United States Post Office – Contract Station

I am absolutely DISGUSTED AND MORTIFIED by this place now. I have given this shop my business for nearly 8 – 9 years, and DEFINITELY the most of it for 7 years solid. However, the following story and then further treatment of it afterwards will ensure that I will NEVER SPEND ANOTHER PENNY HERE.
On 12/​26/​2015, the tornadoes that hit the Dallas area and outlying towns near Garland^& Rowlett happened to hit a small town where my mother’s & brother’s houses were COMPLETELY DESTROYED — down to the bare ground in the case of my mother’s home. It didn’t help that the 28^th, 2 days later, was my mother’s birthday. I could not get back to Dallas on that date, but rushed to gather some much needed belongings [CLOTHES, SHOES, SOME SNACK FOODS even] and some very personal treasured items to bring comfort and familiarity (a CD player of mine, some CD’s, headphones) because my mother literally lost EVERYTHING she owned. I was emotional but «up» as I could be, and had a long 10 – 15 minute conversation with Lynn, a woman who is often working behind the counter, I’d guess in her 40’s. Usually as friendly as she was this day, and who was somewhat familiar with me. I explained about the tornado, packaged the items up into a box that I bought there, — 14 pounds worth, and this was on WEDNESDAY 12/​30/​2015, about 4:30 PM. To send it Express and to try to get it there overnight was exorbantly expensive, and that small town does not offer direct Express service that way. So we opted to go Priority Express, which normally would have gotten it there by FRIDAY but since that was JANUARY 1 and New Years Day, she told me it should be there by Saturday at the latest, ½/​2016. There was even a chance that it could get there the next day anyway since it was Priority Express.
I even shared pictures from my phone of the devastation of the site of my families homes, because I still my self was in some bit of shock from what had happened to them — it was literally that BAD and emotional, even to the lady in the next line over who had been listening to the story of the tornado and damage. Lynne even «took care of the postage» for me, out of the goodness/​kindness of her heart.
I checked the mail tracking number the next day and the package showed to be at the sorting center or arrival in Dallas, which made sense, so I figured it would be Saturday. The New Years Holiday came and went, and I began making my plans to go back up to that area to help them out as much as I could. I checked the tracking again on Saturday, and the box showed… to be in CHULA VISTA, CALIFORNIA.
I even re-​entered the number because I couldn’t believe what I was seeing.
1) My handwriting is EXTREMELY clear, legible and easy to read.
2) WTF x 1000?
I didn’t «react» because I needed to stay calm, so I decided to wait until Monday when the Post Office opened back up. I called them to see what was going on and found over the course of a long conversation with Customer Service that the package had to have been keyed in wrong on the receiving end there. I intervened on the system provided by the Post Office Box website and scheduled the redelivery of that box for the next day to this town, via the Tracking Number, and it was sucessful, and I received confirmation.
The box then went to San Diego, CA on the FIFTH of January, 6 days after I had mailed it Priority Express, and then back to Austin on the 8^th, TEN days after I sent it. It was then sent back out and delivered on the ELEVENTH OF JANUARY.
THIRTEEN DAYS AFTER SENDING THESE MUCH NEEDED ITEMS TO MY MOTHER WHO HAD JUST LOST EVERYTHING SHE OWNED. I WAS LIVID
I did not go back to the Post Office until this past weekend, on Saturday afternoon the 16^th. I went in calm, had to mail a letter, and told the young man there what had happened. He said, «Well, the manager is right here, would you like to tell her?». I said yes, I would, and I was introduced to an older, taller woman who seemed like she was a little put-​off that I was waiting to speak with her. She finished up with another customer, and I began to tell her the story of what had happened. And yes, a line had formed, but I felt I had a right to relay my story and disappointment in the situation, having proof from two different Consumer Affairs officers that the problem originated in that location.
I did not get far. Once I gave her the tracking number she pulled up some screen on the system and began immediately «defending» the system and how it «couldn’t have originated on their side», and that «they are just a contractor» and that it «wasn’t their fault», and it just PISSED ME OFF. She has NO IDEA how devastating the event was and how important that the items I’d placed in that box, about $ 125 worth of brand new items plus some irreplaceable ones were placed in THEIR CARE, and they were the last ones I’d handed it off to.
Ii didn’t appreciate her defensive attitude and I’ll never spend another dime here!!!
Excuses! Disgrace

Standing in a line back to the door while one clerk works and two others ignore the line of customers to discuss swapping days on their upcoming schedule.
I didn’t think you could get worse customer service than the post office — I’m being proven wrong. See submitted picture for more.
Update: and they close at 6PM. So much for convenience. At least at a real post office you can get in 24 hours a day.

I like their hours of operations but their costumer service is terrible. The lady that assisted me was older and did not have much patience. She was rude and got overwhelmed easy and started being very snappy. Would nott recomend this place

still fast, easy and a great selection of items for me to mail packages or get stamps! thanks Parmer post office!

