CeX

love this place better selection than the ones in san francisco i gem in the east bay

The worst customer service ever! Reported them to Better Business Bureau. Refusing to honor their one year warranty on $ 400 cell phone purchase. Do not go to this store. Went to store x2. Emailed their customer support x4. Only received one email back saying they would investigate. Been without a phone for a week. Horrible!

This is an interesting store, very similar to a store called «Book Off» in the So Cal area which buys back not only DVD’s, Games, Books, Toys, Electronics, but actual equipment like systems, computers, phones, etc.
I’m not sure what their buy back and trade policies or prices offered are in terms of if an item retails at their store for $ 100 what % of that they’d give or if they carry too much in stock if they refuse certain items that are either overstocked or slow moving (like VHS tapes and a Sony PS2, Atari 2600, etc.).
I’d def’ stop by to shop here to check out their prices if you’re looking to buy, it’s located near all of the retail shops including peers like Rasputin’s, Game Stop and Amoeba.
If you’re looking to sell, I’d probably call first so you don’t lug your stuff down premature to an offer or even rejection.
Parking is tough in the area, near the Bears (UCB) campus, but not impossible, and it’s walking distance from public transit and the main retail areas to shop and eat around.

Terrible customer service.
I went to buy a game console. First he says «oh, it’s in a box» as though that means something. He tells me that I get everything in the box. There was a memory card in the box. Oops, no, don’t get that. Then he peruses the box specs. It says 2 controllers. Oops, only get one. Then they send me home without the connecting cable. When I had issues the next day, they were of NO help, and kept leaving me to deal with other customers. In general, they acted like elitist hipster jerks working at the Genius store.
Especially the manager, who kept posing for pics from a photographer.
I’ve had reasonable, but never good service here. I’ve been kinda satisfied in the past, I hope today was not typical.

Why did I buy a used product from a store that is impossible to contact without physically going in? BIG MISTAKE! They «check and text» all the products that they buy from other customers, but still every product I bought from them has broken within the last three months or less. I can’t call them to let them know so I have to take time out of my day to physically go in there. By the time three months pass the item I purchased has decreased in value so much that my store credit is practically worthless.

Every time I come here, I lose hours from my life… and it’s not because this place is awesome. Everything takes forever, from dropping off items for assessment, which can take days, to getting a price check on an item, which they say should take 5 – 10 minutes, and has taken up to an hour. Every sales rep I have encountered doesn’t seem fazed. No apology. They can’t ever find your items, or they have to log it manually into the system, and I swear it’s like they just learned how to type. No desire to help the customer. It’s like the Soviet Union in here. If anyone can recommend a place that works more efficiently, please share! If there isn’t one, please someone make that place happen. Because this place is pure rubbish.

Oscar and Brady have been holding it down here at the store all by themselves all day. Even with a super long line with customers bringing in 100+ PS2 games, they have been hustling through the day with out a lunch break. They have been really great assisting everyone as fast as possible while multitasking 3 to 4 different items. Even with slow computers and difficult items they have been really helpful and very awesome with dealing with each situation to the best of their abilities. These guys are awesome, give them more money or hire more people.

The staffs here were very friendly and helpful. Very knowledgeable and tries to help you get the best deal. There’s also warranty so you won’t end up with broken electronics.

this place is extremely unorganized and the staff is poorly trained to do their job. Also, the price for selling phones is based on personal judgement and the standard fluctuates from time to time. This is my first time to sell my iphone at the store and I feel like I am being scrutinized through all the way. And the black lady who assisted was giving me attitude and being extremely rude and unprofessional. She does not know the difference between iphone 5 and iphone 5s (seriously?) and she keeps asking questions to her supervisor (for example, is this unlocked? what grade is this?) and when I told her to ask those questions later because she is wasting my time, she snapped at me… what kind of customer service is this? UNBELIEVABLE… the only nice person is the technician who works in the back, he is very knowledgeable with the product and the testing and has a nice personality.

