Kuni Collision Center

Someone accidentally backed into my parked car. I was horrified when I found the damage the next day. The service I received at Kuni a collision was Excellent. I met with the shop manager Isaiah who was knowledgeable, professional and went above and beyond to assure me that the car would return to its original look. I got the estimate that day, the date my cardholders come in and when I would get it back. The service and finished work product was excellent. The repair required coordination with another department in a different location. My car was ready when promised and each employee in the Collision and Kuni shop were onboard to provide me with excellent customer service. I highly recommend Kuni BMW and Kuni Collision Center

My experience was overall positive. I was a victim of a minor accident that left two side doors damaged. I liked the fact the estimate include replacing the door shells rather than hammering them out so that’s a plus.
It was a 4 week wait just to turn the car in because they are quite popular being the only «certified» BMW collision center.
When I got the car back, to my disappointment there was paint gun misfire on the frame above the doors which they were willing to address. What was more disturbing was my wheel alignment was way off! Remember I had the vehicle for 4 weeks before I turned it in, no issues on alignment after the accident. I drove it all that time and would have known something was wrong. I don’t want to point fingers but clearly «somebody» hit something transferring the vehicle from point A to point B.
To their credit they were willing to take my word and they gave me an alignment work at no charge.
I want to give 5 stars, I think from a customer orientation they deserve 5 stars. Execution however I cannot award them 5 stars with my experience. Probably because they have so many projects per week sometimes they are overwhelmed.
I would give them my biz again.

Had a great experience dealing with Isaiah and the team in the body shop. I normally hate dealing with auto repair in any form, but these guys made it easy.
Someone rear-​ended by Bimmer, requiring a new bumper, and these guys did everything right. Just a few points:
–Estimate was less than another body shop in my area.
–Great job of setting all expectations up front. («We can’t get you in for 3 weeks, and we will need the car three days.») Unlike the prior Body shop I was dealing with that didn’t feel the need to mention they would need the car for multiple days until I tried multiple times to make an appointment.
–Work was perfect, everything looks brand new.
–Suggested that I can get a rental and be reimbursed for it. They have an on-​site Hertz with a cheap «body shop» rate. Even assisted with getting the rental on the invoice with the repair so I could get reimbursed.
–Washed and vacuumed the car for good measure.
–Courteous and knowledgeable.
Can’t recommend these guys enough. They might not be the cheapest out there (or maybe they are, who knows?) but they absolutely do things right and the service is excellent. If you’re wanting good body shop work, or someone else is paying your bill, definitely come here.

My BMW was rear-​ended, and Kuni Collision Center repaired my rear bumper as good as new. I didn’t care for my original sales person, so I ended up working directly with Brent. He fixed my car exactly as I wanted it done and met me out front to show me the parts they replaced, so I could see they had done the work exactly as I had requested. The quality of the work was perfect. They took out a door ding so that you wouldn’t even know it was ever there and the rear bumper looks like it just came out of the factory. Excellent service from Bob (manager) and Brent.

I own a Lexus and am very particular when it comes to car cleanliness and detail. I met Isaiah years ago when I was buying a car and wanting to know if it had been in any accidents prior to purchasing. I have been in several times and each and every time the car came back better than it did before the accident. He always kept me informed and made sure the work was done perfectly. There was a friend who had recent damage to her BMW from valet parking. I told her to go to Kuni Collision and see Isaiah. She said she had already done so and was helped by Isaiah. She said that he was very knowledgeable and found some issues with the door damage that would affect the car value in the future. She was very impressed with his work ethics and dedication as am I. Its like having a relative working in the body shop. He has done so much more above what one would expect which is why I am writing this review. There are so many bad guys out there that when you find one like Isaiah other people should know where to go for the best. So if you are like me and want you car to be pristine when it needs body work «Go See Isaiah».

Kuni is the best of the best! I had my car repaired here. The staff are amazing! The body shop did a excellent job on the repair! You can also purchase a new or used car here. They have a nice waiting area with a big screen TV and nice leather couches and chairs! They also give you free bottled water. If you don’t want that they also have a vending machine with sodas and snacks! Highly recommend!

I took my new Nissan Altima in for a $ 15 oil change and an estimate to buff out a couple of scratches (they did it for free)! The service consultant checked with Nissan to see if oil changes were complimentary with the dealership since it was a new car. I appreciated that he went out of his way to try an save me money. They were very friendly and earned my repeat business.

Some butt-​pipe on I-​205 panic stops in front of my brand new 335d and I get charged with the accident. I asked him, «what the HELL! Was there a line of ducks crossing the bloody bridge?!?» He mumbles some apology and we exchange info.
My car gets towed to KCC and they fix it. All of it. I’m probably the pickiest, most demanding a-​hole in the greater Portland metro area and I couldn’t find a single flaw. That doesn’t mean I didn’t tell off the appraiser when he said $ 1250 for EACH light HOUSING … not the lights, just the housing! And I tore into a snotty receptionist while I was there, but beyond that the work was FLAWLESS.

I’m a young, single female. When something goes wrong on my Jetta I start to hyperventilate not only because I need a working car but because I don’t want to get ripped off. The first time I went to Kuni I needed my throttle body either cleaned or replaced. I decided to go with cleaning first and hope it would work. They only charged my $ 50 and I drove away and have never had a problem again! That wasn’t what made my day though. My bumper had gotten ripped off when parking and they re-​attached it! For free! I died!
Today I had to bring in the Jetta because my window fell into my door. Andrew was SUUUPER friendly on the phone when I called this morning and gave me a rough estimate, then called me back after researching some more to give me a real estimate on parts and labor. When I got there I was greeted by Andrew, who was still super friendly, and I’m pretty sure he had been there over 8 hours when I got there. Andrew and Bryce, the mechanic periodically checked in with me to tell me what was going on and how much longer it would take.
They fixed my window for half of what Andrew and originally quoted and were still SUPER FRIENDLY!
I’ll never go anywhere else.

I took my wifes Z4 in on December 8^th and got an estimate for repair of $ 1114.00. This for minor damage to the front end. We told them we did not want to turn it in to our insurance and that we would be leaving for vaction on the 12^th. They called my wife the next day and said it may be as much as $ 2000.00. When we returned to pick up the car on the 21^st the bill was $ 3570.00. I have worked on and built cars all my life and I can tell you this was the classic body shop scam of we found more damage when we took it apart. This was for very minor damage to the front of the car that seemed more in line with the original estimate than the final repair. They knew that there would be no insurance claim adjuster and that we were on vaction and unable to verify the added repairs. When my wife picked up the car she did not get 2 blocks before the coolant light came on. She took it back and waited another 1 ½ hrs for them to fix it. Great quality control on thier part. When questioned why the repair was more than 3 times the estimate they really could not provide a good answer. I also have a BMW and we will not be returning to Kuni for sales or service. This is something you would expect from some fly by night body shop.

I have, unfortunately, more experience with Kuni Collision than I’d like: twice in less than a year I had to have body work done on my car. To the same part of the car both times. The service experience was the same both times: excellent. In addition, the service adviser shared some advice about how to solve an unrelated issue I mentioned to him. Kuni didn’t benefit in any way, and he saved me about $ 150 and a whole lot of hassle besides.