Heitzman Body & Paint, Inc.

Please please do yourself a favor and take your vehicle some where else. We had our Suburban repaired (sorta) at Heitzmans. It was a major project. My wife was hit from behind on the freeway. We choose Hietzman because of the location. From the get go we were lied to. What started out as a 2 – 3 week fixed, turned into a 2 month nightmare. Every time the finish date came, we were told one story after another why it was not ready. Finally the others person insurance company called us and said they couldn’t pay for the rental car any longer since the repair was taken an extraordinary amount of time than it should. When I called about the car being finished, I was told a small piece was discovered to be broken and they had to wait to get approval from the insurance company for ok to repair and once they had that all was left to do was to detail the car since there was so much sanding the inside was a disaster. When I asked what small part was discovered, I was told it was a latch cover for the back lift door. Well I looked at the original quote and that small piece was already approved. So something else was holding it up but he would not tell us. We finally had enough and said we are picking our car up and was told it still needed the small piece but it was detailed and ready to go except the piece. When we showed up the car had a layer of sanding dust covering the entire interior of the vehicle. There was a lady working that we hadn’t spoken with the entire time and she was about as rude as you could be. We also saw a huge scratch running down the back panel that was just replaced. She said «do you want the car or not ?» I was very upset and said no. We left. The gentlemen that we had been working with called and apologized (for the 40^th time) stating there was mis communication and the car was not detailed and not ready for pickup. He asked us to come back the next day and the scratched was fixed but inside was filthy. He said he would call us when the small piece came in and he would send the car out for a complete professional detail for all the hassle. (days later he called and said the part was in. We dropped the car off in the morning and they called 2 hours later saying it was done. When we picked it up, the only thing they did was slapped the small piece in (it ended up being broken during installation) and vacuumed the car. Not only was the car not detailed, the vacuum job looked like a 6 year old was earning there weekly allowance. Still dust everywhere, windows filthy dirty. At this point we knew we were scammed and just cut our losses. Once we left the shop the engine light came on less than 1 mile from the road. When I called I talked to a person by the name of Rocky who dropped F-​bombs like it was his first language. I hung up and had the car towed to a reputable repair facility and had to spend $ 475 to have the car detailed. This is the second review I have ever done in my life but I don’t want anyone else to spend a dime at this company. Please do yourself a and your car a favor and choose another place. Also discovered they did not put the nuts back on the rear transmission mount and when we called they said they didn’t touch the mount. The car was re-​ended and they had to straighten the frame. Only way to truly straighten a frame is to remove bolts from body. Simple fix but they refuse to do it. Again please please please do yourself a favor and take your vehicle somewhere else. Places like this should not be allowed to operate.

Absolutely amazing service!
I came to Heitzman after my brand new car was involved in a hit and run accident with a drunk driver in December. They were on my insurance’s company’s (State Farm) preferred repair shop list. From the second I called their office to schedule an estimate and see how soon they could get me in for repairs to when I picked it up, I was absolutely satisfied with the service.
The girl in the office who I initially spoke to was so sweet and she made it so easy to set up my repair appointment and estimate, which you don’t need an appointment to have done. When I came in for my estimate, Ryan, one of the guys in the office and the manager I believe his name was Rocky, were so fast in getting it done and they were so sweet and respectful. They ordered the parts that they needed for my repairs the same day I came in for my estimate and two weeks later I dropped it off for them to repair. I dropped my car off on a Monday morning and it was ready by Wednesday afternoon. They called and gave me updates as needed which I greatly appreciated.
They were so quick about getting it done and it looked fabulous when I picked it up. They even washed and detailed the car which was so nice. Last year I was side swiped and took my last car into Leif’s Auto Body for repairs and had the WORST experience from start to finish there. Their customer service was terrible and they took almost two months to repair my car. They never called me with updates and acted as if I was bothering them each time I called in to ask for a status on my car, just very rude. It was SO refreshing to have my car repaired at a shop this time where the customer service was so great and the repair process was super easy and quick. It’s a smaller shop so you really feel valued as a customer. I will definitely come back here for repairs in the future if I need them.
Thank you Heitzman!

Excellent and quality service, display their pride and confidence in result of their work. Appreciate for paid so much attentions to quality, detail cleaning was something unexpected. We are highly recommending Heitzman Body and Paint.

