Newman’s Automotive

I recently needed my alternator replaced so I called a few places to get some estimates. My automobile was disabled close to the 600 block of W. Ben White so I was checking out auto repair places close by. Andrew answered the phone. This was the only place that started not to give me a price quote and challenged my word over the phone saying «how do you know it is even the alternator»? When I finally got the price out of Andrew it was almost double what everyone else had quoted me. Just something to think about before coming here. I got my alternator replaced just yesterday, it was the problem by the way, at almost half what Andrew quoted.

Very friendly staff. I don’t know much about cars so this place was recommended by a friend. I’m always nervous about being taken advantage of and here, I felt at ease. They replaced my tie rod because I had bent it completely and aligned my wheels. They also replaced a break light for me that I didn’t even know was out, and that was on the house. This will be my go to place for automotive care as long as I live in Austin.

They are nice and helpful. FIxed my engine problem at a reasonable price!

DO NOT GO HERE! There are many honest mechanics in the area and this is not one of them.
The owner routinely quotes a different price for work than he bills, claiming it was a «miscommunication» on his part but refuses to adjust it. If you bring your car here they will do extra work you did not agree to and charge you an outrageous amount extra for it.
If for some reason you do decide to bring your car here be aware that they will not be finished at the time they claim, plan to wait an extra 30 minutes to an hour, regardless of whether you call in advance for a time to pick up your car or decide to wait when they say it will take 15 minutes.
If you experience these issues make sure to report them to Consumer Protections and the Better Business Bureau so they can not keep up this unprofessional behavior.

They pushed for expensive services and their attitude was arrogant. Don’t go there.

Very great place, they showed me exactly what was wrong with my vehicle. Cute dog haha. Cut me a deal because I was low on cash. My car has been running good ever since. Reasonable prices. Go here

I have been bouncing around different cities and always use a Groupon or Deal to find the best deal since I haven’t built any loyalty to specific businesses. I purchased a punch card from Planet Super Saver for this shop and loved it! It takes me 30 minutes to drive to the shop because I am so north but it’s well worth the drive.
The deal was intended for 3 oil changes but it also offers different services on the punch card. Just a heads up, the card and oil changes are already paid for but you do have to pay around $ 5 for the disposal fee there on site. This is still a great price/​deal for all of the great service you receive.
Not only does the small staff make you feel at home, but the professionalism and thoroughness of the service keeps me coming back and referring friends. Another heads up, a regular oil change will take at least an hour but I appreciate the thoroughness and inspection of my car.
They are huge on marketing and hosting informative events that build a sense of community within their customers. My mother and I attended a great seminar held on site to inform us about basic car maintenance.
Alex is especially attentive and cordial when it comes to customer service.
They will definitely get my business again.

These guys are a great… a really friendly group. They always do quality work. I’ve been taking my 2000 Honda Civic here for years and they keep her so running smoothly. I moved up to North Austin and it takes a while to get to their shop now, but I still go here because they are so nice. They even give me a loaner car for the day so I can get to work on time in the morning.
I can’t say enough about how genuinely nice these guys are.

I’ve been going to Newman’s for about a year and a half for my Honda Pilot with 160K miles. They’ve always gone above and beyond to keep my car safe and in great shape. I’m a female in my 60’s and really need a mechanic who is friendly, knowledgeable, helpful, professional and trustworthy. This is what I get at Newman’s. While Newman’s may not be the cheapest mechanic in town, they always get the job done right, go the extra mile and provide consistent high quality repairs. They also do state inspections, have a great newsletter, special coupons/​discounts, and provide rides/​loaner car when needed.

I spent the whole day there working over their pretty fast wi-​fi while they worked on my car. Nice, fairly clean space to hang out (they have a funny dog that s prone to flatulence ;-). Prices seem a bit high for the work I had done, but I think they re within reason. Very friendly and professional staff. So far, 2 months later, still no problems with the car.

I bought the Super Saver card for 3 FREE oil changes, but I came to find out they still charge you about $ 9 for what is advertised as free. I have used the Super Saver oil change cards with several other shops, and NONE of them have ever charged anything on top of price of the Super Saver. I’m very disappointed with my experience at Newman’s and would highly recommend going elsewhere for any and all of your car care needs.

Dismayed. I bought a groupon for three free oil changes. Today they changed the oil and gave me a bill for $ 9.87 (I believe). Wen I asked I was told it was for disposal and tax. On the invoice the disposal fee was $ 3 and the tax was $ 1.97 = $ 4.97. I pointed this out and was asked why I was making such a big deal over a few bucks. I was stunned and I was then told the Groupon contract had changed, despite my contract period not being over. I was then told that it was early in the morning and not to make a huge deal.
I paid the full $ 9.87 and called Groupon. Groupon reimbursed me for the remainder of my oil changes and half of what I paid today. Thank you groupon.
I do think the mechanics here are knowledgeable yet be prepared to be snowballed.

