University Federal Credit Union – Ben White Branch

Lunch rush is going to be busy but the long wait becomes a little more unbearable when you see staff unpacking boxes, at one of the busiest times of day, hanging out in one another’s cubicles, at one of the busiest times of day, and they mention that they can’t get staff to come out front, at one of the busiest times of the day. At least hide it or give the illusion that you are actually short staffed so I, as a current customer, wanting to open a business account, doesn’t have any other option but to stew in his seat for 30 mins without a word, or leave, which is what ended up happening.
Beyond this experience all others have been pleasant, at many OTHER locations. Good job To both the Guadalupe locations and the 290/​mopac location.

I have received the run around from UFCU about trying to change my address and about changing my car draft payment date. I have made several phone calls and a trip in to the store to try and get it all sorted. They do not keep notes and it has proven inconvenient several times. Bank elsewhere.

I applied for a home loan a few months ago, was never called or contacted. I have an auto loan with UFCU, changed insurance companies, faxed my declaration page 3 x-​continued getting nasty letters requesting the info or they would add $ 3,500 to my loan. Finally had to drive to the branch to physically hand them the documents, where you get to sign in and wait to speak to someone. Extremely slow service.

I waited in the drive thru over 40 minutes this Friday.

UFCU has been great for all of my individual needs. I even purchased my most recent car through them, and was offered a much better rate than I would have received otherwise.
They offer great customer service and they are always there to answer your questions.
THANK YOU UFCU! :)

I really love this credit union. They gave me a loan when no one else would and helped me get on my feet. They got some Bae tellers to. How can you argue with good loan rates and baes? Some one tell the Monica girl what’s up for me to. She helped me out so much I feel like I have to buy her some drinks on my new credit card.

I have veen with ufcu for about 5 yrs. And they always try to work with me with loan payments as far as shifting them around. when I was looking for a car they suggested I apply for a loan with them and I was approved to my surprise. Their hours are reasonable for our family and 24 hr access to the atms is great when we are in the area.

The worst bank I have ever used. I was three weeks behind on my car payment so they just took the money out of my account without my permission. Once they froze my card because I used it in another state — they wanted to verify it wasn’t fraud — however they froze it on a Friday night and didn’t have customer service hours for me to call and get it unfrozen until Monday morning. This I was stranded out of town with no money the entire weekend. Their practiced are unethical and the people who work at those particular branch have been rude with no reasonable explanations every time.

Again, I wish I could give this place a lower rating than a one, because they just told me that they don’t take coin deposits through their drive-​through. What sort of bank only takes some type of money but not others? They have no problem with me withdrawing quarters through the drive-​through, but apparently I can’t deposit them? That makes absolutely no sense.

I have now been waiting in the drive-​through line for 49 minutes & its STILL not even my turn yet! WTF?! Would not recommend this place to anyone…

I absolutely love UFCU! I’ve been banking with them since I was 15 years old and they ALWAYS have treated me so well. My father and grandmother have also been banking with them for years and love them as well. They’re extremely understand and unbelievably helpful. Anytime I’m in a pickle, all I have to do is call and there is usually something they can do to help. All of the people I have dealt with are so nice and willing to help. As a matter of a fact, I live in Hawaii and still bank with them.

It’s very convenient that they have a depositable ATM outside and inside for quick deposits. The place looks great. Most importantly, it’s a friendly staffed credit union doing our part to bring down the greedy world banks!

I have banked with UFCU since 2007 and plan to stay forever. The staff is always friendly, knowledgeable and professional. I have never had a check placed on hold status, they always make the funds available immediately.
The only draw back is that there are no other locations in Texas, makes ATM fees inevitable. However the lack of sophisticated improvements and non refunded ATM fees, it’s still my favorite.

I’ve had horrible experiences with this branch. The only branch I won’t go to, every other branch has been extremely accommodating. Love the union, hate the branch. Someone should fix this ASAP.

This review is ONLY for drive through services!
UFCU, people and their policies, is great but this location’s drive through sucks! They definitely need to hire more staff to meet the demand of the drive through traffic… This location is between my work and home so I use it more often. Everytime, Sitting in car, waiting 15 minutes for the other cars infront of me to be done, then another 15 minutes to wait for someone to reply my inquiries, and then last 15 minutes to get all the receipts back. Honestly, after a long day, It just pisses me off to the point where I am hitting my head on the steering!!!
AVOID this location If you are in hurry!!!

