, and no one is there. If the only employee has to leave, they should at least leave a note saying when they will return. From what I can tell this place is just a locked building filled with shipping supplies.

The worst UPS store I’ve been to. Horrible customer service, no phone calls were picked up, and they lost my package.

Ok how can I go wrong just making some copies right? Wrong!
Firstly dude tried to hover over me as I printed. till I asked if it was ok if I dealt with my business on my own please.
And then there were no tools or paper clips etc available on the counter.
And then luckily I have some knowledge of PC’s.as it wasn’t easy to print from their pc.
And then even tho I had multiple random items to pick up (my lunch bag, coke bottle, phone, purse, copies) he insisted i walk to the other end of the counter to pay. hmmm
Trust me this place looks legit. but it’s not. the man behind the counter tried to charge me $ 16 dollars for $ 4.40 copies (@$ 0.11×40 copies)
And then he stated $ 3 for computer usage. I mean who even does that any more???
Even then it doesn’t compute to a whopping $ 16.
I got away with paying $ 9 for something that should have been $ 5 max. if I’d have had cash I would have slapped a five down and left.
Terrible customer service. big loud boo!

Until a few months ago, this store was run by people who didn’t keep the full daytime hours and shut down for 10 minutes every two hours to move their cars. Needless to say, this made it inconvenient to get my mail there. (I receive mail for my Web-​development business
at this UPS store.)
Now, however, there is new staffing. The store is open seven days a week (had been closed Sundays), keeps its full hours, and as yet I have not encountered a mid-​day shutdown. Staff is courteous and helpful.
I dinged them one star because they are inconsistent about notifying me by text/​e-​mail when a package arrives, which is one thing the previous staff did well. I haven’t talked to the new staff about this yet, though, and I may restore the fourth star if this gets addressed.

I just walked into this location. There was no one there. The door was wide open and when I shouted hello repeatedly no one came. I even walked and looked in the back. Packages were sitting out in the open. I called a few times to see if the sound of the phone might bring someone to help me. That didn’t work either. I left and didn’t leave my package. Don’t use this UPS. Your packages or your information could get stolen. Seriously, the computers used for fingerprinting were out, open and unattended.

Bad experience all around. I called in advance about fingerprinting services, they said in an hour would be fine. When I got there the guy said ‘oh, you’re the one that called’. ‘I ran a software upgrade to try to fix (yesterday’s problem) and it did not work’.
This was strike three for the place. I’ve found it to be a shabby outlet with unreliable hours and surly disinterested and non-​committal employees. I’ve asked my organization to withdraw this place as their preferred provider of fingerprinting services. If you need fingerprinting try A1 Photo Lab on University.

This place should go out of business. The hours are totally skewed, because the employees come to work and leave work whenever they feel like it. This means that I walked about half an hour with a heavy box only to find that it was closed. It SAYS it opens at 10am online. Are there any hours on the door? No. The homeless man outside was kind enough to tell me that the employees have informed him they open «sometime between 10 and 11″ – in other words, when they bloody well feel like waking up in the morning. Apparently, they also have been known to take lunch between 1 and 3. I had to walk all the way to the other UPS location on Shattuck. The very nice, TIMELY guys in there told me that the Telegraph location is notorious for being incredibly inefficient, and that they give the Shattuck location a bad rep.
TLDR: This location sucks. Go to the one on Shattuck. This one needs to go out of business pronto.

Perused Unilocal for the nearest mailing/​shipping store and this was it. 2 star rating be damned, I thought I’d give it a try, as convenience ruled out any potential grievance.
I was pleasantly surprised with the store; a lone employee manning the floor, which was neat and tidy. I went at an off hour, so there was no one there and my mailing needs were promptly met.
After talking briefly with the guy helping me, it seems that a change of management marked the end of an epoch of poor customer service. Unfortunately, the damage had been done, and the UPS Store has been branded with a 2 star tattoo.

I have had to two very quick visits to this UPS store and have found no issues worth complaining about.
The young many who has helped me both times is so nice! He has taken my packages and taken care of the packaging without me having to really say anything, except when I asked about delivery times. He also made small talk with me while I waited since I was alone in the store. Furthermore, even though I have only been in twice, on my second visit he remembered me! I’m usually a little nervous when sending things out because I’m not sure about payments, delivery times, or other such logistics but he talked me through everything!
I guess I have come in at regular hours around 11am both days and I have never had an issue with it being closed. But that’s also because I have not been in the store in those early morning hours.
I much prefer this to the USPS store on Durant. That place is ALWAYS so so crowded and the people at the register are always rushing you and are not nearly as nice as the help at UPS.