Edible Arrangements

Ordered 2 fruit bouquets for pickup on Mother’s Day. I was hesitant because of the bad reviews, but I wanted to try anyway thinking they wouldn’t mess up a simple order. The fruit was not ripe at all, completely tasteless. The strawberries on the second larger bouquet were not covered in chocolate like they were advertised to. :(Even if it’s busy during the holidays, they should have double checked to make sure the bouquets were made properly. Overpriced and disappointing. Our moms were not satisfied.

Update

Gahh… should have read the reviews for this place before using them. My experience is actually not that bad as compared to others. I actually placed the order for the pickup vs. delivery and kinda glad I did based on the reviews.
Anyways, what everyone says about customer service is true, even in person. I placed the order online 2 days before and selected pickup with a pickup time at 9 AM. Was in a rush and was looking forward to picking up the product at that time.
When I got there, they told me that it was still drying and would have to wait. Seriously?! Pickup at 9 AM means not be halfway done with the product. No wonder people have complained. They are always behind schedule and overload themselves with orders.
When I got the product, I was actually not that impressed as it was a little messy. For $ 45, I expect high quality and it looked as if it was just popped out of the mold without any care. It did taste good, but it’s chocolate so you have to get that right at a minimum.
For the price, this place is vastly overrated and the fact they are behind schedule with too many orders does not help their cause. Suffice to say, will not be using this venue anytime soon.

I made an online order. I did a live chat to get help with the online ordering process because the website was malfunctioning. I ended up having to call the Berkeley, CA store to get help because the live chat agent could not do it. The store has to make changes to the order. The guy that answered could not help. He was new and it also needed the managers approval. The manager blew me off and was too busy to help. They told me to call the customer service to get help because they didn’t know how. I called them back just to get referred back to the store. I just decided to cancel and of course the store is the only one that can do it for same day deliveries. I called to cancel. He said I would not receive a conformation. So I called the customer service back they had not cancelled. He said it was against their rules to call but he did anyway because he censed my frustration. He said they finally canceled my order. Never again.

Late review here… I bought my mom an arrangement for mothers day and everything went awesome. Great employees and easy to order… Will definitely come back for other special occasions

Truly unfortunate, that a businesses centered around putting smiles (and delicious fruit) on people doorsteps is completely inept at any type of customer service.
I arranged to have an edible arrangement sent to my mom for Mother’s Day. Anticipating high deliveries on Sunday, I requested the arrangement be sent on Saturday (day before Mother’s Day). Needless to say, the delivery driver just missed my mom so they left a note on the door for her to schedule another delivery time or to pick up her arrangement. FINE, okay, no problem.
My mom called. They were too backed up on the actual holiday to bring it by. FINE AGAIN. My mom goes to pick up her arrangement today… to the store that it said ON THE NOTE… that they left AT HER HOUSE. And the rude girl in front claimed there was no order for her. No arrangement in her name or mine… even though SOMEHOW on Saturday a delivery driver went to her house to deliver her order… the order that, for some reason, TODAY does not exist…
After a back and forth exchange with this rude girl… maybe she felt it was time to actually do her job. By a sheer miracle, she was able to locate the phantom order and told my mom that they could have it made and delivered to her tomorrow. *EYEROLL* times ten. My mom works… there is no need to have us go through the whole delivery driver note thing again.
Absolutely appalled at the lack of customer service, the disorganization, and the rude attitude of the staff here. Way to make a nice gesture turn in to an inconvenience for all parties involved. By the looks of other Unilocal reviews… I am very surprised this store/​franchise has stayed open. I guess that will be a good question for me to ask corporate.

Very disappointed with the product received in a beat up box the delivery company handed us this morning. It was actually embarrassing instead of special. I should have read the Unilocal reviews before trusting my money to this guys.

My daughter is 6, and loves to receive things. So I thought it would be nice if she got something delivered for her on Valentines day. We waited around the house ALL day for this. She asked if we were doing anything and I said yes, but I’m waiting for something first. FINALLY 8:30 PM comes and the guy is there with only the strawberry covered chocolates I ordered (NOT in the air conditioned van like said on the site). I asked where is the rest of my order? He says that’s all they gave him and to call the manager the next day. I call the next day and the manager says that she will send the rest of my order and throw in a box of strawberries and they should come before noon on Monday. ok sounds great!
Come Monday, and at 1130 AM the guy shows up and what does he have? a beaten up box of my free chocolates… but STILL NOT the rest of my order. I try to call them and of course they are not picking up the phone!
Although their product is good, their customer service and organization stinks. SO ANNOYED with this company!!! I will never order from them again!!! They literally stole two days from me and my family making us wait around. I can understand that valentines is busy so fine, I give them that, but to mess up my order twice… I don’t think so.

If I can give this place 0 stars I will do it. I don’t know how they stay in business in the city of Berkeley with this staff. Poor customer service all the way around. Employee Valarie is very rude and the manager can’t even manage her way out of a paper bag. I regret putting in this order to surprise my wife. Asked for a refund, they told me I would have to wait for 5 days.

