Trek Bicycle Store

Went in for a bike seat which could have easily turned into a bike sale if the employee would have been the least bit interested in helping us. Absolutely no help. In fact he asked, «do you have bike shorts» rather than trying to find a comparable seat to what we brought to the store. Will not be back. Awful first impression.

George, the manager is great. I needed an inexpensive part so not big revenue for the store. What I was spending did not make a difference. George spent time listening to my concerns about my bike and recommended the exact piece needed. He even installed it for me. I will return and recommend this store to my riding friends. Thank you so much for your excellent service.

First and foremost, I am a customer (purchased two bikes here) and believe that Trek builds a quality product, at a premium price. I am however, very disappointed with the service I’ve received here (past three visits), and will likely never return. On each occasion, I dealt with aloof, uninformed, and marginally competent employees. The image they convey is of a singular focus on sales $$s over the customer experience, and an utter lack of humility as a business. «Lets see how much we can get folks to pay for generic equipment» is my impression, rather than earning my loyalty. I then go down the street to local bike shop in Town and Country, and they order me the same part, at half (yes…half) the price, install it for free, and thank me for coming in. Why would I even consider coming back you say? I wouldn’t. So disappointing.

I waited 15 minutes to find someone to help me here, and when they did they were surprisingly rude. They repeatedly questioned me about my needs and preferences in a really condescending way. The guy was actually sneering. If you want to be completely discouraged from biking, come have this stereotypically douchey bike shop guy laugh at you for trying.

Fantastic bike shop. All of the employees here are excellent. This may not be your small local bike shop, but the treatment you receive here is top notch. Jason, Emily, Pete, Gary and everyone (can’t remember all names) have helped me countless times. Their quality of work is perfect and if something isn’t right they will make it right.
There have been several occasions where I needed something done last minute and they had no problem dropping what they were doing and getting me back out on the road again. Even for more complicated repairs or upgrades they get the work done quick and get me back on my bike. The bike shop close to my house once told me it would take a week to get a wheel trued. I took that same wheel to the trek store and they did it in 3 minutes right in front of me.
Keep up the great work guys!

I bought my son a preowned bike that was traded in through their trade-​in program. It was a good value for a great bike. They spent a good amount of time going through it to be sure everything was perfect. I have not needed any service so I cannot speak to that side of the business.

WARNING! If you purchase a bike from here, make sure you check that the components you receive on your new bike are the same ones listed on manufacturer spec sheet.
–That said, I bought a 2008 Trek Portland from the Trek Store in Ballwin, Saint Louis, not an inexpensive bike by most standards, and was generally impressed by the service and store, and really did my research in finding what I wanted. HOWEVER, Since purchase I have now noticed that the Trek spec sheet specifies an Ultegra front dérailleur for the 2008 Trek Portland, and alas, mine has a 105 front dérailleur. Seeing as though the rest of the components are 105, maybe something took the Ultegra that rightfully should be on my 2008 Portland, and a 105 was thrown on in the hope that I wouldn’t notice. Well i did. Then again, maybe it’s a honest mistake…
Either way I’m upset my this and will be contacting Trek, and the Ballwin store, this Unilocal review is just the first step as I have since moved from STL.
–Trek Store Saint Louis, if you wish to rectify your misrepresentation of Trek Products, Please contact me via e-​mail
I have serial # and receipts

Nice bike collection. Extremely pricey. Repairs will also cost you a lot. They repaired a bike for me, and called up with more things that needed to be done after I got the estimate and they had already started the work. Giving me some excuse that they would be liable if I didn’t get it repaired. That’s a shoddy used-​car salesman tactic that I didn’t appreciate at all. I won’t be back.

The guys at the Trek store are great. They are helpful, nice, and they know what they are doing. When I went in in November looking for a bike, I picked out the Earl, which fits my needs perfectly. They never try to sell you anything and the service is amazing. Keep it up guys!

Caveat Emptor.
The service after the sale here is VASTLY different than before they have your money. Don’t believe anything they promise you when trying to make the sale. I eventually had to get American Express to force a return/​refund.

I will preface this by saying that I didn’t buy anything when I went, but I wanted to review them anyways. I’m in the market for a new bike and after riding a Trek Madone, I feel like I don’t want anything else. Odds are, I won’t get a Madone because they are fairly expensive, but the service I received in this store was top-​notch.
The guy that was helping us did a great job of showing me the different styles of Madone’s and what the main differences are in the price points. He also helped get me fitted on the the proper size bike since my old bike was a Bianchi and was a little too tall for me.
If I come up with a couple grand, I will certainly be back to pick up a bike here and in the mean time I might be back for some accessories.