Orange Cab

Effin ridiculous. Tried to order a cab for 5 people and they pulled up in a 4 person car and told us they couldn’t take everyone and that they werent able to give us a ride. This is after we requested a van.

Delacia is reliable and on-​time. Call Orange Cab today, you won’t be disappointed, I use them on a daily basis.

I started this review a year ago in frustration. Even now I think it applies, so here goes.
I have used (or tried to use) Orange Cab on five occasions. Let’s be honest: cab rides are never perfect. There’s always something. However, I’d say this can always be made up for by a communicative, friendly driver. The drivers at Orange Cab are actually pretty nice… if you ever meet them! Every time I’ve called, dispatch throws our some reasonable number like 15 minutes. And every stupid time I either have to call back after 30min or the driver calls telling me he’ll be there in 15 more… and then shows up even later. Either way, I’m calling a cab to get somewhere in the next century and this doesn’t happen with Orange Cab. It sucks because I don’t feel like I can depend on them whatsoever.
Next complaint! This seems to be a cab issue in general. Either all cabs have a broken meter or your drivers BADLY want cash. I always check if a company takes cards because I live in the 21^st century and do not carry cash. Two times with Orange Cab I’ve had drivers tell me well into my ride that their card machine was broken. This is a common thing with cab drivers so they can get cash and a nice cash tip for when they inevitably do not have the right change. Bane of my existence. Who has time to go to an ATM after waiting so long for even the cab to maybe show up? Not me.
So what’s good about Orange Cab? There are two things:
1. They service a wide area. That I can (supposedly) get a ride from Tualatin to Beaverton is nice.
2. They have some awesome drivers. Did you get a driver that you actually liked? Take their number and call them up instead! Or ask for them at dispatch. Otherwise don’t bother.
I don’t plan on using Orange Cab again. If I do, at least I know what to expect, I guess.

Orange Cab is the ONLY cab I use. Clean and economical. You can be proud to drive up to your destination in an Orange Cab. Ask for Sammy or Kyan. They’re cute and great drivers!

Terrible. Don’t take it. Driver told me won’t take credit card half way through. Then in the hunt for atm I missed my flight. Delayed by 1 day. thank you orange cab.

Take Über or Lyft — drivers that care!
I used Orange Cab last night from my house to a friends house. The cab came about 15 minutes after I called, the ride was average. The driver took exceptionally long stops, which is fine because most drivers just blow through stop signs.
What got me was a $ 9.00 fare turned into a $ 10.20 fare and I was charged the extra $ 1.20 because the cab driver didn’t hit the «End Trip» button to stop the meter as we sat in Park in front of my destination for 2 – 3 minutes while he shuffled with stuff and got his Square payment ready. This was after I told him to stop and let me out before he was going to pull a U-​Turn to ensure I was on the right side of the residential neighborhood. Just dumb.
First impressions mean everything. I wasn’t impressed. I’ll use the other cab services in Portland.

Ask for Charlie, he’s the friendliest and most professional driver. I gave them another chance after swearing them off for bad/​late service. Meet Charlie, got his card & call him directly now instead of waiting on hold with their crummy call service

Terrible company. Because of this company I think Unilocal should have a 0 star option.
Every single time I’ve called I’ve had a bad experience. The drivers either: A) don’t show up (this is the most often thing that happens) B) you’re waiting for for over an hour. I’ve tried calling in advance (the day before for a pick up for the following day) and this has been disastrous — they never remember! I’ve tried calling for pick ups an hour in advance — they don’t remember. Ugh, and the drivers… Jesus, they’re so fucking weird. Usually 2 people show up in the cab together and all of the drivers are so odd. They don’t talk to you and they just kinda stare at you the entire time.
Terrible, terrible experience. I would avoid them at all costs.

I tried to get a cab from Beaverton transit after coming from a flight. None were available and would not come due to snow. I walked six blocks in the snow dragging my suitcase. I called these guys that evening to see if things had cleared up for a ride in the morning, and my fist clue should have been when a male answers the phone and yelled shut the #@ck up at someone one the other end. I asked if I could have a cab scheduled for the next morning so I would not have to do the sled thing again with my suitcase. They said no problem. I told them to let me know if the snow would be a problem for them in the morning.(it was mostly gone from the streets now.) They said no. The next morning I waited until10 minutes AFTER they were scheduled to pick me up, called them and a woman said she had not found a driver. I asked what that meant and she said again they had not found a driver. I asked her did that mean a few minutes or hours and she related her mantra again. I hung up and dragged my suitcase down the five blocks to a bus. They didn’t bother to let me know they were having issues and would be late she seemed bit too care either. I will never use this company again and you soul not believe anything they tell you about being able to handle a scheduled ride.

