Haven Spa Pool & Hearth

These guys saved me a ton of money. They could have sold me some very expensive filters for my hot tub, but they turned me on to a cheap fix. They are also super friendly and know thier stuff.

Haven replaced the vinyl liner in our in-​ground pool. I was pleased with how quickly Stephan was able to get to our place for the initial inspection and generate a quote. No upselling — just what we needed. Price was very reasonable.
The service team came out and did the initial install in about four hours. The service manager, Jeff, is very knowledgeable and led the team of three through getting the old liner out, foundation smoothed out, and the new liner installed.
Jeff returned four days later after the pool was refilled to finish up cutting out the skimmers, jets, ladder and light.
Jeff and Stephan both exhibit thorough knowledge of pools and got their work done quickly. So far, so good — the pool looks fantastic.

I have done business with Spa Outlet, now known as Haven, for almost 10 years. Since the original purchase of my spa, Spa Outlet has been a constant disappointment. When I agreed to purchase my spa, it was partially based on the variety of jet types in the tub, which the salesman emphasized repeatedly. However, the spa that was delivered had only one type of jet. When we contacted the store, we were told that the spa only came with one type of jet. We had to drive to the store and point out the various jets in the model that was still on the floor. Of course they claimed that was for the floor model only until I mentioned unlawful trade practices, and bait-​and-​switch, before they finally conceded and ordered the various jet styles, which took about 10 weeks to get to Oregon from California.
Shortly after Spa Outlet became Haven, I noticed that my spa had a leak and scheduled an appointment for a repairman to come to my home. Of course, they only work bankers hours Monday thru Friday so I had to take time from work to meet him. It was clear from the moment I set eyes on the «repairman» that he was not dressed or prepared to do any repairs on the tub. Instead, this obvious salesman took 1 side off the tub and said there were 1 – 2 leaks on the opposite side of the open side that were «likely» from the lines splitting. Since the lines were entirely covered in foam and on the other side of the tub, I have no idea how he reached this conclusion. In any event, he told me that if 1 – 2 lines had split, the others would split soon as well, so I needed to have the entire tub re-​plumbed at a cost of $ 1200 – 1600. His «inspection» and discussion with me lasted less than 10 minutes and he charged me $ 95 for the «house call» but offered to knock $ 50 off the charges when I scheduled the repair.
I have so many problems with this whole situation! First, I have serious issues with paying for estimates. This is a bad business practice in my opinion. Second, I was under the impression I was having a service call, not just a bid. This man was in no way prepared to do any repair work on the tub so to charge me for an hour of service time is appalling! And last, but definitely not least, I found another spa repairman who came to my house, on Saturday, took all the sides off, tore off the foam until he found the 1 (yes one) leaking joint, re-​glued the joint, re-​foamed the area and put all the sides back on in just over an hour of time and charged me $ 100!!! The spa works great and the leak is fixed!
I have truly learned my lesson. I tried to believe that they could improve and I wanted to use a business in my own local community. But I will never ever go back to this company. I believe my examples speak for themselves. It’s a company that employs horrible business practices and clearly tries to take advantage of their customers.