Hilary Modell, NP

I prefer female gynecologists, but I don’t need them to be supporting and mothering. I need them to make me feel like I’m in good hands, that they’re intelligent and well-​informed. I saw Hilary for the first time today. She’s very direct possibly a bit brisk, but attentive and unrushed. I’m a little bit of a hypochondriac, and I came in for something that was probably unnecessary. Hilary let me know it was nothing to worry about without making me feel like a moron for being hyper-​aware.
Sutter Health has really gotten slammed on Unilocal,and my best guess is that maybe they’ve had issues in the past that they’ve really made of point of addressing. Every single person I came into contact with at SH has been friendly and efficient — nurses, receptionists. I have no complaint.
If you’re a first-​time patient, they’ll tell you to show up a ½ hour early for your appointment. Do it. The incoming paperwork is super intense and will take you at least 15 – 20 minutes to fill out.
Also, n.b., Hilary is not a doctor, as other reviewers have suggested. She’s an NP (nurse practitioner), but there’s no reason in the world why you’d need to seek out a doctor over an NP specifically for most common OB/​GYN issues (surgery/​childbirth excepted!). They’re just as caring, and just as smart, and if you definitely want a woman, NP is a direct hit.

Hillary is a wonderful kind motherly nurturing women during my visit to her she broke the news that I was no longer carrying a living embryo she she went out of her way to reassure Me that it was not my fault and that it was nature taking its course

I love Hilary, she always asks about my personal life and keeps track of what’s going on. Very friendly helpful and reassuring.

Hilary is by far the best health care provider I’ve ever had. She’s experienced, compassionate, practical, and goes out of her way to care for her patients. I feel as though I am in such excellent hands with her. Her colleagues are mostly MDs, but I’d much rather see Hilary.

Hillary is patient and knowledgeable. She has a great bedside manor and makes you relaxed and comfortable.

I love Hilary and am so happy I found her! She was a referral from a close friend who raved about her, and now she is always my «go-​to» for referrals to others.
No matter what my concern is, Hilary is always comforting, down-​to-​earth, knowledgeable and helpful. I never feel rushed and always feel heard. Hilary has the most amazing bedside manner and I always leave feeling well cared for.
I am so grateful that Hilary is my practitioner and a member of my health care team.

Hilary is an amazing nurse practitioner! Unfortunately, my firm switched to Kaiser healthcare and I am now a Kaiser patient, but when I was pregnant with my two children and all of my annual OB-​GYN appointments, Hilary was always awesome! She’s intelligent, caring, listens to patients and is quite knowledgeable in her field! I received excellent health care from her! If my firm ever goes back to Blue Cross, I will go back to Hilary Modell, NP and the wonderful doctors at this health group in in a heart beat! Thank you Hilary! P. S. Madi is now 17 and Mia is now 15! Lordy be! Where does time go!

Like the other reviewers here, these 4 stars are for Hilary, NOT her office.
I would like to preface the rest of this review by saying that Hilary Modell is an excellent doctor. I was very pleased and relieved at her excellent bedside manner, patience, knowledgeability, friendliness, and calm in making me feel comfortable in such a vulnerable position. She, is an angel. The business she works for, however, is miserable.
Never have I had such ignorant, passive, useless customer service, receptionist communication, and billing offices experiences. I am so upset by how unprofessional the administrative staff in their office is that I am highly considering switching doctors despite how much I loved Hilary. In spite of calling within normal business hours, I invariably get sent directly to voicemail, or some worthless recorded message saying they are «currently experiencing technical issues with their paging system” — this message has been up for months and it is embarrassing that it hasn’t been fixed yet. They are unable to answer questions or call back within a reasonable hour. Something that should take 1 quick phone call requires an entire week of phone tag, getting frustrated with their answering service, and not being able to talk to a single person that can actually solve the problem. Not to mention the hours of time I have wasted sitting on hold, re-​explaining my situation, and calling– again and again and again– trying to reach a helpful, knowledgeable, problem-​solving human being.
To sum up, Hilary is warm, wonderful, and a true professional– something the other members in her office lack to an extreme degree. I feel no qualms in giving this «medical foundation» an abysmal review, because quite honestly, that is what they deserve.

