Randall Children’s Urgent Care – Legacy Health System

We have needed to go to Randall Children’s Hospital many times, and we’re delighted when we found out that an urgent care facility by Randall’s was near our house. Our son had a non-​emergent reaction to a bee sting, and our pediatrician’s office was closed. It was so nice to go into their facility that is very geared for the child as the patient, not the parent. My son was well cared for, and the experience reminded me of Randall’s.
Just make sure to check the hours, as they are open on off hours (outside normal business hours), and not 24 hours a day.

Avoid this place, just go to the ER if your little one is sick. After having croup for three days, on mothers day night, my son all of a sudden started coughing nonstop for an hour. I called the ped paging service and was told to go to this place or ER. We chose this one because it’s 5 minutes to our house instead of 30 minutes from the ER. I hanged up the phone and sped to this place and arrived right before closing time. The nurse turned me away with no sympathy at all. She kept repeating «we are closed». Not a smile, not a sorry, only that cold expression on her face. I wouldn’t trust health care professionals with no empathy toward the patience. Avoid this place.

I’m extremely concerned with the quality of service & competence at the Randall Children’s Urgent Care — Cornell clinic. The doctor’s repeated misdiagnosis aggravated my child’s medical condition. Please note the details below:
First Misdiagnosis — 1÷1÷2014:
— My son was having a mild fever (around 101) with a dry cough.
— The doctor said its Respiratory syncytial virus (RSV) & there is not that can be done.
— She told us to continue with the paracetamol medication we were already giving.
Second Misdiagnosis — ¼/​2014:
— My son’s condition steadily worsened over the next few days.
— We came to the clinic again & another doctor examined my child.
— Again the doctors claimed that its just RSV & there is nothing that can be done for it.
— We kept insisting that he is getting worse & we need help. She said that there is nothing to do but wait it out.
— In the evening on the same day, my son developed a 102.5 (and rising) fever & his cough started to get much worse.
— We rushed him to Doernbecher in Portland. They confirmed that he had an ear & chest infection (acute otitis media and bronchiolitis respectively) and started treatment accordingly.
— They also did lab work on his mucus & confirmed that he didnt have RSV.
— He is now on antibiotics & is already showing tremendous improvement.
The incompetence of the doctors at the clinic made my child’s condition much worse. How can an MD miss identifying an ear & chest infection & keep insisting that its RSV?
As a parent, I’m extremely concerned about the quality of care at this clinic as infant aliments can have lifelong consequences (I have personal experience with family members)

We had the best experience today at the Randal Urgent care in Beaverton. My 22mo old son was getting an ear infection and it just happens that it is Sunday and a holiday weekend so his pedi could not see him until Tuesday. I called Randal and the receptionist was so friendly and helpful. Our apt was not until 2 and we got there early about 1:30 and they did not mind at all, they had us in and out in 30 minutes. The MA and DR were great as well and did not make us wait more them 5min in the exam room to be seen. This was a great experience and I would highly recommend it for after hour care for children.

My son was sent home from daycare at 4:30 p.m. today with a «goopy» eye. I called this facility to find out if that was the type of symptom they could evaluate. They said yes and offers me an appointment, which I didn’t think was possible at an urgent care facility.
The intake process was relatively painless, especially since we had an appointment. We were taken back within 15 minutes of arrival. My only issue was having to wait with a fussy (sick) baby for about 20 min before being seen by the doctor.
Overall, excellent experience. Very clean and professional, and fantastic hours of operation (M-​F 5 – 11 and S/​S 12 – 8) for such after-​hours necessities.