The short of it: ALWAYS GET A RECEIPT!
I dropped off a pre-​paid package returning some items to a store, and was told to put it on the return counter, with no offer of a receipt. As I was in a hurry with my young child, I didn’t think much of it. Later, I found out the package never reached its destination.

I go here all the time out of convenience. Parking is an ease due to the spacious lot. The line is nowhere near as long as the one on Braker… But avoid the rush hours (lines generally form after 3 pm on weekdays). It’s a smaller than average post office, but it seems to contain everything you need for mailing purposes. As for customer service, the employees tend to be indifferent or bored, but never directly rude (to me, at least). I’m fine with that since I normally just pay for my postage and leave anyways. Overall, I would recommend going to this post office.

The sales associates and employees are very helpful. I was shipping a textbook of heavy size and shape and he offered all my options from Media Mail and Standard Post (much more expensive but faster). No other USPS explained these options to me and I told them I appreciated it. Great customer service even if it is crowded and busy, they’ll take the time to assist you.

Don’t go here hoping to easily mail an international package.
According to the tall, strawberry blonde, Jennifer, who informed me she was the manager, USPS is now requiring them to use a web-​based form that they can’t be bothered to fill out themselves, so each customer must stand in line and type in the shipping info.
I clarified that this new process was mandatory; only to find out that it is the annex which is forcing customers to enter this info (and stand in line behind others who may not be familiar with the process), not USPS. (USPS is requiring the form, not that senders do the work themselves.)
After waiting for a man to figure out how to ship a package to Antartica, I entered my package’s info THREE times and got an error message each time. Sadly, when I asked for help, Jennifer told me there was nothing she could (read: would) do about it.
Previous visits have gone smoothly. The staff seems nice; however, I have a hard time giving high reviews for places where management is closed to feedback.

Consistently bad service. The woman with the blonde hair is by far the worst, but the others are not much better. Other than that, it’s a normal post office.

This place is great. It’s very convenient to where I am. It’s a small place with only two people working, but it’s also not usually very busy.

This is a great location with mostly great employees. But I give 1 star for the single bad seed employee that all negative reviews refer to. She is unpleasant and just not fun to deal with. Get rid of the rotten egg and get 5 stars

The staff has been pretty helpful except for one visit. When I go, there is usually not a long line. This location is very organized and clean.

I will second my displeasure with the woman at this location with the long strawberry blonde hair. I was not surprised when I read that someone else had mentioned her. She is extremely unpleasant and does indeed act like you are bugging her any time you deal with her. I ship out small packages pretty regularly and even though they are almost always pre-​packaged and postage is paid for and affixed to packages, she still manages to seem annoyed when she takes them from me. If you ever have a question she practically rolls her eyes at you.
Everyone else at this location is fantastic. I rarely have to wait long and the other employees are friendly, even conversational at times. In fact, one time recently when I approached the strawberry blonde lady (because she was standing at her counter doing absolutely nothing) to drop off a few packages, she actually ignored me and just stood there listening to the conversation the employee on her right was having with a customer. The employee to her left saw and smiled and asked if she could help. I gave her my packages and asked her if she could please check the weight on one of the packages. Since she didn’t have a scale at her station she had to use the one in front of strawberry blonde lady … who didn’t even move! The woman helping me had to reach awkwardly around her to weight my package, told me the weight, and continued to help me at her station, and all with a smile.
I feel bad for customers and employees that have to interact with the strawberry blonde woman. She really knocks a couple stars off the rating. Especially since she seems to be there a lot these days :(

Lady with long strawberry hair was a bitch while I had a few questions. She acted I was bugging her and was a complete idiot. Isn’t it your job to help assist me? I don’t send things that often.

Since there is not 0, i put one star. I Was waiting for the post office to open when the girl came in. I just needed to ask whether or not i needed the receipt to get a refund for a money order. She said «no, i can’t respond your quick question because we are not open yet». I waited 15 more minutes and when she opened, the answer to the quick question was «no, we don’t do money orders», shorter as you can see than what she responded first. I understand she is not getting paid yet, but I think is a matter of kindness and professional pride.

Loads of pretty boxes for Mother’s Day– Thanks! I always come here when I don’t want to wrap and just get a pretty box or. Envelope and poof– I’m done and the package looks like a million bucks.

Once again thanks for being quick easy and friendly! Here you can contact the manager not a loop if ever an issue, so far excellent service. HAPPY people make it a nice drop off. Good job manager!

Super fast in and out. No lines at noon-​time on a Monday (which was a shocker for me). They don’t have automated stamp kiosks like the post office branches usually do. So if you see a line, come back.

I love this contract post office. The line is rarely long & staff are friendly & helpful. This is the only place to mail international packages!

I’ve had nothing but good experiences at this post office. Unlike almost every traditional post office I’ve had the displeasure of patronizing, the employees here are fast and courteous. Even when the line is long (which I’ve only seen around Christmas), they process each person’s mail efficiently and with a smile.
I’m usually in and out of this office in under five minutes and would MUCH rather come here than deal with the brusque postal workers at Bluebonnet.