Auto Damage Experts

For the first time I met Mr. David Smith I was very Impressed with his professionalism and expertise.
Not only I find them on Google, also few of my friends and people I know they recommended ADE.
Anyways, I called and made an appointment with them. In the beginning my impression was maybe I am paying to much for an inspection. But, after David came and start inspecting my 1960 Mercedes 190SL I was embarrassed of myself to see I was comparing money with Mr. Smiths knowledge & expertise.
He spend almost two hours to inspect my car. He took over 250 pictures. He did the best possible job I could ever imagine.
Thank you ADE, and thank you David.

I was referred to ADE after a major car accident and repairs that took over 4 months. My car was not fixed properly the first or second time so I took it to a second auto body shop and they recommended calling ADE for an inspection. David looked at my car and immediately had concerns. He was great at pointing out the concerns he had and explaining what it meant in terms of safety. After his initial inspection he helped me advocate with my insurance company as well as the shop that had «fixed» my car. After he had my car for a week I was offered a new car by the shop that was supposed to fix it. I really appreciated the support and advocacy David provided me in this situation. After 4 months of crazy-​making it was nice to finally have someone believe me. Thanks!

When my wife was involved in an auto accident I hired ADE to do a diminished value assessment on our vehicle. I filed a diminished value claim as a result of their report. Throughout the process ADE has been outstanding. Their extensive knowledge of both the pre owned vehicle market and the auto repair industry has given real credibility to my claim throughout the legal process. I’m very appreciative of the work of David and his team and I’ve found their service to be worth every penny.

I was skeptical at first. I didn’t even know something like Diminished Value existed. David and his team treated us like family from the beginning. I drove my brand new truck off the lot and a month later someone crashed into it causing $ 20,000 in damage. After the truck was repaired I brought it to ADE, they inspected it and found a few repairs that still needed to be addressed. David went to the repair facility and actually showed them what needed to be repaired. I am still waiting for a full payment for the Diminished Value but David has been there along side advising me through the whole process. I would definitely recommend ADE these guys know what there doing and they want to do the right thing by you especially since insurance company’s try to get out of paying and repairing vehicles the proper way. Thanks a bunch ADE

These guys were great. They took all the negotiating away from me so I didn’t have to worry about anything, and they got me a lot more than I was originally offered! Would recommend them over and over again!

I would not hesitate for a minute in working with David, Emily and the team at Auto Damage Experts. They helped me out twice and both times the results were tip-​top. While I wish no one is ever in a wreck, if you do have one, or your car is damaged by the forces of nature, call these people. The insurance company may not recommend it, but do not listen to them. It is worth getting a second, neutral opinion.
If you live in Portland and are not looking forward to the drive to the office, buckle up. It IS worth it!

This reply is a perfect example of the length of the scam this company will go to in order to protect their reputation. They claim that all of the incredulous time delays were my fault? So, when, in the very beginning, they said my file would be handled in 1 week and I called them after 2 weeks to find out what the hold up was and they told me they were swamped with other customers, that was my fault? Or when, another time, I was told I would be called by the end of the week and 2 weeks later when I called them back their excuse was that their secretary was sick… again, this was my fault? And those weren’t the only instances. If my claim was such a hassle for them from the beginning and that they thought I was withholding information (which I never did), why wouldn’t they have told me this in the first place? I always received excuses as to why they couldn’t keep up, which was nothing I could control but was excruciatingly frustrating, and apparently a withholding of information to me that could have helped things go more smoothly.
I had been completely honest with everything that happened, and even did my own research to further help THEM out because as a sane person I did feel bad and understanding that they were swamped and had people out sick, but it got to a point where I gave up with them because of how misrepresented they had made themselves out to be. The number of times I had to email them with all uppercase letters in the subject heading saying «IMPORTANT PLEASE READ», just to get their attention after so many phone calls and the inability to leave messages due to voicemail boxes being full was astounding.
When I first spoke with David (the only time) on the phone he asked if my car had been in any COLLISIONS. I said yes, one. That was the truth. It wasn’t until months later when they said my car had multiple claims that I actually had to do research with my insurance company to see what those claims were and found out that they were repairs to cracked windshields, not due to any collision. Not only was I not aware that cracked windshield replacements were considered claims, (how would I, given the fact that I knew nothing about this type of business) but they weren’t considered collisions anyway, and I was told by David’s associate that they shouldn’t even matter after we all found out what those claims were. Now they are saying on this reply that those claims would have diminished the value significantly? I find that hilarious as it is a straight up contradiction to what I was told. I am being completely misquoted in saying only that I «forgot» about those claims because what I told them was that I had no idea cracked windshields even counted as claims, or especially, collisions, like i was asked about in the beginning.
There was 1 other claim showing up on my VIN number and to this day no one, not even my insurance company after a massive amount of digging and researching my VIN online, has any idea what that is, and they cared not to help me figure it out at all.
The final confronting to me that these people claim to have done about this situation was so unprofessionally handled I felt sick to my stomach after the conversation. I’m a student and I paid $ 500 to get justice from a drunk woman who hit my parked car and caused $ 7500 worth of damage, and these people made me feel like all of it was my fault. That’s why I wrote the reviews I did and why I will in no way take them down. Other people need to know that the way my case was handled is a possibility for them too before forking over $ 500, because that’s a lot of money especially to someone whose car took 2 months and $ 7500 to repair. I believe it was Emily, who told me in a valley girl type of way that she just didn’t know how to handle this because they’d never dealt with a claim of my nature in all the years they’ve been operating (really?). Her tone of voice was demeaning, cold and straight up rude. I found myself angry and, upset as I was, trying to talk her out of whatever insane state she had worked herself up to at this point. The end of that last conversation finished with, «We’ll have a template letter for you to send to the insurance company this week.» Did that ever happen? Of course not. Nothing they told me they could do ever happened in a timely, professional, truthful or courteous manner, if at all. And not once until that point had they told me that it was my fault. I believed in this company and what they did, the other reviewers seemed so pleased. If they could have left their egos at the door and actually helped me get through this process nicely as they said they would, this could have all been avoided. Unfortunately it wasn’t the case. As David said, he hasn’t dealt with me personally but is obviously judging me. I think that really says it all and makes me laugh. Hopefully it will make whoever’s reading this laugh too.

