Ward Group Property Services

Bought an Amazon Local voucher for tree trimming. Voucher states appointments available 7 days a week, only blackout dates Memorial Day and Fourth of July. Purchased the voucher 5÷6÷15, was told to email them to schedule. So I sent an email and received an e-​mail to call to schedule because there were so many rain reschedulings. Called today was told they don’t work 7 days a week. I’ll have to schedule time off from work, because I’m not having work done on my property of this magnitude without being there. Their website has been disabled, also, which, quite frankly, seems suspicious. I’ll work with Amazon to get my money refunded and find someone who can spend the time reading their own voucher (which I sent to them, so really, no excuse that you didn’t know what it said ahead of time) and who will honor the voucher.

I have used Ward Group for the window washing at my house in Lakeway a number of times and have always been pleased. They’re quick, thorough, and always polite. We recently moved and the house we bought is 15 years old and looked like the windows were never cleaned. I watched Zane literally scrape black water off the interior panes. It was actually pretty frightening! The difference now is literally night and day. The house is now bright and the view out the windows is perfect. Another great job for a loyal customer. Appreciate the great work at a fair price. You know I’ll be back.

Zane from Ward Group called me early this Monday morning after I called and left a message on Sunday evening. I had bought a Groupon for gutter cleaning. They came out less than 24 hours after I had bought the Groupon! Their guys were very professional, quick and clean. They had the whole job done in less than 30 minutes and cleaned off all my sidewalks and driveway after their work was completed.
I would highly recommend them to anyone interested in having their gutters cleaned and am interested in them doing maintenance work for me also! I will definitely use them again!

I bought a Groupon for gutter cleaning on Thursday. Zane and his guy were here before noon on Saturday. My gutters were SERIOUSLY clogged and a small forest had begun growing from them — not the green roof I had in mind. The guys were professional, super friendly and now my roof and gutters are spotless! They even reattached the downspout my dogs had knocked down without me asking. I can’t recommend these guys enough! Thank you!

I know this is gutter cleaning but I cannot say enough GREAT things about the quality of the work performed. I was away on vacation and came back to SPOTLESS and CLEAN GUTTERS. The job was so thorough they included an impressive cleaning of the top of my carport and the top of my back yard deck. Hauled away all debris. I would seek service from Norm over and over based on this one experience!

I had some gutter and siding damage to my house and contacted Norman for repair. I ran into similar problems as a couple of other reviewers had in regards to scheduling and was worried that I would run into additional problems once they started the job. However, Norman and his team more than compensated the scheduling issue by delivering a superb job at a very competitive price. In addition, Norman was very courteous and professional throughout our phone conversations and in person. Now, my gutter and siding looks beautiful thanks to Norman!

I wouldn’t have put any stars if I could. Difficult to write a review when you can’t anyone to answer the phone. I have left a message three different times over the past month, and not a single returned call. I guess they must have all the business they can handle.

Purchased a LivingSocial deal for gutter cleaning. The deal only provided an email address as a means of contact. After a couple of back-​and-​forth emails (my phone number was included in the emails), we agreed upon a service date for a week later. My scheduled service date came and went. I was never contacted with regards to a cancellation/​reschedule. I think I’m better off investing in a ladder and cleaning my own gutters.

«Fantastic job at a price that is lower than the majority of competitors, especially for window cleaning»
Norm is awesome, very responsive with email or phone calls. I use Ward Group at multiple properties I manage. They are very consistent and thorough, making sure everything is spotless. Or as close to it as possible. With them doing this good of a job on bigger properties, I know the residential services offered would be just as good, if not better. I would definitely recommend Ward Group for any property managers or home owners looking for someone to do quality gutter cleaning and window washing.

Updated October 10, 2013
This is my second review of this company. Due to system glitch, my email was filed incorrectly. As soon as Norm saw my review, he reached out. He came to the appointment on time and did a fantastic job. I am pleased with the service, and will become a regular customer. I am giving them a new rating of Five stars.
Although Norm has kindly offered to clean the gutter for free, I insist that his excellent service must receive the compensation it more than deserves.
I appreciate local business owners such as Norm who reach out to customers.
==old review==
My review is solely based on their responsiveness. I don’t mind being scheduled out, but I would take my business elsewhere if my email messages received no attention. In general, it would be nice for businesses to respond to inquiries within 24 hours. I am not draconian. But a week and no response was too long for this reviewer.
I purchased the service via Groupon and contacted the company via email per Groupond’s instruction. I also called the company and got a voicemail message saying I might get a faster response via email, but no luck.
I called Groupon and they refunded my purchase.

i purchased a livingsocial coupon for gutter cleaning at a very reasonable price. i also had norm clean all my windows. he was VERY responsive on email, phone and text. the work was done with a professionally and looks great. i will use him again. i appreciate his work and and efficiency. left the jobsite clean and devoid of all the debris that had been gathering in the gutters for 10 years! windows are sparkling!
thanks!
j alexander

same exact experience that occurred for Cameron V. Austin, TX
1.0 star rating on 4÷10÷2013. Groupon Norm called to cancel the day of after my wife cleared the deck of everything for prep and then you could never get ahold of him now follow-​up after 4 calls and 2 emails later. nothing seems to have changed since April. Do not use them. I can’t even justify a star because we’ve gotten zero and he’s got our money… Groupon can collect the money he has for do nothing.

After noticing a small forest and perhaps a row of corn was growing out of my gutters, I was destined to see this groupon for gutter cleaning the next day. I instantly purchased it and scheduled right away. It was easy to schedule, and he showed up promptly on time and was quick, efficient, kind and did a fantastic job. My gutters are sparkly with no mess on the ground anywhere. Super happy girl! Highly recommend!