Always heard about ‘Edible Arrangements’ so thought ordering from the website would be no problem. After my order went through online then realized, of course, there’s different stores and locations for this company. Read the reviews on Unilocal and just knew I was going to have at least one problem with my order, BUT gave them the benefit of the doubt and just still proceeded with my order…
I ordered 3 days before the scheduled date thinking maybe it would help to better prepare for my order ahead of time. Called the morning of and just followed up with an employee named Miguel, just asking if every thing was on time and everything ok with my order because nothing was updated on the website when I tried to track it. Miguel said everything was fine and that my order was on the first route at 10am so the person I ordered for should receive around noon. I called back in regards to the order at 2pm because the recipient had not received yet and Miguel picked up again. I told Miguel that the package had to be delivered BEFORE 5pm because that’s what time the recipient was off work, AND when ordering I was online chatting with a rep named Luz for help and she said business orders deliver between 10am-​5pm. Miguel then told me for their location it’s 10am-​7pm. Not wanting to be rude and mention that he already told me it would arrive at noon, I just requested if they can please have it delivered before 5pm…
The package got delivered RIGHT at 5pm when the recipient was about to walk out. I was just thankful it got delivered before the recipient left the building.
BUT then the order did not come with all the things I paid for. I ordered a dozen of the chocolate covered strawberries with the bear. And OF COURSE, the bear was missing. When I heard that, it just confirmed my feelings that they would mess up. I called that night and told them the situation and they said they would come back the next day (today) and deliver the bear as well. Of course I paid for it so I took the offer. It’s 7pm today and bear not delivered. Had to call AGAIN and just got off the phone with Julie telling her the situation and just requested for a refund on the bear portion of the order at least. Julie says her manager Jenny will refund my card tomorrow so we will see… Considering she didn’t even ask for my name to be able to tell her manager. I had to tell her myself.
Just have to say, they are lucky I’m not mean as other people can be, who would’ve demanded for more than just a refund for the trouble considering it ruins the whole expectation for the surprise. Especially for the cost of this order, to have to call a business multiple times about the order is ANNOYING.

My oh my… What a disappointing experience I had with this branch. If I could give negative stars I would.
So I decided to order from this company last Tuesday, 8÷19÷14, hoping by today 8÷22÷14 that my order would be ready and delivered for my wife’s birthday. Boy was I WRONG!!! My initial order was for the dozen chocolate strawberry bouquest and a Happy Birthday mylar balloon. I placed the order and my credit card was charged immediately. So now I wait, hoping everything would be ready.
Fast forward to today (Friday 8÷22÷14), the day of my wife’s birthday. I get a call in the morning. The representative told me they didn’t have my item in stock and could I possibly wait til next week for it. Uh HELLO!!! It’s for my wife’s birthday TODAY. Kind of defeats the purpose of sending it late. So she asks me if there is anything else I would want. So we agreed on a specific item and I assumed everything would be ok after that. FML, another problem came up. When it was delivered, they didn’t include the balloon. So I had to call them. They had said I never ordered the balloon. I told her that I would send her the EMAIL that they sent me saying how much I paid, what I had ordered, so she put me on hold. She comes back on the phone insisting I didn’t order a balloon. I told her once again, I would send her the CONFIRMATION EMAIL, she put me on hold again. Then I guess her supervisor came onto the phone and told me, when the rep called me this morning, she CANCELLED MY WHOLE ORDER and started all over. So I didn’t get a balloon because she never put it on the order again. What a F**king waste of time and money!!!
I WOULD CAUTION ANYONE ABOUT THIS BRANCH. AND I SHOULD OF LISTENED TO MY FRIENDS AND ORDERED FROM SHARI’S BERRIES!!!

Ordered online this morning and was delivered around noon to Oakland Children’s Hospital.
Bouquet Feel Better w/​fruit, get well balloon, and a bear!
My son’s friend was happy to receive it.
Thx Edible Arrangements!

I decided to thank a co-​worker of mine for helping me with something at work. I placed an order this morning around 8 am. Since placing my order I’ve been tracking my order online which I found very useful. It told me when they received my order, when they were actually working on my order, when it went out for delivery and when it was delivered. On their site they said I should expect between 6 – 8 hours to process… As stated, it took about 6 hours from the time i placed the order to the time they delivered. I also placed a call to the store just to follow up on the order and the lady I spoke to was very friendly. In all Edible Arrangements made my co-worker’s (and mine! The surprise on her face was priceless) day/​week. So thank you Edible Arrangements!!! This won’t be the last time I come to you.

Unilocal is right. worst service and customer service. Ordered online and expecting that it would deliver the next day for a friend who just had surgery from cancer victyim. When I called in to check for the status of my order they dont know even what they are doing. Charged my credit card, status pending but the amount is added. I asked for a cancellation number she did not give me, but said just call 5 – 10 business days. They did not give me options to fix it. I dont care about the payment all i care is that they should have delivered what they promised and should have received a call. The moment is gone!

