Public Storage

As I write this I am sitting in the gated parking lot inside the public storage building. I came down from my space 5 minutes before 9pm, their closing time. When I went to punch in my code to open the gate and drive out, the gate would not open, stating that it was after closing time. There is no number to call posted anywhere. No emergency number or button. No manual exit. no bathroom or food. We’re stuck in here with another family that has an 8 year old boy with them. We just managed to get into the elevator and hit the emergency button and they said they would
Call the fire department, I think. Hard to know for sure because the elevator door was trying to close in me and beeping really loudly.
This seriously cannot be how this works. Seriously? You were 1 minute late so you are now imprisoned in a metal cage? At 40 degrees? All night?
I can understand letting people in. But out? Is this even legal? To entrap people physically with no recourse but to call the fire department?

My review is limited to the customer service received at this location when shopping around for the storage unit. Loretta was courteous and spent the time to show us around the property. In addition, she gave us some helpful tips to ease our storage transition. Great service!

they sold everything i owned and then had the nerve to charge rent and dodge all my phone calls.

In no way is this review due to the property manager Megan or her staff. They are worthy of 5 stars. The problem began almost a year ago when I warned Megan that the keypad for elevator access was dying. She told me she had reported it, and reiterated that when I made periodic mention. When it failed, I and other tenants lost access for a week. When I emailed upper management, one guys replied that it was all fixed now and ignored my request for a rental rebate. His boss never even replied to me. This place is far from the cheapest, and I thought I was paying for a higher level of service. Apparently the sings about how much they care don’t apply to upper management. I will be moving soon. I hope some other worthy company snaps up Megan and her staff. #publicstorage #dontrent #poor #management

Great service Megan waited for me when I was running late and was extremely helpful and accommodating.

This is hands down one the best Storage facilities I have used. The units are well kept, security is top notch, customer service is on point.
I initially choose this location as a short term storage fix for my stuff and later decided to stay long term due to Megan, the on-​site Manager. She is clear, concise, professional and has a friendly demeanor.
Parking and loading is easy and very accessible. The hours of operation are great.
I highly recommend 620 Harrison-​Public Storage for short or long term!

Megan and Tamika are on their Sugar-​Honey-​Iced-​Tea.
I ended up going with a larger unit and it only cost us about 40 bucks more. SAVINGS.
Very helpful and hella witty folks here at Public Storage.
BE AWARE. The one dollar deal only applies to eligible units. It didn’t apply to our initial 5 by 10. We were able to get a great unit by the elevator for a comparable price though.
Peace

OMG i had such a great experience. Very friendly and knowledgeable staff. Thanks Tan u were great.

Hello, I am very pleased with the customer service that I encountered at this facility. After a trying day with packing and moving, my day had been rejuvenated by Tan and her great attitude in helping with supplies and tips for loading my boxes.
Thanks a million

The staff at the 620 Harrison Street, Berkeley Public Storage facility have been incredibly helpful. Today, Megan went way out of her way to help me with something that took a great deal of her time.

I have to agree with all the other good reviews. Megan, the office staff, is very professional, efficient, courteous and friendly. While I was checking in, a person who was vacating came into the office to tell Megan the it had been a pleasure to work with her. What a great commendation to hear as I was just starting my relationship with Megan and 620 Harrison.
While I was moving my things in, another new customer wanted some info from me and said that I could leave it with Megan in the office. How great is that, people feel comfortable and trust Megan enough to use her as a messenger!
Anyway, I am very impressed with Megan and the facility she runs.
The facility is very clean and the security, with gates and access codes, make it as safe as can be.
What more can I say?

Tan was very helpful and kind. She took the time to show me all the products available and find my storage room for me because there were so many. Megan was very helpful and nice as well. I would definitely recommend this location because it’s very secure and I feel confident leaving my things here.

Megan is fantastic! From initial setup, to letting me in on a rainy day after forgetting my unit key, she is a pleasure to work with. Highly recommend you use this storage unit!

