US Post Office

Came here as this was the closest Post Office to my home that I had just moved into. Wanted to set up a post office box to receive packages and to attain a key for my mailbox here in my neighborhood. I was given the run around for what I had to produce to prove my residence here which wasnt easy since the home was just purchased. I eventually was able to get a post office box which was reasonable in price. They said I wasnt able to get help with the key situation til the next day since the person in charge was off for the day, not sure how that works… I came back the following day and when I told the woman my address that I needed the key for, I was told that I had to go to the McNeil post office. I asked her why I wasnt told that from the beginning so I could have just set up a PO Box at that location. She said «well, that isn’t my problem now.» Not a good experience and not sure how someone with such crappy customer service skills could be working there still. I’m stuck with that PO Box for a year but once it is done, I want nothing to do with this location. If you want great service from friendly people, go to the McNeil station.

I have to use this post office because this is the branch that is tied to my apartment complex. This is the worst branch of any post office I have ever used. The people are rude, there are never enough tellers, the line is miles long all the time. My post man refuses to leave packages in the apartment parcel boxes forcing me to go to the post office regularly to pick up my mail. What good is the UPSP when you have to go pick up your mail constantly? And now they’ve lost a package and refuse to do anything about it because they show that it was scanned as delivered. I never received it! Getting to speak to a manager is like pulling teeth at this branch. THE WORST-​AVOID AT ALL COST

Usually I was helped by the male clerk who is at the 2^nd counter from the right. He is absolutely delightful to talk to. However, today I had the «pleasure» with the disgruntle guy who is at the 2^nd counter from the left (you know who you are). I was mailing a silicon case about the size of my hand.
Me: «I would like to mail this please.»
Clerk: printed out a $ 2.54 stamp without saying a word.
Me: «I saw a $ 0.71 shipping method. Can I use that?»
Clerk: «this is not a letter. is it?»
Me: «no, it’s not. But at least you can explain it to me before.»
Clerk: «I have been doing this a long time. I don’t need to explain to you.»
Clerk handed me the receipt without saying another word.
WTF is wrong with him? USPS could not find another human being for his job? Really?! USPS should fire this individual immediately.

Pretty simple. You either need a US Post Office, or you don’t. If you do, and you’re trying to decide between the «Bluebonnet Station» on Braker near Metric, and this location on Jollyville, then I’d say to definitely go Jollyville. Even though it’s busy, I’m usually in and out pretty quick. I did get a bit of an attitude when I didn’t notice the «Holiday» stamp I asked for was «International», and not regular first class. I just liked the pretty design!
Unfortunately for us, Bluebonnet (and not this location) is the one that services our home zip code. So I’ll probably be occasionally forced to put up with their slow lines and their «oh, sorry, can’t find your package today, try again tomorrow even though we left that slip you are holding in your mailbox». Now, if it’s morning, I’ll probably just stop at the *redacted* location, which is only open in the mornings. That place is a cool and historic location, and i’m never more than first in line. If I’m just needing stamps though, I’ll probably just use the Costco…

I don’t know why I punish myself by visiting this location — it must be insanity. Once a year I visit this location and it is the same rude and inept service by employees who feel like they can never be fired.
My 8 year-​old and I visited this post office today at 3:30pm to drop off a postage-​paid package. My package did not fit into the package drop-​off slot inside the post office, so we had to wait in line. Two employees were working when we got in line, but both stepped to the back after they completed their task. For about 5 minutes, the 20 of us who were in line just stood there and looked at one another in disbelief. Then one male employee appeared, deliberately moving slowly as if this location were open 24 hours. When I finally approached him and asked to drop off my postage-​paid package, he rudely said to «Drop it off at the end of the counter.» I replied that I wished someone would have told me earlier so I didn’t have to wait so long and he replied, «Just told you.» My 8 year-​old looked at me surprised that anyone would be so rude. She asked if this was reason why everyone uses email. Yes, my dear daughter, this is one of the many reasons why the US Postal Service is suffering. Taking my business elsewhere because there are other options.

The service from the post office clerks is great — friendly and accommodating. I can’t say the same about mail deliveries. I have contacted the PO twice about the mail carriers not delivering the the weekly ads. After my first contact the service improved, it was spotty after the second and now it is non-​existent. The stores pay for delivery of their flyers which ARE NOT being delivered. If the PO can’t improve their service then maybe it is time to contact the people (grocery stores etc.) who pay to have these delivered. It might also be of interest to state that «meddling» with mail is a very offense. Please improve your delivery, it would be appreciated.

I don’t think anyone actually enjoys having to go to the post office, but I’ve got to say this is the best-​managed smoothest-​running USPS I’ve ever patronized. They have enough clerks on duty to get people through in a timely manor — someone ought to show Northcross USPS how it’s done right. Plus the postal clerks are all very pleasant and personable. Can’t ask for much more than that. This is my post office of choice.

I never write reviews but the customer service I received today was absolute garbage. I have never been talked down to as if I am idiot as much as today over a simple question about my package not having a apartment number. I hope the rep I spoke with learns to speak to people with respect or losses his job.