Well a day late but Jenny at the Berkeley California, store redeemed her branch. They attempted and delivered on time today. Although the kids were upset it was late and ask why it didn’t come yesterday. They were pleased she got her much DESERVED «Thank you.» So Thank You Jenny for fixing a very bad experience. I even went to see the arrangement, and it was fresh fruit as expected and pretty. So although I’m upset that it wasn’t yesterday, I am glad Mrs. Whitacre and her class were still pleased in the long run!
I am so upset with Edible arrangements that I am writing this review seconds after my horrid experience.
Bottom line, today is Teacher Appreciation Day and my son’s class sent his teacher a arrangement from Edible Arrangements. I filled out the form, made sure that I put she was a teacher and it was a school, so of course delivery time is important! Yet these people attempted delivery to a elementary school after 4:00pm. Then called me and said they missed her. No kidding!” May we try again tomorrow?” No today is Teacher Appreciation Day, NOT tomorrow! Poor first graders, they were so excited and now to be disappointed too late for me to fix it is unacceptable! Please beware, this branch sucks, my delivery isn’t the only one they have missed! To add insult to injury instead of apologies, I got excuses!

Got an arrangement for vday from my boyfriend! All the fruit was ripe and juicy, I absolutely loved it! They’re expensive but worth it to me! I’d rather get this than a bunch of flowers! Best fruit I ever had!

Never been before and I won’t be back, this place sucked I went the day before Valentines day and I was unable to place an order they straight up told me no!!! I was shocked then I put up a stink and got a wack ass box of strawberries covered in choc, it was sloppy and I was pissed I paid 38.00 buck for something I should of just went and got the stuff myself and made them for 10.00 SMH… Berkeley sucks!!!

TERRIBLE CUSTOMER SERVICE!!! RUINED MY VALENTINE’S DAY SURPRISE FOR MY MOTHER. I am in complete shock at the piss poor customer service I received here. I have always liked Edible Arrangements and have ordered from several locations over the years and have NEVER experienced the load of BS I just got from Berkeley. I ordered an arrangement to be delivered to my mother the same day (yesterday) as Valentine’s Day was no longer available. Now just to give you some context on my state of mind — this is my family’s first Valentine’s Day w/​o my father, and my siblings and I wanted to surprise her w/​an arrangement, flowers, etc. I figured, they’ve been great in the past — this will be great too. The exact opposite actually. My order was received by the store, but was never delivered as stated. I figured that they were busy and the arrangement would be delivered today. NOPE. I’d been calling the store since the order was placed with no luck. When I finally got someone from the store on the phone (after at least 20 attempts), she (Veronica) was completely useless. I got passed around to different people until one of them finally told me that my billing address did not match what was on file but that the zip code did. Excuse me? That is my address and zip code, just to be sure I logged into my account and saw the same thing I’d filled out. Then she had the audacity to tell me that she «likely» attempted to call me — but that she didn’t leave a voicemail (convenient). She also said she «likely» emailed me — but that it might not have gone through b/​c it «could» have been during a time when the system was busy. When I asked her when she supposedly did all of this — she said she did it either yesterday (the day I ordered) or the day before (when I hadn’t even placed my order). Unbelievable. I could’ve even accepted the card issues, but please don’t feed me lies about fake attempts to contact me. She could barely keep her composure during her lies as she sounded like she was out of breath from laughing. I’d heard her voice giggling in the background as I was talking to the first rep that answered. When I asked about resubmitting the order, she said she could only void it. WTF. You’ve got a real sh*t show over there.
Come to find out she lied about my card now too! She said her system wouldn’t let it go through bc the info didn’t match. Well — it just cleared with my bank (no longer pending). Fire that idiot!

Disappointing. I’ve got one a couple of times a couple years ago and the service has gone way downhill. My husband intended to surprise me the day before Valentine’s Day (today) since he will be travelling out of town for awhile. They delivered while I was in a meeting and I called them back instantly but no one picked up. When I finally got through to ask for redelivering, but they said no. I have to go pick it up? Seriously? Well not only is the surprise ruined but so is my Valentine’s Day. Thanks for nothing and the inflexibility. I know it’s Valentine’s Day and you’re busy but this is some crappy service. Beware. If you plan on gifting, please pick it up yourself and save the charges and headache for nothing. Go there again? No thank you.

I ordered an arrangement for my nephews birthday and the fruit was not ripe at all. The arrangement was beautiful but the fruit was not. I called to see if they could deliver one with sweet fresh fruit, which they did, but only with strawberrys. Who in their right mind would spend $ 80 for just strawberrys? Not me. I called and Isaac was very nice and understanding, but I did not get what I paid for. I would have given them no * if that was an option. No a happy camper.