I came in today to inquire about prices and sizes of storage’s and this young man helped me by the name of Daniel (I think that was his name) and he was extremely helpful and knowledgeable and even showed me the sizes of the units so that I could get a better feel of how much space that I would need. Although I didn’t purchase today I will be definitely be coming back to get the size storage that I need. Thanks Public Storage.

Megan is awesome! I was so stressed about having to put my stuff in storage just for a week. She was so patient and nice. She obliterated all the stress I had regarding my move. I highly recommend working with Megan.
The facility is also clean and easily accessible. Megan informed me that the natural gas refueling station is close by and this is why police are always patrolling the neighborhood. The place seems very safe and it doesn’t hurt that it borders Albany and Berkeley.
This is the best storage place in the Bay Area.

Came into Public Storage today to take advantage of the $ 1 deal!
Best price I could find in the neighborhood and I was very pleasantly surprised with not only the cleanliness of the facility but also by the awesome customer service!
We were greeted by Megan, the attendant on duty and she showed us the unit and handled everything efficiently and professionally! We were in and out in 20 mins tops!
Thanks Megan! I feel good knowing my valuables are being stored in a trustworthy, clean, & professional facility.

I have utilizing this facility for going on 4 years now. I keep my work demo equipment there and utilize it as a pickup/​dropoff location. Megan and all the staff have always been super helpful. It is clean, has good security, and plenty of carts usually (sometimes they get thieved, but that is hardly their fault… people suck). Best part of all that the parking lot is totally covered by the second story. Great if you need to unload expensive research equipment, or other things that don’t like to get wet. Unlike the other storage units in the area, which all have their parking exposed to the elements. Also another nice addition is the restroom behind the sliding doors on the first floor if you need to use it (just need to type in your code)

Overall, super friendly and helpful service. Great communication and the unit I wanted wasn’t available yet, but they called when it was and it even had a 1 $ for the first month’s rent special. I highly recommend this place for the service and location. 5 star service!

I’ve accidentally had my stuff here for going on 3 years: I was supposed to be gone maybe 9 months, and well, you know, life happened and I’ve been traipsing without my stuff for a while.
I had been disgruntled over the pricing. Each year, my unit price has gone up significantly — last time, it went up 25%! I also found the former property staff a bit truculent for my tastes; perhaps she was great at the administration, but she simply shouldn’t have been in customer service.
From a facilities perspective, however, it’s a nice place. It’s clean and secure, which seems to be all one wants in these things. It’s located near the highway and convenient to moving truck places, public transportation, etc. It has flat dollys for use.
I do have issue with a couple of technical problems. One, if you stay past the gate cut-​off, you WILL get stuck in the building with no way out — no emergency exit, no way to call anyone. That seems almost illegal in its dangerous-​ness.
Also, the elevator is secured in that you have to use a personal security code tied to your unit to access the elevator. However, that is a problem if you have more than one unit on different floors, since you are required to use 2 codes and come all the way to the first floor to go to the 2^nd unit. Also, by the time it can sometimes take the elevator to arrive, the code has timed out, and you have to re-​enter it. Plus, it’s futzy and sometimes takes a few tries to get it accepted. It would seem easy enough to program the system for one account.
I am unclear why they lock the dollys up at night, so that anyone coming later than office hours may not have access. I’m also confounded as to why they lock the commercial trash container — there is nowhere to put trash of any kind, which is highly nonsensical. You also will not have access to a bathroom if you are messing around with your stuff after the office closes.
However, on a very positive note, office staff has changed and now Megan works there. She helped me move toward resolving an old billing error and also did me a solid on a second unit which I had to take when my movers turned out to be con artists (see review of Viper). She seems to understand the nature of customer relating, and so I am feeling much more satisfied, overall, with the experience.

I can’t gush enough about these storage units. My boyfriend and I rented a unit while looking for apartments and found ours to be very clean and sized quite fairly for the price. It was also only a few units away from a door back outside– perfect for loading /​unloading. Hours of access were awesome too– 7am to 9pm.
We never had any problems with our unit, and the one day the gate was broken Art the manager stayed around until 9 to make sure everyone would still have access.
Art and his staff are very friendly, helpful and professional. If you ever need a storage unit, I would highly recommend one at this Public Storage facility.