Simply Mac

I want to support this business… I’ve tried on multiple occasions. Yet, at the end of the day, they consistently lack customer service. I tried to give them the «geeky kid who lacks interpersonal skills» benefit of the doubt. But even with that, they still have horrendously bad service.
So, I am forced to get my many Apple products from big chain stores and online. Which is sad, because they have products that sell themselves and a remarkably good location. A guy has to try pretty hard to screw up the selling and servicing of Apple products in the Old Mill District. I suppose they are exceedingly successful at being unsuccessful.

Knowledgeable friendly helpful I am a Simply Mac Fan Thank You

Chris in service was so awesome. Very patient and competent. Had to go back but he took his time to fix our apple products. We will definitely go back and work with him. A note he is very polite. Everyone welcomed us and asked if they could help us very quickly. Thank you!

Brought my iPhone in with water damage and walked out within the hour with a working iPhone. Caitlin and Chris were friendly, knowledgable, and gave me excellent service. Would definitely go back again.

I came in to get help for my iPhone 6 that kept turning off randomly. Long story short, they found out I had a swollen battery and needed a new phone. I can’t help but give 5 Stars because of the amazing service I was given at this store. My word these people went above and beyond; staying past hours to get me my phone before I went on a missions trip the next day! At the beginning of the interaction I felt like communication could have been a little more clear but in the end these people were outstanding, kind, determined and hardworking and I am so, so appreciative. I wish these ratings were with hearts instead of stars because I love the hard work they put into it that much. Thank you team!

My husband needed a new iPhone cover and found one. Ben, who assisted us was awesome! I also found an R2D2 charger for my granddaughter. It was a very pleasant experience.

This was not our first time at Simply Mac. We have purchased a few peripheral devices from them and had a service need they filled. The service was fast, reasonably priced and certified for Apple products — which is very important if you ever need to send your computer back to Apple.
But what prompted me to write them a FIVE STAR review was about our customer service this evening. Tonight at 7:59 (they close at 8:00) we literally came running up to the doors with panic in our eyes. We knew it was close to closing time and may be met with someone who was at the end of their day and ready to just say «no».
Patrick met us at the door and listened very attentively to the problem we were having, but more so, the incredible level of time sensitivity. My 15 year old had nearly finished a long essay and had dropped his lap-​top, rendering in useless. The paper was due at 7:45 the next morning.
The screen was cracked, the computer wouldn’t work with an external monitor… we were stuck.
With calm confidence he heard the problem and attempted three different scenarios to solve our crisis. A light-​bulb went off over his head and he had a solution. Calmly he solved it and was genuinely happy to know he made a difference in a High Schoolers life.
Thank you Patrick — you are a hero!

Purchased a renewed iPad for my kid from Simply Mac. Gen1 for $ 229.00. Never opened box as my son told me the processor was too slow and asked me to exchange for newer version. Solid team at SimplyMac offered me $ 80 toward new purchase. should change their name to Simplyaunacceptable.

My salesman was above average, but the service was below average. I purchased a used Macbook Pro. When I got home I quickly realized I actually wanted the Macbook air, and would prefer to buy new. I returned the product within 2 hours of purchase and was told I could not return it! After some verbal exchange, the manager on duty said he would call the GM at home to see what «they could do.» They came back with I could only purchase used, and could not find the statement that I signed that stated that ridiculous rule. After some deliberation they found the text on the back of my receipt. They «bent over backwards» for my wife and I and offered us a used Macbook Air from another store. I was forced to purchase this used product that had a slower processor speed and was used. We got the product and thankfully it was in good condition. But, it did not have all the applications that a new Mac would typically come with; so we were forced to spend more money on those apps. Ultimately I could have just purchased a new one for close to what buying the apps and the used product cost. I repeadidly told the employees, «I don’t mind paying more at Simply Mac than I would have at Best Buy, but I would expect a higher level of service. We did get a sales person who stuck with us longer than expected, but all other facets fell through. I spoke with the GM over the phone and he listened and genuinely seemed to understand. I’m left with thinking top management needs an overhall.

