Subway

I called around 10:20am to place an order for 20 sandwiches to be delivered by 12pm, during the process of the cashier charging my card she asked if she could call me back (she never mentioned once that it was a problem to have them ready and delivered by 12pm). She never called back. 12pm rolls around and no sandwiches. I called to check the status and the cashier claimed they were on their way but then transferred me to the manager. We discussed how my order was late and then he started explaining how they need 24 hours notice for these type of orders (he mentioned this more that once), as if it was my fault for calling so late? I explained to him that I am aware if it is a big order they need more time to prep and deliver but at the time I placed the order I was not informed of this by the cashier. If I was I would have ordered from another place. I asked for a discount on the order because of the fact that they were late and because of the managers lack of taking responsibility for his issue with training his staff. He offered to give a 10%, I was ok with that. The order was finally delivered at 12:25pm (25mins late!) After passing out everyone’s sandwich we noticed they got 2 of the sandwiches wrong. I called back to speak to the manager again and he offered to make the sandwich and bring it to us but I told him not to bother because they were already late. He bumped up the discount to 15%.
The 15% discount can be applied to my next order and I appreciate that, but I’m giving this location 2 stars because:
— The cashier failed to call back
— No one called to inform me my order will be late
— The manager tried to place the blame on me (the customer)
— The cashier failed to properly set expectations regarding my order (training issue)
— The order was delivered late
— I had to ask for a discount, rather than the manager offering something to improve my already bad experience
— Our order was wrong when it was delivered

I only knew they were here because I go to the nail shop a few doors down. $ 5 foot long. You have a choice to add spinach instead of the blah iceberg lettuce. There are the usual fixings and oh it’s additional 50 cents when you want your sammie toasted. Their fresh baked chocolate chip and white chocolate chip macadamia cookies are really good.