XFINITY Store

[wait time]
There were many people there when we came in, and we had to wait in line to check in. However, we’ve only waited for like 10 – 15 min or so.
[service]
The guy we’ve talked to was really helpful and chatty. He jogged the pricing down for us, but I couldn’t really read his handwriting lol. Then he joked about the fact that he can’t write well but he can draw and he showed us his tattoo that he did on his arms. Lol can’t believe it cuz they are quite neat! Anyways while he went back to get some cable for us for free, he talked to his boss and got us a price that’s $ 10 lower than the usual amount! He’s so awesome! I feel like this world is like so heavy on connection, even Comcast is like that too. even though we just had a really nice conversation with the guy! Sadly I never got to know his name, but he’s bald (so sorry but it’s hard to forget XD).
Anyways, the conclusion is that you should go in the store in person and enjoy your conversation with the rep there. Who knows what you can get from it, right?

This is why I hate Comcast, let me count the ways:
1) you are on hold for 60 minutes to just do anything with customer service or reach a human being
2) their technology and set top boxes are behind the times. DirectTV has wireless streaming! Get rid of the coaxial cables!
3) you are charged insane leasing fees on HD/​DVR set tops to just get streaming to all the rooms or get international premium channels to all rooms
4) they send you to these gawd awful customer service centers that make you wait in line. DirectTV simply does it over mail.
5) the slow speed at which these service centers staff members work
The only star is for the layout, you can watch your name on a screen and the check in process is done via a tablet — BUT it’s one tablet!
You can see we are freezing outside can’t you!!! You little sh^t-heads. At least open the door 5 minutes early.
I am just glad I am switching to DirectTV/​CenturyLink.

Beware of parking at this location. I stopped in this morning to ask a question. I received prompt, efficient service but went I returned to my car I found a $ 40 ticket stating the I had «walked off the lot». Since I did no such thing, I will probably be able to get the fine voided. But this kind of aggressive parking enforcement has crossed the line into customer harassment. The experience makes me hesitant about returning to this Comcast store.

There was no one there that could help me as my problem was too bad (holes left in my wall by installer). The manager was going to be in by 10:30am the following day and my call would be made ASAP. It’s now 3 hours past that, and the manager won’t answer his phone and has no called me.

Customer service sent me here to pick up a battery for my modem. After driving over an hour in heavy traffic and waiting in line, I was told they didn’t have batteries and I would need to order one online. The staff person could not have been less interested in helping me. He also told he had no idea what store I could buy a battery. If he worked for me, I would have shown him the door.
How can I buy a battery online with no Internet access?
There have to be better options than this.

Among the worst customer service I’ve had, period. If you have ANY other option, go with it. Carrier pigeons are more intelligent and useful than Comcast.
In the mean time, if you MUST go with Comcast, remember to have your 2.3 million digit account number tattooed on your body. You can’t do anything without it. Also, make sure you memorize EVERY PAYMENT amount EXACTLY. Without that 2.3 million digit number AND the exact amount of your last payment, they can’t take your money, can’t increase your bandwidth, and will give you the corporate version of «piss off.»
We have two business accounts, and thus have (allegedly) BETTER service. If you aren’t a business, I’d seriously recommend going back to hand written letters. Far, far more reliable and worthwhile.

20 people waiting to be helped and two employees wandering around with energy drinks in their hands doing nothing. How about you drink that stuff and get a move on helping people.
Comcast makes hundreds of millions of dollars in profit. Hiring an extra 2 – 3 employees won’t break you. Jesus, if they didn’t have a monopoly on everything Internet related around here, I’d go anywhere else.
Place was clean at least.

This store is clean, room for waiting. I should know, I’ve have been here twice in the last two days because I did not receive all the necessary equipment the first day. You are sure to get rude and rushed service for an overpriced product, but that sums up comcast/​xfinity anyways.

I showed up within the last hour of the business being open. Still, Angie was personable, resourceful, kind, and polite. She made the process of picking up equipment a positive experience.

I walked into this Comcast store after 2 weeks of fiasco with trying to get century link service. I walked out 30 minutes later with everything I needed to get set up that night! All the employees were great, personable, helpful, fun to do business with. After immense frustration from the other guys, I walked out a happy camper! Definitely see my new BFF Shaun for your cable/​Internet/​home phone hookup!

Extremely bad customer service. Horrible attitude.
I was there to exchange a malfunctioning cable box (isn’t that bad enough?). They put you in a que, in which you are supposed to respond to your name (very noisy in there) oh, 30 to 40 minutes later, or, constantly stare at their monitor.
When they skipped my name. I complained. A staff, chubby Asian kid, says, «I called your name 3 times, and you were not paying attention.» That, I felt, was a rude comment. I replied with «that is bullshit.» Then he got in my face with «shut your mouth!» Really?
Called his manager that day (Aug 3). Never receive a call or return on my email.
I reached the corporate office on Aug 24, and the Factoria manager, Jacob Reyes, finally calls. Says his phone has been malfunctioning (wow, corporate sure got through) and says he responded to my email. (Hm, they provide my email service?). Have never see his so called response.
In the mean time, Comcast bills me for a DVR service which I do not have. When I call billing to have them correct it, not only the DVR is removed but also my HD signal. So, no T V for 4 days. In home service comes (with bad attitude). Corrects it, but says phone tech services should have corrected it, which I did try.
Whole series of bad service and worse attitude. They promised some credit, but have not seen it on the bill. (they have not been able to correct my problem with being able to access my billing account — in a year!)
Just a big sigh. They are a monopoly. I have little alternative for an another service.

