Best Cleaners

Beware of having men’s dress shirts cleaned here.
I took 4 of my husband’s dress shirt and 2 pairs of pants in to be cleaned. Two of the dress shirts came back with a last name (not mine) written in permanent black marker on the inside of the shirt tail.
I went back immediately to report the damage. The sales associate was polite but refused to take any responsibility. She did say that some people like having their name written on the inside of the shirt but that’s as far as she went. I was told to come back at the end of the day when the manager would be present.
At no point did the manager speak to me in a reasonable tone of voice or take my complaint seriously. In fact she starts to yell at me when I stood my ground. She refused to take responsibility even though the shirts are sent off site to be cleaned. I asked to be reimbursed for the damage to the shirts and she offered me $ 20 (which was the total cost of my dry cleaning bill.)
Her rage progressed to the point where she called the police on me. They did their best to mediate the situation and again asked if the damage could have possibly happened without her knowledge since the shirts were sent off site. She vehemently denied it and I could see they were a little off put by her yelling and refusal to let me speak. It was hard but I was adamant on not raising my voice or getting overly emotional during this whole exchange.
The bottom line is that if I wanted more the $ 20 in damages I would have to file a suit with small claims court. Just trying to save someone else future aggravation.

Convenient, quick, and accurate service. I have had many items altered here, pants, skirts, jackets, and the work is excellent. They are honest and will tell you if an item is not worth fixing.

Decent job, decent prices. Pretty basic.
They do most of their work off site. They work efficiently, and the prices are pretty decent. Parking can be a bit of an issue since the Watertown Bank security guard does not allow for parking in the best spot next to the place.
Finally, they don’t complain when you don’t pick up your stuff after 3 weeks.