ZOOM+Care

This location is the 3^rd I’ve been too. Each visit has been quick, efficient, friendly, warm, informative and truly pleasant. They make seeing a Dr. A pretty pleasant expierence. The staff member to greet me upon entry was super nice and helpful. I saw Dr. Tina Barber on my visit and she is just amazing. Easy to talk with, funny, friendly and so helpful. I would recommend Zoom care to anyone.

Wow. It takes a lot for me to be impressed with medical care (I’m a former medic and medical assistant) and yet, here I am… seriously impressed!
I was able to speak to someone right away on the phone I got my appointment made. This included getting my insurance information and my personal information into their computer, before I even arrived.
I was taken back within a minute after I arrived by the PA. She was awesome and extremely efficient; very communicative.
The front area and the patient room was very clean, calm, and weirdly inviting. Lol
I would definitely come back here.

The girl at reception told me that the center did not take my insurance. It wasn’t her fault in thinking that because I have term insurance, but when I asked her to call my insurance company to get the situation sorted out (which is what my insurance company recommends me to so whenever I go to the doctor), she wouldn’t. I’ve never had someone just give up and not try to fix the situation like that before. The doctor was friendly but was not knowledgeable at all. I came in because of shooting pains in my abdomen and some nausea. She told me I probably have acid reflux and prescribed me nausea medication. I’ve never experienced acid reflux in my life but I know enough about it to know that shooting pains in your abdomen is not a sign of acid reflux. I went home and researched the medicine, come to find what I was given is usually prescribed to patients going through chemotherapy… WHAT??? Feeling uneasy about my visit, I called a gastroenterologist. She told me the zoom care doctor clearly had no idea what the symptoms of acid reflux are because none of my symptoms pointed to that. She told me to also immediately stop taking the medicine I was prescribed. So not only was I incorrectly diagnosed, I was prescribed something that was doing more damage to my body. Just overall a very frightening experience

Lauren was fabulous! This is what health care should be like!

I’ve used zoom care for myself and my children a few times over the years, and most recently I was seen yesterday. I feel compelled to review because it is a remarkable experience.
From scheduling online for an appointment available in less than an hour, to fast check in, to the doctor actually bringing you back and treating you right away (no MA who asks you all of the same questions the doctor will, with a long wait in between) visiting zoom care is easy, efficient, convenient, and no more expensive than the long drawn out visit to an urgent care.
To top it off, I was able to leave with a reasonably priced prescription without having to be miserable in a pharmacy waiting and waiting. A+! Oh yeah, and they’re friendly too!

I could not get anyone, at any location to answer the phone. Even the 1 – 844 number. I have had good care at this location, but it’s so so frustrating to be on hold for 20 min when you need help. The online services are great, but no substitute when you need to speak to a human.
Edit: in response to the below-​I wasn’t trying to reach a «health guru.» I just needed to ask a basic question from someone at reception…

This was my first time going to zoom. I made an appointment at 8am via the online appointment system, due to a issue with my right ear. I was greeted right away and within mintues of checking in I was seen by Michelle the dr. She asked some questions about my symptoms and quickly resolved my ear issue. I was in and out in 10 min and they provided medication right there no need to go to a pharmacy. Thank you to the staff at zoom cedar hills. I have already recommended zoom to my staff @ work.

Both my husband and I took turns having Walking Pneumonia while we were in-​between insurance and found ZoomCare. Love how you can schedule an appt. online, the medical care is what you can expect to pay for a doctor if you don’t have insurance, but they are completely upfront with how much it is going to cost you, and if they have the medication available at the office it is also very reasonable ($ 10 without insurance). Dr. Small was great, such a nice Doctor, I remember how she treated the lady and 4 kids in front of me (still very sweet and nice). The front office was super clean, and the lady up front was super nice too. I am still trying to convince my husband to switch over to ZoomCare insurance. Even the insurance guy I’m chatting with isn’t overly pushy and is nice. Zero complaints. Thanks ZoomCare!

Woke up feeling awful! Made an appt from my phone. My appt was prompt and on time! Lauren small was fabulous. Knew exactly what I needed to feel better! Will definitely go here again!

CONSUMER ALERT — I have to change my rating for Zoomcare as I am quite concerned about their operational procedures when it comes to charging patients. I have six total incidents this year for both myself and one other person who I manage accounts for — we were charged an estimate of what Zoomcare thinks will not be covered by insurance at the time of visit. Each time it has been more than what we should have paid. Each time I have had to call in to request the refund. One might argue that they had not yet closed their books to see the over payment but some of these were requests that had occurred as far back as January. I used to like Zoomcare but their shady accounting procedures are of great concern. When exactly do they close their books? Most reputable businesses do this monthly — I would think that a reasonable amount of time to manage over payments. I could see about letting one, maybe two incidents slide but not SIX in a year. While I like the concept of Zoomcare I personally will not be doing business with them anymore.

