Sutter Urgent Care – Berkeley

How is it that this place is called urgent care and it takes close to 3 hours to be seen by anyone. I even stated the reason why I’m here and they took no initiative to make sure i was even waiting comfortably. It was not unil my husband said something that I could sit down on something without hurting myself. (keep in mind that was after 2 hours.) Definitely do not recommend to come here if you want to seek actual urgent medical attention. Oh and on the other note, writing this review as I’m still waiting.

Worst care I have ever recieved. My wife had a painful sore on her butt, and we were still made to wait 4 hours (even tho she could not sit down). The place is closed and she is still inside waiting to be seen by the doctor. She has been in the doctors office for a full hour (why call her back if she has to wait another hour for the doctor to get off her ass. Despite the building being closed their staff is still aitting in the front instead of helping their coworkers get more patients taken care of. This is not urgent and this is not care. Go fuck yourself Sutter.

We got there a little after 11 AM on Sunday, were second in line for registration and were seen by an ER level MD within 15 min. She seemed very competent and concerned about my GF’s pain condition, ordered blood lab tests which were drawn minutes later and gave her an Rx for an appropriate medication. This was just before Memorial Day so we were impressed that they were even open throughout the holiday weekend. We even received info on how to access the labs by the friendly staff and how to register for a new MD on this side of the Bay. I would highly recommend them.

We went to urgent care for my mother today and had a delightful experience. Everyone we interacted with was pleasant and genuinely kind.

The absolute worst shake-​down pseudo-​professional syndicate going. because my normal doctor couldn’t see me for several days and because I was calling in regard to discomfort in my chest, I was advised to go here. when I arrived, I paid my co-​pay and then was administered an ekg. The nurse practitioner said it didn’t look great and asked where I was parked. I said right out front. he asked if someone could meet me out front and follow me as I drove to hospital. he was then overruled by a doctor saying that I shouldn’t drive there on my own. when I contacted my friend to pick me up, the doctor then told me I needed to go in an ambulance. I said that wasn’t necessary (my pain was 2 on the 1 – 10 spectrum), and yet I was FORBIDDEN from driving and my keys were taken away. EVERY SINGLE TEST on the heart was not only negative, but showed it in perfect condition. Sutter, it seems, didn’t have a comparison to show that my ekg wasn’t abnormal, despite the fact that I went and had a full heart work up three years prior at Sutter cardiac center. now, I’m fortunate the news was good. however, I just received a bill from Berkeley ambulance for $ 2000! for less than one mile drive when I was prevented from driving my own car. Lucky for my impending lawsuit against Sutter that I have text messages telling my neighbor that my keys had been taken away and she didn’t need to come get me. OUTRAGEOUS and SHAMEFUL shakedown. Sutter: We Plus You = Ripoff

I’ve been to this location five times for myself and my children. Every time has been fantastic. It may have been luck, but I’ve never had to wait more than 10 minutes to be seen and every doctor was always thorough and considerate. Love this urgent care and am so glad it’s so close to my home!

Registered as new patient and saw doctor in half an hour. Staff very friendly and efficient.

I went to this clinic a half hour before it opened. The visit was $ 125 if you don’t have insurance. They took me in early and I was ready to see the doctor at 1 pm. There was no wait!!! The facility is SUPER clean and the parking was free!!! The registration agent, the nurse, and Dr. Chavez were all awesome. Dr. Chavez was so kind and understanding. He listened to me and showed genuine concern. He did not rush me. He encouraged and answered all my questions. He calmed me greatly. I was very nervous initially, and he totally understood. I am SO glad I went to this location. It was hard to find the best urgent care to attend, in this area. It took hours to find the right one.
Lastly, I just want to add that there is no lab here for blood work. However, they can write prescriptions and give you great advice. I would definitely go back!!!

Fantastic experience here! I came in at 7:30 on a Wednesday night, and there was no one else waiting. The receptionist was friendly and helpful, and I was seen pretty much right away. I found both the nurse and doctor to have great bedside manner, and I feel that the care I was given was top notch.
I was dreading coming here because I expected it to take ages, but it was so quick and pleasant. The facility is modern and spotlessly clean. I would absolutely recommend this place to anyone!

I love the fact that there is now an Urgent Care Center close to Downtown! Thank you! I have lived close to downtown for years and all the hospitals with emergency rooms are out of downtown! I’m hoping to never have to use this Center but I’m glad it’s there!

Where phone inquiries go to die.
Their receptionists were not helpful at all when I called in to get some information. They forwarded me to the supposed number of where I needed to go and then their phone directory gave me the run around and kept forwarding me back to them. After 3 times of this, I talked to them and they preceded to put me on a 30 min phone wait, and then the phone disconnected.
Sad.

