Alaska Airlines

The service to Los Angeles is new, and a great value at this time. It goes out of concourse C but know at least in the AM, there is no TSA PRE. Go to concourse B.

The flight I took from Baltimore to Seattle was excellent. The on board service was great. The stewardesses were amazing. We got to Seattle 20 minutes early. The food options were decent for a decent price. The check in was a little rough due to my typographical error. I omitted a letter from my daughter’s first name when making the reservation. Apparently this is a huge problem. I had never done this before so did not know how much of an issue it can be. We got there 90 minutes before the flight. And was a good thing we did. In the future I will make sure to double check for spelling errors. My error took about 30 minutes to fix. I was getting a bit stressed that we would not make the flight and was embarrassed at such a stupid error. I had read that Alaskan air sometimes take off early and indeed they did (by almost half an hour). There was little to no communication with me they acted like I did not exist. Directing any communication to my daughter. I realize it was stressful for them but they could have made it less stressful by being more communicative. Seems that they should be prepared for something like this. It was clearly my error but I feel this could have gone more smoothly. I read that some airlines actually charge a change fee for this and they did not. I am grateful for that. But, I feel that part of customer service is dealing with issues or problems that come up and to keep the stress to a minimum, you can inform and talk to the customer. My take away and advice is make sure you don’t have any typos as one small error can mess up an otherwise smooth transaction.