This place has great service. They helped me out right away. They ended up giving me a ride home because I ended up leaving my car there for them to fix. Great customer service

Friendly staff. Initially, we did not have a pleasant experience with our car repairs. Sounds like they have addressed the reason for our dissatisfaction and hopefully are back to their higher standards. Unfortunately, our experience will still prevent us from returning if we are in need of further repairs on other vehicles. We do appreciate the final outcome, even if it did take such a long time to get there.

First class service and repairs from Heitzman. Glen and Rocky will make sure that the job they do is 100% perfect and that you are satisfied with their work. A+ guys!

I went there a few months back for some rock chip repairs. Seems easy enough. The paint by my fenders around the hood is already peeling. I went back and rocky assured me it would get fixed. I dropped off my car for the repairs. The next day I got a call my car was finished. When I showed up rocky handed my keys and was hesitant to open the hood. Once I did I noticed there was still peeling. When I tried to show him. He started yelling DUDE! DUDE! Like three times. Then explained to me no one will ever look there. My answer was well I noticed it. He said I was nit picking. I said if my classic car had this I would tell you to repaint the whole fender. He said and I quote I would to if it was my car. But I guess since its a daily driver you should not be so picky. To make my point I took my fingernail and a big paint chip came right off. Right in front of him. Let me remind you you he is still being hostile towards me. So I say wtf is this? Should paint chip off like this. Now he turn the tables and starts acting the victim. I’m cursing at him. Which i never said anything to him directly. Just the paint chip. He then attempted to belittle me by telling me he is an expert. Unfortunately for him I’ve been around cars my whole life and find this amusing. He then tells me to bring it back and they will fix it. I will never go back.
My advice is this. If you have anything you care about do NOT take it here. If you don’t care then just go to those one hour paint facilities. At least they know what they are and not pretending to be something else.

«I don’t always crash my car… But when I do, I take it to Heitzman Body & Paint, Inc»
I can’t say enough about the quality of work and attention to customer service that I experienced with Rocky and the entire team at Heitzman. As promised my car was restored to better condition then before the accident and on schedule. I was updated daily via text messages on the progress they were making. They handled all insurance communications and made sure I had a great rental car company to work with and even offered to arrange pick up and drop off.
I have all the confidence in the world recommending Heitzman to friends and family. It is also important to me to support local family owned businesses in our Portland Community.
I hope not to crash the car again, but if I do I will be taking it right back to the Heitzman team!

I have used Heitzman Body & Paint twice. Once was my fault (backed into a tree!), the other time someone hit the driver side door. Both times I have been extremely pleased with the staff, the amount of time to complete the service, and most importantly, the end result! I remarked in both cases that my car actually looked better than at drop off! After moving to Houston from Portland, I have really missed being able to call on Heitzman.

Very honest guys that do quality work amazingly fast!

I got three estimates to repair the damage on my car. Heitzman was not the lowest, but since they worked directly with my insurance company I went with them. I really liked Rocky, the man who did the estimate and took care of me the whole way. I got emails telling me the progress and the car was done when it was promised. My husband was not happy with a tiny part of the paint work on the door. Without hesitating, Rocky took the car back and redid the door. It looks amazing. I will go back to these guys when I need body work in the future.

The day after my wife and I got a «new-​to-​us» 94 Jeep, a neighbor backed into it (while it was parked). A co-​worker recommended Heitzman’s.
The estimator was very knowledgeable, professional, and thorough. He listened patiently to my story and description of the damage, then checked over the entire vehicle.
He quickly wrote up a detailed estimate of the repairs, confirmed the insurance company would provide a rental and called Enterprise for confirmation and to reserve a vehicle for my use during the repairs. After writing everything up and clearly explaining it all, he gave an estimate of a week for the parts to arrive and 3 – 4 days for the repair work.
During the time the vehicle was in the shop, I received a phone call to let me know they discovered some more damage and the repairs would take an additional day. The repairs were completed on-​time and I received a call to let me know the Jeep was ready.
When I picked up the Jeep, it looked *fantastic*! They not only did great work on the damaged area, but cleaned the interior and exterior. The estimator reviewed all of the work, confirming my satisfaction before having me sign the paperwork and returning my keys. The repairs are guaranteed for life. The staff is professional, courteous, and knowledgeable.
I could not be happier with Heitzman and definitely recommend them if you need body work.