There are several things I love about UFCU and a couple improvements I would like to see.
Things I love:
1. It’s local. If more people used local banks then there wouldn’t be a giant financial crisis.
2. It’s nonprofit, or as I know it, life after bank fees.
3. I have my car insurance through them. They got me a great rate and instead of calling some machine for national chain, I call an UFCU agent who can help me out.
4. Their mobile app isn’t as fancy as national chains but it provides me with all the features I need without the unnecessary flashiness.
5. Everyone’s always nice. I kinda wish they had more people to greet me, but I understand that they’re keeping costs down so that they don’t have to charge me fees.
Things I would like improved:
1. The ATM won’t let me deposit $ 100 bills… Why? That’s just silly.
2. I hate that the UFCU parking lot is blocked off from the McDonalds parking lot, or visa versa. When I come to UFCU via S. Congress I have to park in McDonald’s parking lot and walk over. I could probably use the exercise though.
I love this bank, and I vow to never use a national chain ever again.

I make it a point to use credit unions for my main banking needs, knowing that they may not be as technologically sophisticated or offer as many features as a traditional bank. That said, I do expect a credit union to know how to count out money, or provide basic customer service.
I’ve only been with University Federal Credit Union for 6 months, their service has been getting worse, and they keep making egregious errors in their favor. I get short-​changed when I try to make a withdrawal inside the branch, I have to make a separate request for a receipt when I use the drive-​thru, their online and mobile sites simply drop transactions, and they like to slap on fees all over the place for their errors. They’ve been unable to link up my UFCU accounts via ACH to another account despite several tries, and I’ve never had this trouble at any other financial institution.
The mistakes are always made with a smile, and if I complain often enough I’ve been able to get some of the fees reversed, but I’m shopping around for a new credit union that takes their responsibility and my money more seriously.

I like my bank. I joined during summer orientation my freshman year and I haven’t looked back. Even when I lived in Phoenix for a stint, I kept UFCU.
I like this location because I’m usually in south Austin (convenient location). I like those crazy teller stations where you pick up the hand set and talk to a tv screen. It’s weird and I usually just end up talking to the screen, but I like it.
I dislike that you cannot drive to the location from Congress and cut through the McDonald’s parking lot. Boo.
tl:dr Enter from 71 westbound, not Congress.

I’ve been with UFCU since I was 5 and my mom took me to the main branch with my bag of coins to start a savings account. Everything had been hunky-​dory, and now they were finally opening a branch in my part of town! It’s sleek, bright, and claims to be eco-​friendly.
But it’s not as customer friendly as the other locations, and due to two very bad visits I won’t be back to this branch. The first event happened when I went inside to deposit some checks. Everything went smoothly until about 5:30 that evening when I get a call. The teller tells me that he can’t seem to find my check so they will be removing the deposit «since you put it in savings and don’t need it right away anyway.» Unbelievable! They must have had it at some point to credit my account but after a few calls the branch manager tells me it is nowhere to be found and that I have to get another check issued. Um, no. If your teller lost the check, you can suck it up and give me MY MONEY back! The check was issued through a UT research study so I was worried about getting it reissued, but thankfully they were kind enough to do so.
After I finally got over that debacle I went back and decided to go through the drive through… 50 minutes later the person in front of me in line is finally done and I can pull up. Believe me, I would have left, but there was a person behind me also hopeful that things would be done any minute. The teller apologizes for the wait saying that the lady ahead had a bunch of issues and questions. If someone needs 50 minutes of help I would think that you could ask them to pull into a parking spot and come inside out of courtesy for those waiting and the environment.
I won’t even give this branch a chance for the third strike.

I had a pretty similar experience here. Lots of details missed. I even got some bad information after asking direct questions.
For example, you can’t cash a check here for sixth months no matter what your balance is or how small the check may be. Despite being told by the girl who opened my account for me that it would «probably be fine.» It’s not like I ever needed to do this more than a couple times, but to be told you can’t cash a $ 50 check after having your account for almost half a year… seriously, wtf?
The waits are super-​long unless you use the drive-​through at a quiet time of day (like early afternoon). If you need to have questions answered, it’s like no one knows what to do because there are tellers and people who help you out with loans and new accounts — and no one really willing to give you the time of day unless you want to do one of those three specific things.
It’s not like this is the worst bank ever, but it is certainly the worst experience I’ve ever had at a credit union. The rotten cherry on top was that they charged me for other people’s mistakes! As if it isn’t bad enough that my husband’s work bounced half a dozen of his paychecks before he could find other work, this place slammed *us* with the fees for his *employer’s* insufficient funds problems.
Maybe the other branches are tip top and I just never discovered it. But based on my experience at this branch, I would recommend ANYTHING over an account at UFCU. My new credit union must think I’m crazy because I flatter them for giving regular old decent service!