The UPS Store

I had to get something fragile packed and stopped in. The owner or manager was condescending when he found out it I intended to ship it via USPS on my own. He packaged it and kind of held it hostage trying to convince me to mail it UPS from his store. He is one of those people that know everything and has an answer for everything. I paid for the packaging ($ 12 for box and bubble wrap, about a 12“x12″) which was very expensive for what it was. He was giving another customer so BS as I was leaving. Wont be back unless its some sort of dire emergency.

This is the second time over a few months that I have seen the person who works here go above and beyond to help everyone get things taken care of. I would normally never think twice about writing a review for a UPS store, but this guy’s customer service is awesome!

Horrible service and very unprofessional. The manager, Ryan, and another employee were arrogant and disrespectful. They treated me as if I were a disservice. I went to the UPS location to send back a textbook that I had already prepaid for through the book company. Neither Ryan nor the employee had any idea how to handle the situation and tried to make me pay for the box in addition to the shipping costs. I showed them the printed shipping labels and the receipt that the booking company provided and explained to them everything was already prepaid for. Relentless, they still tried to make me pay for the shipping costs and the package. I refused and took my book to another UPS location in Streamwood. The woman at the Streamwood location took the book and the shipping labels and handled everything accordingly. She understood everything was prepaid for and I was out of there in less than a minute. I will never go back to the Bartlett location again.

I would give less than one star if I could. Shipped two packages back in November of 2013 and only one ever made it to it’s destination. The missing package had never shown as having left the store but the owner, Ryan, swears that it did. UPS Corporate said I needed to deal directly with the store, which was a nightmare. Ryan is very unprofessional and not helpful at all. He took weeks to get me responses to my questions and never, to this day, has given me any kind of explanation. There was more than 1000 dollars worth of goods in the package but Ryan, after two months only wrote a check for 109… again no explanation.
I am pursuing this as a theft of goods and will be looking into legal avenues for additional compensation. At the very least, a sincere apology and explanation from the owner of the store would have helped. But no, nothing from Ryan.
Do not ship from this store unless you want to overpay and are ok with not having your package make it to its final destination.

This UPS store is very close to my house which is the main reason that I do business here. I come into this store to ship something maybe once a year. My interaction with the staff is always mediocre. It is a weird mix of friendly and indifferent. Their accent can be difficult to understand as well.
I have been shocked by the cost of shipping packages, but I assume that the rates are set by UPS corporate and not by the individual stores. Once again it comes down to convenience. I am not bulk shipping, so the effort of shopping around for a lower rate is just not worth it.
I have also used the notary public service at this store. The language barrier made this task more difficult than it had to be.
Overall, this store serves its purpose for me and I will keep coming back, but I wouldn’t mind if it improved.

The last review was from 2005, so I’m not sure who the owners were then.
Yes, you can ship packages from here, but the prices are extremely high. The UPS prices are almost always more (e.g., $ 3 – 4 more) than the post office. I was not told about this at first, so I felt a bit deceived. (I asked for the cheapest price, but only when I said I did not want to ship it via UPS did they offer me a lower price.) Also notice that there is a postal service «surcharge» of an undisclosed amount — unless you ask how much that is. It’s a rip off.
At other UPS stores, I have had better experiences. In fact, I have even been advised by honest workers to *not* ship with UPS and go to the post office instead. Each UPS store is different, and it comes down to whether the workers care about the money or the customer.
I would suggest the post office.

I use this place to ship stuff all the time. Whether its for business purposes or for sending my pals a birthday gift, this place is great. They always get my shipments where they need to be on time. The people here are real nice too.