I was worried about going here because it only got 2 stars. After reading the reviews, most complaints had to do with the wait. A long wait seems pretty normal at Urgent Care, and I was more concerned with getting good care, so I gave it a try. I had an infected bug bite, and thought I would need antibiotics. It’s a Sunday, and I didn’t want to wait until Monday to see my GP. I showed up at 9:45 (they open at 10). I was the 2^nd person there, and was seen right at 10 (if not a couple of minutes before). The nurse who took my vitals was very friendly and quick. The doctor came in almost immediately after she left. He was also friendly and efficient. He took a look at my bite, and decided that I didn’t need antibiotics and told me to just put a hot compress on it and watch for symptoms that would necessitate systemic antibiotics. I am grateful that I don’t have to worry about how dangerous the bite might be AND that I wasn’t a victim of overprescribed antibiotics. I will definitely come back if needed. I would just recommend coming 15 minutes before opening if possible.

Really nice location but the set up here is weird. I followed my primary doctor here after she located from Downtown Oakland.
Pulled up to the front and noticed a parking lot — it looked like it might be for employees only, so I didn’t bother and parked on the street. Street parking on most of these streets were for 2 hours.
When I walked in, there were 3 or 4 stations set up with whom I assume are registration clerks. I stood there for a hot minute while two of them attended to other patients, one in the middle was using the computer (not helping anyone) and someone who looked like a supervisor (maybe?) stood with her coffee for a second and then proceeded on to her office/​cubicle space. I didn’t want to stand there idle, with no greeting so I made my way upstairs.
Upstairs I approached a clerk behind a very tiny desk and asked if this is where I could register, she said I was to register downstairs, but she could also help me here too — okay girl, JUST DO IT. The whole time she looks bored and generally disinterested.
I got registered, paid my co-​pay, and took my seat. The waiting area is really small but there’s free wi-​fi.
After waiting for my name to be called, I went into the room, got my vitals done by the MA (she didn’t report back to me my blood pressure or temp. I had to ASK — Sutter, please do better) and waited for my doc to come in.
My appointment was scheduled for 10:30am but I didn’t see my doctor until about 10:50am– she’s getting a pass simply because she’s preggo.
Overall, my experience was lacking the personal touch. For such a nice, soothing facility, the staff here leaves a lot to be desired.

I had a great experience this evening. Checked in at 6:24p on a Thursday and was out by 6:55p. Thought I would be there all night and contemplated not going, but the pain was too bad to wait. I seriously have never been in and out of a medical facility that fast. There was no wait and everyone was extremely friendly from the front desk to the doctor. Picked up my prescription at Walgreens and now I’m home! A++ experience for me.

Urgent care without the «urgent» part.
On the phone they said they could do a walk in strep throat test for a flat fee.
In reality, it was a long process much like an an emergency room, with forms, paperwork, waiting, sick people to sit next to, more waiting, no idea when the waiting will end, more waiting, waiting waiting.
Never again.

I went to this clinic at 6:00 PM on a weeknight because I was in tremendous pain due to my disease and needed an injection of an anti-​inflammatory medication. When I arrived, the doc was sitting out front chatting with the receptionist. When he saw that a patient had arrived, instead of welcoming me or saying hello, he jumped up (patient’s don’t bite, doc) and scurried into the back. I explained to the gal at the desk (mid-​twenties, long brown hair, no name tag or badge) that I was in tremendous pain and needed a particular anti-​inflammatory injection. First, when I told her I was in a lot of pain, and asked if I could be shown to the room so I could lie down while she was filling out the forms — she got offended and, since she was then angry with me, tried to pass me off to the ER… Hello? Doesn’t this place want patients? She then proceeded to tell me in a sassy tone that they were out of this medication. At that point I asked her when they would be getting it in. She said she didn’t know. I waited, willing her to say she would go find out, but she didn’t. I then asked her if the other Sutter Health Urgent Care centers were also out of this medicine. She actually said (and I kid you not) — «I don’t know, why don’t you call them?» There I was, almost crying from the pain and barely able to walk, and this rude, snarky girl is giving me attitude. Disgraceful! Finally, after I insisted, she flounced to the back office and returned, only to announce with a certain amount of glee that: «None of the urgent care centers have it, and we are actually out of ALL injectable medications.» If that was the case, it’s a good thing I wasn’t a diabetic in need of an insulin injection or something. What she SHOULD have done was asked the doctor to talk to me and see if there was an alternative medication for me.
Thanks, Sutter Urgent Care, for the sass and attitude from this bad apple at your front desk. It’s a shame, because most of your other staff have been great.

The front desk staff and my RN were the best part of my visit. They were friendly and warm. I can’t say the same for any one else I interacted with in the office.
However, the care I got was subpar. Two different doctors spoke with me at different times without communicating with each other, and it felt like neither doctor took my medical history seriously. I left feeling like they had wasted my time, and scheduled a visit elsewhere the following day.
Not worth the trip.