I have done business with CeX on a few occasions in the last year or so. I was at CeX yesterday wanting to trade in three games and two movies. I stood in line for a minute while the staff worked with the customers there before me.
I decided to go over to the movie section to check out the selection.
In a clear and loud voice the young woman behind the counter calls out, «Are you buying those?», referring to the discs in my hand.
«These are mine!?» I replied. I look back and two other employees are looking. «Did you think that I was attempting to walk out with your merchandise?»
«No! I just didn’t want you to think I was ignoring you», she says.
I looked to her left and caught her white male co-​worker/​subordinate, whatever, giving her a little smirk. Fyi. The young lady is also white.
«Excuse me. What is your name?»
She looked at me with question marks for eyes and says, «I didn’t think that you were stealing anything. There isn’t anything in those cases on display». I looked back at the counter and sitting on it were video games that were just sold and about to be put away.
«What’s your name», I asked a second time.
«Dreama», she said.
«Dreamer?» I asked for clarification.
«DreamA!» she corrects.
With not just a little worry in her voice, she says, «Sir. I didn’t think that you were trying to steal».
I thought to myself, «Sir?»
Now, I have been in this place on SEVERAL occasions. I remember saying hello to staff upon arriving at Cex not too looking ago, addressing each individually. «Dreama» was ice cold. Wouldn’t even acknowledge my presence in the store on ANY of my past visits and now it’s, «Sir».
I noticed a huge Samoan or Tongan man standing at the counter. He looked over at me with an amused smile on his face. Probably the owner. I can TOTALLY imagine the place being owned by a slimeball life this.
I actually brought Unilocal up on my phone while in the store yesterday as I asked for her name, but I truly wanted to reserve my response/​reaction/​judgement until I had given it some thought.
Especially if I’m posting online. I DO NOT want rashly label ANYONE a racist when they aren’t. So I waited. And considered everything.
I am sure that Dreama profiled me in that store. Her coworkers/​subordinates (all but one. A dark haired polite gentleman)
confirmed it with their snide looks at me and «in the know» glances at each other.
Another thing, CeX. You sell phones, tablets and other used electronic devices for the what they cost brand new. And these are used, often defective devices.
I saw a nexus tablet, current model, for $ 230.00. A little advice. Buy it new! No difference in price between Cex and Best Buy. But, instead of getting stick with a phone or tablet that COULD brick up on you, glitch out because you don’t know how it’s LAST two owners treated it, go to Best Buy, spend just as much, even less during sales, and hands a warranty. At least a decent return policy.
I refuse to be profiled and then sold junk.

What an amazing experience Oscar and Florice gave me and my boyfriend the best customer service I had all YEAR!
Don’t go to Gamestop this place is my number one choice from here on out you won’t be disappointed. I came in to sell my xbox 360 slim 4GB w/​memory card, 2k15 and controller thinking I would only get 20 – 25 dollars for it but I was wrong they gave it to me for 4−5x the amount I was expecting I’m one happy camper this won’t be my last time coming into this store.
It has a great selection of games, DVDs, phones, Chargers, iPads, tablets, etc. and like I said the customer service was great! I love the feel and environment of this store!

I’ve never seen a third-​party resale place more dedicated to not buying stolen goods, or to making sure everything works before they buy it. They held my PS2 for a week while I replaced the connection cable that connects it to a television (the one that came with my set was wobbly due to a chip in the plastic where it plugged into the system), and I’ve seen them turn down a pair of pristine Beats with the original box just because the security barcodes didn’t match between the sticker on the inside of the battery cover and the sticker behind the padding of the headphones. They make you prove that any electronics that should be registered to you actually are (from your phone to you e-​reader) before they’ll evaluate them. This is the only place I trust for used electronics besides registered resellers.
Sure, if you’re selling, you could get better prices on Craigslist or eBay; the store is like a pawn shop in that it has to make money somehow, so you might not get the full-​worth offer. If that bothers you, don’t sell those items to them. As somebody who finds selling online a hassle, it’s often better than nothing, and their store-​credit offers are higher than their cash. Come to think of it, I’ve never actually sold them something for cash; I come here for the store credit because I know I’ll always find something I want to buy here if I check regularly.
(Make sure to double-​check that the DVD they pull to go with the case you bring up is actually the right DVD, though, and have them double-​check any DVDs/​CDs for scratches before buying, just in case. Sometimes stuff slips through the cracks.)