When Simply Mac first opened, it was a terrible, snobby, almost «don’t care if we help you or not store». I got to the point of not really wanting to go there, and I was a PC user. Recently, I decided to take the plunge and went back to the store and was pleasantly surprised at the total change of how you were treated as a customer and person. After doing much research, I finally decided to buy a Mac Pro 13 inch retina unit. I called the store and spoke with a salesperson named Ben. Ben took the time to walk me through choices, discuss options, and understand what it was that I wanted to do with the Mac. That afternoon, I went to the store, met Ben (who was both nice and knowledgeable) and finalized the selection and purchase. I am happy to say that I would definitely return there to seek help, advice, and future products based on how I was treated and the actions of the sales person and other staff. Thanks Ben, for your help.

Poor service. The sales rep didnt have a clue what was going on… I think it is funny that people think this is an Apple Store… good marketing on their part. Plus their service fees are too high you can go down the road to a better service provider for cheaper…

Excellent all the way around. Smart, helpful, friendly people. Assisted with a warranty exchange & made it completely painless.

I am a savvy computer user and technology lover. I caused a serious USB short circuit in my MacBook Pro. I was pretty sure that if the battery was pulled and reinstalled the issue could be resolved. But I was also worried that I had damaged the logic board with this short circuit. However, not wanting to open the back of this computer, I went to Simply Mac presuming I would need to leave it for repair. Not so. Dan helped me immediately. Opened the back up, pulled the battery, reinstalled and success! He did not charge me anything for this. I was really impressed with the customer service I got. I have had another computer in for repair at Simply Mac, and it was the same story of good customer service. I highly recommend them for Apple products.

Just had a great helping hand for iPhone use at the new MAC store in the Old Mill! Austin communicated clearly and had a great friendly attitude… Dan was also very helpful.

I am so incredibly happy this store is here in Bend. Previously, Bend residents only had Connecting Point, who seriously, seriously SUCK.
Anyway, I went in there with a simple problem that there is no way I could have figured out how to solve by myself. I had to wait a few minutes, but I was acknowledged with a smile when I came in and told that he would help me as soon as he could. He then finished helping the customers he was with, without rushing them, even though he knew I was waiting. Worth noting, is that he found the best price for what they wanted, and it wasn’t even at the Simply Mac store. As the other customers headed off to Best Buy to buy their laptop at a cheaper price, he asked them to please come back to Simply Mac so that he could help them set up the laptop appropriately. That is great customer service.
Then I was helped quickly and efficiently. The employee did not make me feel stupid, or like I was an inconvenience to him. He helped with a smile on his face, and even showed me how to fix this problem myself should it ever occur again in the future.
I highly recommend this store. I was able to leave with my iPhone working the way I needed it too, and very happy. I wasn’t even charged a penny.
Also, I would like to say that it is a small store that is very busy sometimes. Each and every employee wants to give the best service they can, which sometimes means spending some quality time with a customer. Yes, you might have to wait. These reviews saying they had to wait 15 minutes… who cares?! That’s the price you pay for excellent, FREE customer service. It’s not a cell phone store people. If you want someone to spend time helping you, and not rush you, that means that the person after you is going to be waiting 15 minutes also, while you are being helped. I would rather wait 15 minutes for quality service any day than be rushed through and treated like I don’t matter. My two cents.
Also, the employee who helped me, his name was Austen. Excellent. I noticed that someone else mentioned him by name, so I thought I would too.
Bottom line: Great customer service. Go here for Apple products.

Great store, great location, and friendly staff. Went in to the store to see what’s new with apple. They were really busy which is great because it means they’ll be around a long time because Apple is in demand in this area. Even though everyone was tied up I kept getting greeted by someone letting me know they’ll be right with me as soon as possible which was great and really courteous. Pricing was the same as apple which is good because I know what to expect.

I took my 13inch MacBook Pro in to have my internal hard drive upgraded from a 500GB to 1TB. I also had them upgrade my RAM from 4GB to 8GB. I got my computer back within 24 hours, and it is running Parallels super incredible now! I can actually get my work done.
The service technician Paul is super knowledgeable and works quickly and efficiently.
I will definitely bring my computer back in to Simply Mac for service if I need to again! I will also be buying all of my Apple Products from them as well, since its waaaaay more fun to buy products in store then to have to wait 2 weeks for a computer.
Thank you SIMPLY MAC! WELCOME TO BEND YOU ROCK!!!

I love this place it’s clean it’s in a beautiful location the sales people are well-​trained and friendly they have great prices on Apple products that are far better than anybody else in the area. I’m somewhat of a computer geek and I love Apple so I’m very excited to welcome simply Mac to Bend Oregon!