Went here to get inspection sticker. Elderly female on fixed income and had not read reviews. Nearly had heart attack when told I needed to pay 172.00 to check to see if there was a crack in my exhaust and if it was more than a crack, would cost 700.00 to repair. Also, if I brought the car back, I would be recharged another 172.00. I sat in that shop crying my eyes out. I finally found a kind mechanic who looked at the exhaust, fixed minor crack so I would pass inspection. Due to my fear, because of Newman’s, I prolonged taking it somewhere else. Finally, I had to get it done, since it was way over due. As I sat there praying, the only thing I needed to pass was a new set of windshield wipers for 17 bucks!

I bought the Groupon for 5 oil changes. I only ended up using 2 of them before I decided the last 3 free oil changes wasn’t even worth my time to return. Oil changes take over an hour! and they’re always trying to push way overpriced repairs.
First time I went I got quoted $ 1200 for my strut replacement at Newman’s… I ended up getting a second opinion elsewhere and got parts and labor for under $ 600.
Second time I went I decided to get my inspection sticker. Well of course it took around 45 mins then they tell me I have a brake light out and they wanted to charge me $ 35 to replace it! $ 35! Needless to say, I got the bulb for $ 3, replaced it in less than 2 minutes, and took my vehicle and never returned.
Oil Works on Airport Blvd has me in and out with a fresh oil change and no BS in around 20 minutes.

Great experience here! Alex was sweet from the moment I called, and everyone else that I encountered there was helping and kind.
I was taken right out to my car and Alex actually SHOWED me what needed to be fixed. At no point did I feel like they were trying to pull one over on me.
I will definitely be back here for any other auto concerns.

I had a good experience here compared to most repair shops. I can’t say much to the pricing, as my repair was pretty expensive, albeit that’s probably standard for my repair. However, the service was great. The owner didn’t just spout nonsense to me that I don’t understand (sorry, not a car person). He actually walked me to my car, pointed out exactly what was going on, and explained it in an easy-​to-​understand manner. I really appreciated it, and felt like because I knew what was going on, I wasn’t getting screwed over like most places like to do. I’ll be back for sure!

This place is great! Its literally the only place I’ve been to where I don’t feel like I’m being overcharged or treated poorly because I’m a female. They always explain everything they are doing to my car and do excellent work. NNot to mention they offer tremendous savings with their reward card. I don’t take my car anywhere else! They really appreciate their customers and take great care if them!

Overpriced and very overzealous on repairs.
The guys seem nice enough, but they recommend WAY too many repairs, and charge significantly more for them than most shops in town. If you come in for an oil check, they’ll find 15 different things that need to be flushed immediately for hundreds of dollars.
One of the repairs ended up being completely unnecessary (I’m sure the others were too). My steering wheel was squeaking and they recommended a Power Steering Flush for $ 180, $ 70 of which was for the BG power fluid. A) You can find the Power Fluid kit on ebay for $ 15, B) I found a shop in town with the exact same system that did it for $ 115 and most importantly C) It didn’t fix anything! The steering wheel still squeaked, and I was out $ 115, almost $ 180, for no reason. Also somehow paid $ 160 in fees to change my tires, after a discount.
Come here for the cheap oil changes, but always get a second opinion on their recommended repairs/​maintenance, as well as other quotes, otherwise you could throw away a lot of money.

I bought a Living Social deal with them, otherwise I’d never go back. I needed a timing belt changed, so thought I’d deal with them since they are a small business. I waited for an hour to get a quote. During that time, the employee called all around town asking how much they charge to have the work done. I also watched one of the employees eat his lunch right next to the register, on the customer side! After an hour, I got my quote: 3 times the amount that it should have been. Go to Juke’s or Friendlies. These guys here are clueless and not so honest. I might not even use my Living Social deal to escape having to go back.
The one good thing there is the dog.

Had a check-​engine light come on and thought it’d be a good chance to find a mechanic since I’m new in town. Took my car here in an attempt to find a fair, honest mechanic in South Austin. Was very disappointed.
I don’t know much about cars but enough to know these guy’s weren’t being honest or fair.
Without getting into too many details, they diagnosed one issue accurately, but then tacked on a second unnecessary service. Both were GROSSLY overpriced, and he went on to counsel me to prioritize the unnecessary maintenance (cleaning an EGR valve that my car doesn’t even have for over $ 300).
I hate writing poor reviews, but thought this would be a service to the community. I went on to take it to another shop that addressed the necessary issue (and others that they found) that Newman’s quoted me $ 320 for done for $ 200 total.
I would’ve left with a $ 715 bill having Newman’s do it. Find another shop!