The vendor for package service should stay open at all the times! I need to send the package but it won’t active.

5 stars because they mail and receive letters here, much like a post office is supposed to.
–1 star because this place ALWAYS has long lines. Even when it’s closed (when I’m going to use the APC).
At least when I finally reach the counter, the clerk is (generally) very nice. It definitely helps to come to the counter fully prepared (have your letters addressed properly, affix the proper labels, actually know what the hell you need, etc.).

The automated machine is broken. That kinda sucks. The staff is generally helpful, but the location always seems dirty when I go in there. It isn’t well marked, and could be easily driven by without noticing. It is also not generally busy.

This is one of the very few good post offices in Austin. Everyone here is so friendly, helpful and professional. I don’t know their names but I know each of their faces.
I began to visit Balcone Post Office on Jollyville Rd when I repeatedly experienced outrageously poor customer service from the post office at McNeil and 183. McNeil has this lady who wears blue gloves to protect herself from you and your dangerous mail. Meanwhile, she is rubbing her gloved hands on her face and being rude to you. Well that really defeats the purpose of the gloves, huh?!? And I had to get away from the McNeil grumpy old tall man because he was rude. McNeil is horrendous. Let’s hope they both stay at McNeil and don’t come over your nice Balcones.
Thank you Balcones for SAVING Austin in the mail world. You are so professional. And you are one of the few places that does not hold private (and some extremely inappropriate) conversations with your coworkers while in the middle of a customers transaction!
I do enjoy coming here!!!
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I’ve only come here a few times, but I’ve had really good experiences each time. The line has never been more than a few people deep and the employees are friendly. Today I went in and the lady that helped me was great. She was fast, helpful, and super friendly. You don’t see a lot of that around the holidays.

It’s a pretty okay post office. I come here regularly to ship packages.
The most noticeable thing about this location is that it’s quite hidden away. The entrance is very easy to drive past, and it’s difficult to spot the post office from the road; you’ll probably drive past it at least once. But the flip side is that this post office seems less crowded than others. I can always grab a close parking spot. The drop off mailboxes are conveniently located, and Jollyville is not a busy road, so it’s easy to pull out of the building.
I’ve always found the office workers helpful. The office itself could use some cleaning/​renovation. The only thing that bothers me is that when you are shipping a package at the desk (as opposed to the drop off), you’re told to leave your package at one end of the counter with everyone else’s packages. This is totally insecure. When I’m shipping a package that is valuable, I don’t want to just leave it in a pile, please. Not to mention anyone who is leaving a package there could just steal one of the other packages in the pile so, so easily. Sketchy… so I always put them in the package drop off instead so they’re not open to the public.

Well one of the sweetest staff in entire post offices I ever been, Belinda I guess, she was great for her job, helped me out. This location is closer to my work, I will def come back to this location if I ever have to send stuff aboard. Keep austin smile

terrible service. It has been days since postal carrier picked up mail and NO ONE EVER ANSWERS THE PHONE!!!

Don’t even try calling this location because NOBODY will answer. Why have a phone number listed if you won’t have anyone answer and assist someone? Poor customer service.
In addition, I’ve gotten no notification that I had a package that was undeliverable. Thank god for technology and tracking numbers otherwise I would have never known about this. You guys need to step up your game and get up to speed with the times. Ridiculous.

An overnight package sent from this location apparently spent three days in back before actually being scanned out and sent on its way. Meaning, an overnight package sat in a sorting cart for THREE DAYS before actually leaving the facility. Or it fell behind a radiator, or it was used as a source of inspiration to do no good as employees simply stared at it with vacuous, soulless, empty eyes. That being said, the people that work here are not as abrasive and stupid as those working at locations closer to my house, but they most certainly do not enjoy their jobs or the fact that people come inside to purchase goods or services.
To be perfectly honest, the USPS has been the singular source that turned me from a person who believed government-​run services could provide at least a modicum of quality, into a person who believes capitalist incentivization by privatizing certain industries is the only way to get a single goddamn thing done.
I now dread coming into ANY Austin-​area post office. They succeeded in reducing their workload. Mission accomplished, USPS!

This place is a bit tucked away behind some trees but they have a really big «PO BOX» area which I guess would mean that they have a lot available (?) There is a Sonic across the street so if you cannot find it then there is your landmark! The employees here are a bit slow but they are super duper friendly compared to all the other locations that I have visited. It is located quite close to the highway also so if you are in a hurry to get to a post office off 183 then this is the place to go.
*closes at 5:30 Wednesday before Thanksgiving! (same time as usual)*

I wish my post office wasn’t on the other side of eternity from me, but that’s to be expected when you live less than ½ mile from the southern edge of your ZIP code.
But this post office location actually gets customer service. I called this morning to inquire about a missed package delivery and the woman who answered the phone was courteous and went above and beyond to help. Not only did she check «in back,» she also tracked the package herself and agreed that the delivery status didn’t make sense to her either. Then she even informed me that they were having issues with package deliveries on Saturday.
Sometimes, a problem is an opportunity for your employees to truly showcase their customer service. At least today, my post office took that opportunity.