The 4 stars are for Hilary Modell, NOT the office. I’d give the office one star. If you can actually get an appointment that they keep, you’ll love Hilary. Brace yourself for a wait, as is typical in these busy offices, but once she’s in the room she’ll spend the time with you and it doesn’t feel rushed. My huge issue is with scheduling. I’ve been rescheduled so many times. If I didn’t love Hilary so much I would never return. I feel like she’s a bit frustrated with that place too. It’s a shame a good health care provider is boged down with office crap. Let the woman give her good care! She’s got a great bedside manner and tries to be as attentive as possible.

Errrgh, I am so frustrated at this time with my experiences at Sutter East Bay! This isn’t so much a review of Hilliary but more at issue is how well the East Bay Physicians Medical Group is able to serve me as a patient.
I really just want to settle with one health care provider for my female needs, but it hasn’t happened. I’ve never had cancellations like this from a provider before.
I had my annual exam and was contacted to be told I need a minor procedure. Well, at least it’s an easier procedure with someone you have met with and can feel a little trust with, Right?
Wrong! Hilliary is unable to preform this type of procedure because of a neck or medical issue of some type– so I was told I needed this procedure, then handed off to reception. Great. I prefer to be seen by female doctors, so I was limited in my choices of time. I made the appointment a month out, and today it was canceled.
After getting a little snippy with the lady on the phone, who was trying to be helpful, to her credit, she was able to fit me in for an appointment 2 WEEKS later, rather than TWO MONTHS later, as she initially tried to offer.
Excuse me? 2 months from now? Are you guys completely nuts and insensitive to the patient at this point? Affirmative. Now I have an appointment with a person who I have never heard of in my life.
I would almost take the clinical environment and brisk office of Dr Tuan to this BS. At least when I made an appointment with her, she kept it.

I had my first appointment with Hilary Modell a few weeks ago. I explained I was experiencing pain, but after my exam she said everything was fine and sent me home. The pain became unbearable, so I called today for an emergency appointment. The receptionist said I could maybe be squeezed in, so I decided to go up there and wait. This is evidently a huge faux-​paus. Before she would even see me, a nurse came out and informed me Hilary felt I was wrong for «coming to an office without an appointment.» I was told she would probably repeat this to me if/​when she saw me because «that’s just the type of person she is.» Did I mention that ALL twenty or so chairs in the waiting room were empty?
From my first phone call to them to the moment I walked out, no one seemed to care that I was in pain. I will NEVER go back there, and hope in the future they treat every patient with the genuine concern, consideration (at least apathy!) that every person on this earth deserves.

Usually I don’t care if I see a Nurse or a Doctor, however, I had some very specific questions and requested explicitly to see a Doctor. I waited weeks to get an appointment and when I arrived I saw Hilary Modell, not a Doc but an NP. She was not able to answer my questions. She also was not knowledgeable about queer women’s health. I must have caught her before lunch hour because she seemed to want to rush through the appointment. She was fast, but did not seem thorough. With women like her in practice it is no surprise the queer women just stop going to the doctor. If you are queer, skip this woman, she is not worth your time or money. If you are an Ally — Thank you! — and support the queer community by finding a more queer friendly practitioner to spend your dollars on.

Everyone in that office is very kind and helpful (which is not what I frequently find at medical offices!). From the receptionist who scheduled me to the woman who took my vitals, to the staff member who smilingly wished me a nice day as I exited, they were all helpful and friendly. Hilary Modell didn’t rush me, listened carefully to my answers to questions, was very warm and reassuring– she seems really supportive, non-​judgemental, knowledgeable and great. I am so great I switched gynecologists!

Whenever I find a doctor I like, I thank my lucky stars. I think finding a caring, patient doctor with a good bedside manner can be hard to find. Dr. Modell was everything I hoped for and more. She was kind, professional, and did not rush me out of her office like she had a million other things to do. I am very happy with my experience and wholeheartedly recommend her.

She is great. Definitely five stars.