Another top-​rate experience with what I guess is now called ZOOM+Care. I booked online this time (because it was the middle of the night, my favorite time to book appointments), and got their first appointment, at 9am on a Sunday morning. The website tells you who you will see, which I thought was a nice touch. I had already been to my PCP’s office for this particular round of sickness, and he had told me it would get better on its own. Unfortunately, he was clearly incorrect, because by Saturday night I was worse with new symptoms including symptoms of pinkeye (my worst nightmare). Knowing how contagious pinkeye is, and knowing that my roommate would change the locks if I gave it to her, I figured I shouldn’t wait until Monday to get it checked out.
I got there 10 minutes early, which I realized as soon as I got there was dumb because I was the first appointment of the day, so it wasn’t open yet. But a few minutes before 9 they opened the doors. The front desk person was again friendly and professional, and quickly updated my insurance. The PA (Physician’s Assistant) working that day, Lauren Small, was extremely warm, friendly, professional, and helpful. She asked me all about my symptoms (in an empathic way! Surprisingly rare in medicine these days) before doing a thorough examination. She then sat me down to tell me that not only did I have double pinkeye, I also had walking pneumonia. Oh, goody. She explained what this meant, what I could do about it, and answered all my questions. She offered a note if I needed one to take off work.
I had three medications prescribed, and Lauren brought two of them to me right away – the third had codeine in it (a controlled substance), so I had to go to a pharmacy for that. I checked out ($ 44 including two medications!) and was out the door by 9:15. For comparison, I was at my PCP’s office for over an hour and got an incorrect diagnosis, not to mention probably at least a $ 100 charge (which I never know until they send me a bill a month or two later). I just saw that ZOOM+Care has added primary care services, and after this visit, I am strongly considering switching over. Thank you again!

I have been a proud customer of zoom care since my first visit. Going to the doctor is never fun, but this place makes the experience tolerable.
Just had to take my son there and he even mentioned that he likes this place. Who would of thought that this business model, which more places should use, would make a 9 year old actually enjoy going to the doctor. I am really excited that they are expanding their services to include dental and emergency visits.

Revolutionary health care! No line up & wait, get an appt online. The provider was thorough and knowledgeable. Prescriptions on site. ZoomCare has figured out the marriage of Healthcare & Customer Service!

I was happily blown away by the treatment I received here today… From the scheduler who helped me stay calm when I initially called when in shock, to the receptionist, Alicia, who was friendly and professional, to the doctor, Lauren Small, who was knowledgeable, professional, friendly, and empathetic. They were prompt and kept me in good natures during the visit. Grateful to have both this medical model and staff nearby!

Lauren Small was amazing! Very friendly and knowledgable. I was in and out quickly, and they had the medication I needed there, no extra trip to the pharmacy. Best urgent care experience I’ve ever had. Would recommend.

Seriously, this for me is absolutely the model of how urgent and immediate care clinics should run. I have been to the Tanasbourne location several times but recently came to this location for the first time. From the time I made an appointment (from my couch, online) to returning to my couch, having seen the doctor — was under one hour. Okay, that might be even quicker than usual, but I’ve never found I’ve had to wait long at all to get in to be seen.
For all of that efficiency, I didn’t feel rushed. The doctor I saw was thorough, kind, and patient. My issue is now resolved too. I would recommend the Cedar Hills Zoomcare location to anyone needing quick, friendly, affordable healthcare.

I was out of town and got sick… major bummer.
Made an appointment at ZoomCare and was very pleased with the service. The scheduling was quick, the cost was more reasonable than I expected and the staff was really nice. It didn’t feel like an in-​and-​out service experience that I would expect from a clinic like ZoomCare.
I’d go back…

The person who checked me in was a ray of sunshine, and the doctor was lovely. I was diagnosed quickly and able to purchase my meds onsite, and I was out in a matter of minutes. This is a very efficient and friendly urgent care clinic. Hope I don’t have to go back anytime soon but if I do, I won’t mind going here.

Called and made the appointment in the morning and was able to get the first available appointment and hour and a half later. I was very impressed by my entire experience with all the staff there. The doctor came out to meet us in the lobby and was very easy to talk to and caring. We were in and out in 20 min! The fastest doctor visit I’ve ever experience.