Enterprise Rent-A-Car

Peter is the best! I have used this location many times over the past year for business, family and friends needing car and getting rentals while mine is in the shop. Peter goes above and beyond, love this location– cars are clean, service is always A+
Thank you Enterprise and Big Thanks to Peter for doing such a perfect job!

I was in an auto accident two months ago and when my Jeep was in the shop, the insurance company rented me a car through Enterprise. Within minutes of getting off the phone with my insurance adjuster, Enterprise called me to set everything up with the rental. The guy on the phone was so funny and personable! I wish I had gotten his name because he was spectacular! When I arrived, they had a beautiful 2016 Chevy Equinox ready for me. What a car! The two gentlemen that assisted me were also so personable and were wonderful! When I returned the vehicle about 10 days later, it was crazy busy in there but the staff was doing an incredible job taking care of everyone. I will definitely use them in the future.

I needed to rent another car so I called Enterprise and once again was so happy. I called and asked to talk to Katherine but the guy that answered stated she transferred. I was so bummed but as I started to talk to Alex, he was so helpful and patient I decided to go ahead. I kept changing my mind and he was totally great with suggesting the best way to go. I knew that when I went to get the car. He would have things in order. I went in Thursday and it was his day off, but Michael and Peter were there and were so nice and efficient I was happy once again. These 3 are absolutely great with their professionalism and the way they accommodated everything I needed. In the past I have rented many cars with other firms, but I can tell you, Enterprise employees, especially these 3, make the transaction smooth as can be. I highly recommend this Bend office and can definitely say you will not be disappointed.

Normally I’m a fan of Bend Enterprise and would have given 4 – 5 stars easily, I haven’t had any problems in the past, however this year there were big issues. I reserved an SUV 4 months before my arrival through Costco travel as I always do. When I arrived I was told they didn’t have any SUV’s available and that I could use a Altima then bring it back the next day to pick up the SUV. I asked why there wasn’t one when I had a confirmed reservation for one, they couldn’t give me any answer on that at all. So I took the Altima, brought it back the next day only to get a basic, low end, Subaru Forester SUV, I asked about an upgrade because they didn’t fulfill the reservation and got lots of mumbling and an excuse that didn’t make any sense. So I took it since I had places to be. When I returned it, to check the vehicle back in took approximately 45 minutes since the staff were busy, confused and overwhelmed. Normally the office there is fantastic, but this must have been one of those days (it was a couple of days after the full blood moon and lunar eclipse). It would have been nice to have received a discount or something for my trouble, it just seemed like this trip they didn’t care about the customer who was renting for 18 days. Especially since the year before they gave me a free upgrade to a full size SUV without even asking. Hopefully they can solve the issues, and actually honor the reservations customers make.

The staff here at this Enterprise branch went well above and beyond to get me taken care of and into a car for a long trip out of state. They could have sent me out the door but they took the extra time to work out the issues and get me going. I will continue to rent from Enterprise and encourage everyone else to do so!

I’ve used the Bend Enterprise several times over the past couple of years, mostly for business travel. I have always found them to be courteous and helpful, and when I’ve had a problem, they’ve addressed them.
Probably the most common I’ve had are vehicles that weren’t particularly cleaned well or fully gassed up, but I’ve had this issue with lots of rental companies. But unlike other places, Bend Enterprise makes things right every time.
I’ve worked with Marshall quite a few times now, and he’s awesome. Always cheerful, happy, and professional. More than any other employee, he really stands out.
Recently after an accident left me without a vehicle, I rented a couple of vehicles over nearly a month’s time. Bend Enterprise was awesome from picking me up to helping me drop the vehicle off elsewhere when I acquired a new vehicle.

I’ve been renting from Enterprise pretty regularly for the past 5 years. Relatively new to Bend and the Bend Enterprise… so far, so good. The staff has been friendly & professional. The reason I choose Enterprise is because they’ll pick me up — and they’re always on-​time. The vehicles I’ve rented have been clean & in good condition.
I don’t think the Enterprise Plus program is particularly rewarding. And each summer when Enterprise raises it’s prices… hate that… not even Enterprise Plus members are safe from the Summer price-​gouging. It’s like that everywhere though. :(

Excellent service! I have to rent a car once in a while for a few days to use in town. This time the car I reserved hasn’t been returned by the time of pick up, since i was in a hurry to get to a meeting on time, the team from Enterprise handed me the key to BTW free upgrade!!! Thank you for the great service!

had a very good rental experience with them. The customer service was great and they worked very well with my insurance company. They made the process easy and uncomplicated.

Service is always excellent… But But Enterprise has raised their Rates substantially !!
We rent on LT basis 4 months and rates are up 50% from 2013 !!! Only problem is they are still lowest in town. Ouch !

I’ve used the Bend Enterprise Rent-​A-​Car many times, always with great service. I’m a repeat customer and the ONLY reason I have occasionally rented elsewhere is when they decided to drop their weekend rates and I could find a better deal elsewhere. This is more of a corporate issue than the sales staff, so I couldn’t really fault them for it. Other than this happening 1 or 2 times, I’m a very happy and loyal customer!

I don’t understand a place where 2 employees are in the office and only 1 is working. We went in to try to add more drivers on the car and in the midst of him ALREADY helping us he asks if he can help the people behind us. Why?

Our car was in the shop and I needed a rental car for the week to get to work. I called in multiple times and was quoted a price of $ 170 for the week. When I went to pick up the vehicle they let me know they had another car in that would be $ 15 less a day. Of course I went with that because we already could barely afford to be getting a rental car. As I was giving them my information and they were calling to verify my insurance I overheard them say I only had liability… Now this was a mess up with my insurance agency not them but they told me if I wanted full coverage on the car I would have to pay $ 22 more a day, now seeing as they had JUST told me I was saving $ 15 a day by switching the cars I agreed since that would only be $ 49 more on the $ 170 I was quoted… I rented the car and returned it on time. The next day after I returned it they charged my debit card $ 300 I called in and they told me I still had a $ 30 balance do. The kid on the phone had no customer service skills what so ever and when I was trying to explain the situation he kept arguing and was very rude. I decided to just go in and speak with someone in person at that point. Of course the manager was at lunch and the kid I spoke with on the phone was the assistant manager so that’s who I had to deal with, I was literally in tears I was being charged double than what they had quoted me! after going back and fourth they finally took my bill down to $ 280 which is still $ 60 more than I had been told! I have called back multiple times to speak with the manager and of course I am getting no returned phone calls. This place is a joke. They are sneaky and just out for your money. I will NEVER do business with them again!

This place has nicer vehicles than other businesses in Bend and aconvenient pick up service but the rental sales people are terrible.
I made a reservation for an economy car and I called an hour before my pickup time to confirm that they had an economy car, which they did. When I got there the same customer service representative told me that I had to go with a much larger vehicle. Even though I told them that I specifically wanted an economy car beforehand. I would have expected any competent person to call to inform me of the change before I showed up for the vehicle, especially since there were four sales people there and no other customers at the time. Much better service at hertz and budget.

Our car broke down so we had to rent one to get back home. They gave us a PT Cruiser — an interesting car to drive (and first time I had driven this model). They also allowed us to drop the car off at the Medford office at no extra charge — normally it would have been quite expensive. Normally they would not have, but they had a surplus of vehicles.
Rental cost per day was more than at the Budget Car and Truck Rental [
, but the insurance was less here. The staff was friendly and helpful. The pre-​rental phase was more convoluted and time-​consuming than at the Budget place.
They’ll pick you up if you’re somewhere within Bend and want to go to their office to rent a vehicle.