I’ve been here twice to pick up new boxes in the last few years and the service has been great. If you come here ewrly in the morning its super fast. Plenty of seating and you got a big screen to watch TV while you wait too. I don’t see anything wrong with this store.

Not a bad location. Easy to find, near QFC and Applebees in Factoria. Small, open store — lots of seating for waiting.
When you walk in you are greeted and checked in. We were first in line — in and out in less than five minutes. All we were doing was switching out equipment.
Friendly staff, they seemed to have the products we needed, no wait or hassle.

store got me in and out in less than 5 mins. Cant complain

I have to admit I’m not a fan of Comcast at all. Partly because I don’t trust their bills, and think that their business practices somehow prey on people who don’t know much about telecommunications. Every once in a blue moon, I’d log into my xfinity account just to see some random line items I don’t know of that I’ve been charged for.
I know instantly that if I were to call into Comcast’s 1800 numbers, I’d be stucked on the call forever with no resolution. So, almost every time, I know if I wanted something solved, I’d be much better off visiting a physical service store to talk face-​to-​face to a real person.
Despite how much I hate Comcast, I have to give a good score for the service provided by this XFINITY store. I’ve come into this store twice already to ask them for help and to explore deals that would lower my costs. Both times, I’ve met with the store associates who were polite and efficient at providing me the help and suggestions on how they could help lower my monthly costs. Working in a service industry is hard, especially for a company like Comcast which almost every customer hates dealing with. So, kudos for the Comcast associates who work there who are adept at dealing with angry and unsatisfied customers in a professional manner.
Another plus is there’s plenty of parking of parking around the area, and the store is big enough that it didn’t seem so crowded and still have places for you to sit and wait til they call up your name in the queue.

If I had a single alternative in my area (CenturyLink offers a blazing 3mbps in 2015 in suburban Bellevue), I’d take it. Comcast is over priced, overly slow, and a 250gb cap in 2015 — even though they claim they don’t enforce it, you’ll magically find your speed cut in half to a quarter if you go over that in a month.
Let’s hear it for regional monopolies destroying progress!
Comcast /​XFINITY needs to be broken up like Ma Bell was in the 80s.

This location… it’s like the black sheep of all Xfinity stores. The representatives here could care less about helping you; it’s like the area where all the Comcast misfits go — equipment included.
In fact, if you need to exchange your equipment — do NOT go to this location. They give you broken equipment forcing you to come back and see their lovely faces.

Hello and this is not a good day,
I have been a customer for comcast for several years and this is has been a nightmare adding cable service to my account. I lost time and money. I changed the cable box twice, waiting for a technician to come to fix an issue that is actually comcast fault. Comcast jammed cable.
Your agents are not helping me and all they do is complicate things because everytime it is a different agent who have no clue and no notes are put in my account.
I am very upset about this and I am bringing back the cable box and as soon as I find out a better internet provider will be droping you as well.
You are not taking care of your customers as you should, you are loosing them.

Comcast some times is the only option available when HBO shows demand to be watched but after finding their commercials about how easy it is to move your cable services to be the polar opposite of what I experienced I found I was in need of an employee to talk to face to face. Talking to them over the phone resulted in two disconnections, one confused employee, and about an hour of wasted time.
This location is near the Factoria QFC and many other shops in a thriving shopping complex. There is plenty of parking and the hours are decent. Upon entering you utilize a tablet to enter your name and why you are there so you can be placed in the correct queue. Several televisions display the wait list and when you’re called your name flashes up and informs you which station to go to. While waiting there’s televisions and tablets abound to keep one occupied. It is a model of efficiency.
But this is Comcast, and Comcast can’t seem to accomplish any task without complicating it. I had gone in to move my services from my old address to my new. The representatives on the phone kept insisting that my new address didn’t exist despite the fact Comcast trucks were a common sight and the building had been there for over a decade. The representative at the store was super helpful. He was able to find my new address and told me how
I could keep my shows I had on the DVR. I’ll admit it was complicated because in order to ensure no disruption of service for an upcoming finale I had to keep the old one active as well as the new. No biggie.
Everything went smoothly until I went to turn off service at the old address. I went back to this location to turn in the equipment and to finalize the transfer of service. I left thinking that had happened. When I returned home I found I had no e-​mail and no cable. Here the representative had terminated my email account and changed my cable from digital to analog so the digital cable box couldn’t read the signal. Then all my individual additions — DVR, HBO — had been cancelled. It took a couple hours but it was resolved over the phone.
So why 3 stars instead of 1 or 2? Because I haven’t experienced better. The people were very pleasant here. The second gentleman I worked with asked for help from the first. I don’t think I can honestly blame them for Comcast’s systems because that seems to be the root of the problem. The systems aren’t flexible enough to keep up with their customers’ needs resulting in error after error.

This is a review of the store, not Comcast service for internet and cable.
I got a new tv setup box and it was quick and easy. I got a working equipment and service was friendly.