FedEx Office Print & Ship Center

This particular location is especially bad, even for Fedex Office. The staff is usually not that helpful and does not take initiative to solve problems. It’s probably more of a management issue, but who knows. We used to have a business account with them, but have since moved on to other print providers as we got fed up with dealing with this place.

I have been shipping and printing from this store for 12 years… the staff and management were great and helpful. But recently there was a change in management and a massive staff turnover and the customer service has deteriorating drastically. The people that work here no longer listen to the customer… they talk over the customer. They are no longer eager to help with self service machines. And today I was overcharged $ 98 for shipping and when I brought it to the attention of the manager, after it had posted to my account, she was not apologetic… all I heard was excuses for how that over charged happened… even blaming me saying the form I used had the boxes in the wrong order… I received the forms I used from Fed Ex. Then she said if my over night shipping was not available for $ 9.48…then she instructs her staff to send it the most expensive delivery so it’s not late… for $ 98.36. I said that if you are going to upcharge a customer almost $ 100, didn’t she think that the customer deserves a phone call to verify? She then said… well did you get your refund from Fed Ex? I said yes and she said then there’s no problem. Won’t be going back to that store ever again. Now I am also going back through all my receipts and past billings since this manager has taken over and verify that all the charges are legit.

It’s just like every other FedEx office (Kinko-​y inside) that I have been to in any state. These guys (once in a while gals) are alright, listen alright, do an alright job. They ARE fast & speedy and that’s what one is looking for in a joint like this. Oh, wait — this one in particular does not have much of a wait. Always good when you are racing from errand to errand.

I don’t know if this is how all FedEx Office Print and Ship Center’s work, but I put my order in via internet… and within an hour, they called to confirm the order and tell me it was going to be ready in less than 2 hours… sweet!