I called to get a cab, and was told it would be there in 20 minutes. After an hour, I called back and was told by a guy «I’m sure someone will be right there». I asked if he wanted my address or phone number or something to confirm, and he hung up. After 15 more minutes I was looking up another cab company and got a call from this guy with Orange Cab again, stating «they were having issues with their dispatch, and could he get the address again». After giving him my address again, he said he would call right back. After 30 minutes I had no call, I called PacifiCab who were very professional on the phone, and showed up when they said they would. Orange Cab never called back, and never showed up. Don’t even bother with Orange Cab, you have better things to do with your time.

Yes they make mistakes but they are way better than their competition. At one point I wanted to try a different cab company. So I tried Broadway and it made me realize how good I had it with Orange cab. There’s only one driver in the whole company that I would say is truly bad and the rest are pretty darn great. Broadway cab no tripped me and left me standing in the parking lot of a grocery store freezing my bum off. To top it off when I finally called in to check on things they still couldn’t find a cab. When I called Orange cab they were great and sent someone over right away. Plus the driver they sent was awesome and super helpful!

On Oct. 4, 2013 my husband had a severe accident on his bicycle. I called Orange Cab to take me to OHSU hospital emergency room. The driver they sent did not know where OHSU was, so I told him how to get there. When we came to our left turn onto Sam Jackson he refused to turn. Instead he went towards downtown Portland then circled back up to Sam Jackson. This time instead of going straight up Sam Jackson he tried to turn left there! I told him he must turn left. When I called the cab company to complain about their driver I was told he would take care of it. He did not apologize to me or offer a refund.
Never call this cab company.

If I could give them 0 stars, I would. I wasn’t even a customer, I was just another car on the road and their driver almost side swipe me then proceeded to flip me off when I honked to let them know I was there. I called their number on the back of their cab to report this… I normally don’t do stuff like that but I felt that this was totally unsafe and incredibly dangerous. The dispatch person did tell me that they will get dealt with but didn’t seem surprised or want to hear what happened… perhaps they were busy? But I guess I will never know… On their website, their mission, safety and respect statements (see below) were totally not abided by this driver. I don’t think I would ever recommend this cab company to anyone. And from the looks of the other reviews, past customers would concur-​customer service needs a lot of improvement.
«Mission Statement
At Orange Cab our mission is to attract and retain customers by providing Best in Class Taxi Services and fostering a disciplined culture of safety, service, and trust.
Safety
From day one, safety has been the highest priority at Orange Cab. Safety for our employees, customers and motoring public will always remain our primary focus in all the policies, procedures and programs that govern our business.
Respect
Treat others with the same personal and professional consideration we expect for ourselves»

This is the worst cab service I have seen so far. They arrived 30mins after I booked the cab. The driver was so inexperienced unable to use even the navigation system to take me to my destination. She was confused with the directions and took round about ways for which I had to pay fare. Worst experience. Shabby car.

Sent these guys an email, giving 48 hours of notice, to have them pick me up in Aloha and take me to the airport. Their email form says they will provide phone confirmation that the appointment has been made. With 12 hours left to my flight, and no confirming call, I got somebody else. When looking up their phone number to tell them not to bother, I stumbled on Unilocal and found these six reviews with their best rating two stars! I am glad I did not have to use them.

5am call for a cab so I can get to work — my first clue should have been the horrible static that made the dispatcher practically impossible to understand. Was told 20 min after 50 min caught a ride from a friend.

So this review is about my experience with Orange Cab, and I didnt even use them as a taxi service. This morning, I walked outside my house in Southwest Portland and there was an Orange Cab parked out front. A young woman jumped out of the car when I came outside and asked to use my cell phone. She said that she had broken down and had been on the street all night long. I found that suspicious, as my husband had left for work before me and definitely would have mentioned a cab parked in front of our house. She then proceeded to make about 10 calls on my cell phone. While explaining that she went to the gas station up the street to get gas and the car still wouldnt start. Then she asked me what I thought was wrong with the car. Excuse me? WTF do I know about YOUR cab?
After making a bunch of calls, she claimed to not reach anyone. This seemed odd to me, because she had a cab phone number on the side of her car, and mentioned that she had been to the gas station up the street. Why did she need my cell phone, then?
Then, I got a call from a gruff man asking if I called for a cab and telling me to call another phone number. I called the number he gave me and a foreign guy answered. I told him that his driver was stuck, and he didnt seem to understand or care too much. I gave him the address and told him to come get the driver. No one showed up.
I just can’t believe that:
1. a cab driver would run out of gas, and have her cell phone die at the exact same time.
2. some young woman was outside all night when a gas station was just up the street where she could have easily used the phone to call her cab company, a tow truck, or a friend to come get her, AND we have a great police presence in the neighborhood, not to mention joggers, walkers, and all kinds of people that would notice this situation and either stop and help or have a cell phone.
3. this cab company would not come get their driver after getting a call for help from her.
This whole situation just seemed really sketchy to me. About 2 hours later, the cab was still outside my house, I called the police non-​emergency number and had an officer come deal with it. The situation was fixed magically and someone came to get the driver.
Orange Cab get your sh#t together.