tl;dr? This place is AMAZING. I got great quotes on basic phones that are a couple years old, the games they sell are priced right into my Broke College Student budget, and the staff here are down to earth, patient, and nice.
The atmosphere was calm, the employees are all willing to help and they have an assortment, and everything in there is such a reasonable price!
Every person that assisted me was very patient; that’s a major plus because my mother speaks really broken English and I translate for her. DX Even through the little bits of confusion everything turned out wonderfully. I also didn’t expect the phones we were selling to be bought for so much. o3o The games (Kirby Epic Yarn and Pac-​Man Party) My little we have bought so far have been great; they work just fine and there weren’t any scratches on the disks or anything. I’m a stickler about that because I like collecting games.
[Edit: So I’ve been here several times already and it’s even better now. Past the handsome males and pretty females — no I’m serious, they’re all really easy on the eyes — I «re-​met» a friend I haven’t seen since Sophomore year of high school. –Insert Hearts Here– (I feel old Q~Q)]
So to all the staff members that helped me: Thank you very much Ferissa (My mom was really happy with her time there thanks! Oh, and she got, Oskar (I can’t get over how your name is spelled I love it), Nathan (You were really great to talk to), Cole (Thanks for being so patient with my mother and me DX), and Jose (How did you almost forget me? Don’t worry, I still love you).
I love you guys, thanks for all the help!
This place is awesome and you should drop by to check it out.

Don’t go into this store unless you know technology really well because if you don’t, the people who work there will prey on you like Hyenas. Students Beware!

I am unhappy with the trade-​in price? Are you kidding me? That’s an understatement. $ 4.60 for EIGHT BRAND NEW DVDs is a rip-​off.
Your response still does not address the issue that my DVDs were slit open from it’s shrinkwrap BEFORE I was even given a quote and BEFORE I agreed to sell it. That is the problem. Once the shrinkwrap is cut open or removed, the item is no longer considered new. Which means I can’t sell it somewhere else now. Which means that I am forced to take your low-​ball offers for 20c and 30c for a BRAND NEW DVD. Had I been given a quote for ALL the DVDs first, I would NOT have traded any in.

I was selling my iPhone 4. They gave me a great price for it. I did not expect it since it’s an older iPhone model. Glad I brought it there.

Worse service everrrrr!!! I went in to trade my iPhone 5 32G after buying a new iPhone 6… this place was recommended because they are suppose to offer good prices! That was not the case at all!!! my phone was given a C rating which is the lowest possible rating for no reason by the «supervisor on shift» which would have only paid me $ 123 dollars for my phone… which is the most outlandish price I could have ever fathomed. To be fair they do have a lot of great stuff in there but because the customer service was so terrible I can not possibly recommend this place to anyone nor give them my business. Hopefully the owner reads this and realizes that there is business literally walking out the door because of the people you put in charge! I normally don’t leave reviews but I had to share my experience and hopefully save an unsuspecting customer the hassle and headache of going here.

Very chill place. I like the way the store is set up.
Just wish they had more of a selection on Nintendo video games like Wii or Wii u.
I went in and got COD Black Ops II. It was cheaper than buying it at gamestop so I was happy.
Game works great as well!
Will definitely be back to pick up some used Wii accessories.

wow, just wow. this is a terrible experience. do not bring your electronics here. i brought in a perfectly good working iphone 4 only to have the staff brick the phone, claim that is was jailbroken (got it directly from AT&T) and then refuse to fix the problem. if you like being yelled at by really large men, come here and take your abuse. this place is a scam and a rip off. next step better business bureau.
i wouldn’t go in here if berkeley was on fire and this was the only place that had water.

Had some issues with my phone so I went into CeX today. The staff was very knowledgeable and helped explain some of the options available. I appreciate it when people go out of there to personally listen and explain options. It makes a big difference toward making a choice and leaving happy about it.
And big props to Tacoma and the girl that helped me out. An issue came up after my purchase that they handled like ballerz!
I’d come back here again. 5 stars