Hutch’s Rack-N-Roll

Nicest guys! Very helpful. I can’t remember the mans name, he was working last Saturday. Just so kind and helpful. Ended up not having what I needed and offered to order it for me

These guys are knowledgeable, honest, and clever. Jim and Truman set us up with a cargo box. No need to go elsewhere!

On a recent trip to beautiful Bend, it was decided that kayaking was an absolute must. Having an SUV with a roof rack we proceeded gayly with our plans, reserving kayaks, planning which lake to go to, even paying for them ahead of time. Ah-​oh! We go to pick up our kayaks and realize: no cross bars! Palm to forehead! Duh!
What do we do? Call Rack-​and-​Roll on the recommendation of your boat rental friends. No problem they say! We have what you need! We can take care of you the second you get here! Off we go.
Upon arriving we got a solid greeting and quick service. Since they knew we were coming I had the bars picked out and the car in the garage having them installed before my husband had the chance to check in. We payed and bam, they were done! One of the easiest, if not THE easiest processes I have ever been privy to when a vehicle is involved. They quickly went over out locks, shook my hand and sent us on our way. What was a silly and ridiculous oversight that could have derailed our entire day was quickly and professionally handled in less than a half hour by these guys. Excellent work!

I am an idiot. Thankfully, Hutch’s Rack-​N-​Roll managed to mitigate my idiocy and saved my weekend getaway to Bend.
So, I have a new car. My first SUV. And I’m new to the NW and doing any sort of activities that requires strapping gear to your car. I roll up to my kayak rental shop, only to learn that those bars atop my ride? They’re hardly sufficient for strapping boats to my roof and driving through the mountains. Whoops.
Thankfully, I called Hutch’s and not only do they have exactly what I need, but they’d be happy to install them right away. I was in their shop within 15 minutes, and back out in another 20, with awesome new roof racks installed. I lost less than an hour of my vacation fun times, and nobody made me feel like the city-​slicker dummy that I so clearly am.
Good people running a good business. If I decide that I need more gear-​specific racks attached to the car, I very well might wait until my next trip to Bend so that these guys can install it. They deserve my business, and probably yours as well.

Above expectations for service, selection, and quality. The staff goes out of their way to make sure that you get the equipment that you need for your vehicle at the right price. Will be back whenever we need to rack-​n-​roll!

Received excellent customer service and we didn’t even buy anything there. The guy even spent time helping us adjust our current rack so we could get our bike home. He seems very knowledgeable too so we can drive home with our new shiny bikes on our roof with confidence.