I called these clowns at around midnight Saturday and got forwarded to a cell phone. Before anyone picked up, I got a ring back on my other line with a rather surly «Did you call me?» I asked for a cab and was told 20 minutes.
I have taken enough cabs to know that 20 minutes usually means 30, so I waited 35 before I called a second time.
Same deal with the call forwarding, same surly ring back, and the guy at the end of the phone rattled off a phone number and said I should call the driver.
Uhhh…isn’t that what I am paying you for?
Waited another 10 minutes and then called Yellow Cab.
A professional took my info, was told 15 – 20 minutes.
2 minutes later I got a text saying a cab had been dispatched and 10 minutes later a van was there to pick us up.
It had been almost a full hours wait, and Orange Cab never showed up.
Cant imagine how they stay in business, it’s not like there is a shortage of cab companies servicing the West Side.
Way to lose a customer guys.

The problem with this cab company, they didn’t know where the Portland International Airport was located. Make sure you have directions prepared for them or you might miss your flight.
They were polite, but being from the East Coast, a cab company that promotes flat rates to the airport should not depend on their passenger to direct them to their location.

The only reason I put up two, instead of one, is because it was only one experience with this company.
And it wasn’t the driver’s fault I was extremely short on time without their preferred form of payment, or that I forgot to check whether he’d made me so very late my train ticket was expired, on a day the transit police were hauling people off trains and writing tickets if you were slightly expired (so it’s not completely his fault I’m in such a mood I want to give only one star).
I suppose it’s also not his fault I didn’t demand that he stop the cab and let me out when, while leaving the train station, he admitted he didn’t know where we were going, when he’d told me a moment before he did.
But.
At the MAX station, when he rolled down his window and caught my attention before I walked past him (to go further down the line to the cab company I usually use) he didn’t have to say «YES» to my request.
I was specific: Could he take the form of payment I had, AND, could he get me to a specific county building well before 5:00 PM. I had documents I had to deliver to a building that would close at 5:00, and I knew the train would get me there by the skin of my teeth but I’d prefer some breathing room — was he sure he could do it?
He said yes. Not maybe, not «well if …», just a plain yes.
After he asked if I had an address, and I told him no, I saw him using his GPS thingie and assumed he’d found our destination. It was not until 4:48 that he told me, he’d zeroed in on «Downtown Hillsboro» and planned to stop somebody and ask how to get the rest of the way. I had to use my own cell phone to call a friend, to ask for the address.
He also failed to mention that his plan for my paying him, was that we stop at a random gas station for me to get cash (wasting time and ATM fees) *and* ask the attendant to break it into very small bills (depleting a small business of the small bills they’d need, to get through the busy swing shift).
Once I figured out we were absolutely not going to make it following his plan, I asked him to reconsider; my options even included one where he’d earn more — a crappy deal for me but I had to get there by 5. He refused.
And we got to the destination after the doors were locked. His reaction? «It’s not fair that they wouldn’t let you in when it’s just a few minutes late.»
What, his plan had been, the whole time, that if we got there by 5:05 it was just as good as «Yes I can get you there before 5:00.»
So I got to go through the added embarrassment of banging on the door of the place, begging the guard to let me go up, and — something I HATE to do having run similar businesses — keep asking small business owners to deplete their supply of small bills, so that I could do business not with them, but with someone else.
He expected the mini marts, that have stickers in the window that say «No bills over $ 20», to break a large bill — when he himself wasn’t carrying a bit of cash to make change?
He also made the cardinal mistake of blaming the customer: He told me, I should have told him I had to be at the place by 5 exactly. Which I had.
He did sorta feel bad, but the way he wanted to make it up to me, made things worse: He wanted to drive me back to the train station — no charge — and he wouldn’t charge me while we kept looking for a place where I could get exact change. He did offer to let me go home and come back and pay him later, but that’d require a future 2 hour train trip.
And (I found out as we went along) the train station he picked was not the one a block from my destination (the one I told him, I wanted to use to get home). So he wasted another 45 minutes of my time.
It’s not that hard to get it right:
– Don’t say yes unless you know for sure you can deliver on the promise
– Once you realize you can’t deliver, don’t keep saying you can
– Or, if you’re so stubborn you think only your own plan will work, go find another line of work.
– Don’t put your customers in tight spots for your own profit
– If you screw up, and you want to make it right, make sure you choose something that actually benefits the customer; not one that makes things worse!
It’s entirely possible this was an isolated incident, but it was bad enough I’ll not take the chance by using this company again.