David is great. After having a number of issues with my car following an accident I was connected to Auto Damage Experts for a post repair inspection. David was awesome!
David looked at my car and in under 10 minutes he diagnosed that the car needed to be replaced. He then showed me the photographic evidence of what was going on and the process by which I’d get reimbursed for the car. He patiently sat with me as I freaked out a bit and explained why it was the right move. David and his team then took over and handled everything with my insurance and the mechanic that repaired my car. In the end everything wrapped up in a week and I was in a new car by the end of the next week. David was incredibly responsive and always took the time to explain what was happening and what the next steps would be.
I absolutely recommend their services.

Dave was absolutely fantastic. Use Auto damage experts.
He explained his clear, upfront price and told me that it would cover everything — And it did! Months of back and forth on what I felt was a pretty complex situation. My brand new car, $ 100,000+ sticker price, limited edition (200), with less than 5,000 miles was rear ended and had $ 25,000 in repairs including frame damage.
Dave helped me every step of the way and we managed $ 27,000 in DV.

ADE delivered the service it promised. I ended up getting a fair appraisal amount from my insurance company, so i would recommend the company. The only reason this is not 5 stars is the lack of communication. I called and emailed several times for status over the weeks that it took to resolve the claim, and I had better communication from the insurance company (Progressive). I didn’t receive a call or email back until there was resolution. Again, the resolution was as promised, so the company does deliver, and I would recommend them.

Just would like to say thank you to David and Emily Smith for all their help in receiving our Diminished Value on our Audi. We never even knew there was such a thing till our Audi dealership told us about it when we took in our vehicle to trade it in. We were shocked on how much our value on our vehicle went down because of the accident. It seemed so unfair to be punished for something that wasn’t our fault. That was when we were told to look into Auto Damage Experts in Beaverton, Oregon. We called them and right away they helped us through the whole process. I had to do it all without my husbands help and to be honest, I thought this might be a little over my head but they made it very easy with step by step instructions… even what my letter to the insurance company should look like and what it should include. I’m happy to report that we received exactly what our diminished value was. This business is very professional and obviously the insurance companies realize Davids expertise in this field. Couldn’t recommend them enough!
Thanks again David and Emily

David and his team are great. He is honest, reliable and has great documentation. He took the time to represent us and made sure we would be able to have a clean break from this car we bought, that was said to have a clean title and car fax. After we bought the car we noticed that it had been serverly damage and was lied about on carfax. We had hired dave to do an inspection as well as a diminished value claim, and long story short he provided solid evidence and paperwork so we could return the car. Great job again to him and his teem!

Outstanding team. My experience with David and team is excellent, right from the first time I talked to them my impression was and remains that they are clear, direct and honest in their approach and provide best guidance.
Both David and Emily are quick in responding and they helped me get much better value for my total loss. I would highly recommend Auto damage experts for the reason that they are best professionals around for total loss appraisals.
Thank you ADE for great work !!
— Yogesh, Folsom.

I have worked with David personally for the last few years helping people understand the benefits of his appraisal services but up until recently had no idea how off I was. He sprang into action when I had an unfortunate incident with my 2009 Audi and really showed me that the insurance companies are NOT on your side in these situations. In only a few short days he had re-​evaluated their appraisal and found many short comings. Not only did he get me every penny that my car was worth he went above and beyond and negotiated the settlement for me. If you EVER are in an accident your first call should be to David and Auto Damage Experts.

Very detailed review of my accident proved to be just what I needed. I was able to recover all of the estimated diminished value and the inspection fee! Very comprehensive review that made the insurance company take fast action and settle the claim. Highly recommend their service to recover diminished value.

These guys are pretty awesome. I hired them to do an appraisal on my totaled vehicle. Far exceeded my expectations and have assisted in recovering money from the at-fault-motorist’s insurance that I would have otherwise never known was accessible to me.
Also hired them to appraise a prospective purchase in another state and they got back to me quickly enough to where I was able to make the purchase less than 24 hours later.
Will definitely be looking to them in the future if the occasion arises, as much I’m hoping that it won’t.