Today’s Vision Gateway

Always friendly. When my glasses broke just outside the warranty and the parts were unavailable, they worked with me to find a solution. They ended up giving me a discount on a new pair! I go here for my. glasses and examines every year and gets great compliments on my frames.

Those of you who wear contacts and have a prescription that rarely to never changes will understand the frustration of needing to update your contact prescription EVERY year! While I understand the reason, it is still frustrating to have to go into the doctor and pay a large fee for a piece of paper that has the same info it has had for the past 10 – 15 years. That being said, it must be done.
I live in California, but was in Austin visiting my sister, and had more free time than I do at home. I saw Today’s Vision and thought I would stop in and just see how the prices compared. It was a Thursday around 2pm and there were no customers. After being given a price that was more than I was expecting I said thank you and left. A minute later Mike came out to my car and said they might be able to work something out.
I came back in and we looked at the prices that were offered at my optometrist back home and the price of my contacts from the place I order online. (I do not have vision insurance). Mike went and talked to Dr. Chavana and they gave me a great price and service above and beyond what I was expecting. Often when you are getting a deal you can be treated as a sub-​par customer. That was not my experience. Both Mike and Dr. Chavana were very kind and helpful. They wrote me a prescription for the contact lenses I could get online for a discounted price as they were no longer being made. This meant that the office didn’t have any on hand to sell and would not in the future. They also wrote me a prescription for another brand in case the online carrier an out of the first brand. AND they wrote me and updated glasses prescription. They did not pressure me to buy contacts or glasses from them.
I will definitely be telling my sister about this location and recommending she visit and tells all her friends. Wish it was that easy to find a great optometrist near me :/

This was an efficient and friendly company. They immediately helped me, gave flawless directions to my next stop, and offered coffee and a pleasant waiting area while my order was completed. Definitely won me over as a permanent customer.

I have been getting my glasses here for seven years. I actually go here for optician services, rather than using the provider co-​located with my long-​time optometrist. They have a great selection of frames and offer a complete line of superior lenses, with lots of options in price /​quality. The staff is friendly and have always been open to my requests.

I walked in to get help on fixing my glasses even though I didn’t buy them there. Mike helped me and got me on my way. Friendly staff and nice selection of glasses. Great customer service is a lost art but not at Today’s Vision. They were helpful and friendly !

I go to this location because I love the selection of frames which are more affordable than other optometrists. Staff is very friendly. Recently I wanted to get new lenses but keep my frames as they weren’t that old, and Today’s Vision was happy to do that for me (I had bought the frames there earlier that year).

I’m really shocked there’s so many low reviews. Truly, that’s not the case if you view Today’s vision through
. Their doctor almost has five stars! Anyways, they were super quick, they answered all of my questions, they were very accommodating because they knew I was there on my lunch break and got me out of the office right away. I can’t talk about their glasses because I wasn’t looking at them, but everything else was perfect. I’d recommend them, for sure!

Not sure why my first review didn’t publish but here it is again: My husband and I both had an eye exam, and I got some new contact lenses and a pair of glasses. All the staff were extremely helpful and made sure I got the perfect frames for my face. I was also recommended some new contacts due to dry eyes and the Dr gave me plenty of free trial lenses! They made sure we understood everything our insurance covered. Looking forward for my next exam. Thank you very much!

Wow! I called their office today not knowing they did not open for about another hour to see if they had an appointment open after going to a minute clinic that was unexpectedly closed for the day. They answered the phone and said they had an appointment at 9:30. I said I would have to call back after checking my schedule. I promptly called back and asked if there was anyway to see me earlier because I had a scheduling conflict. The person that answered the phone happened to be the physician and he explained that they were not open yet but to come on by and he would go ahead and see me. You don’t get service like this anywhere especially in the medical field. A+ Thanks for the great service.

I have know Dr. Chavana for several years now and would trust no one else with my eyes let alone my wife and children!!! Thanks De. Chavana!!! He has always given me the best advice as well as look for my eye glasses, the price are very tee asonalble and he accepts my insurance. …

My experience here was easily the best I’ve had at an optometrist. The staff was friendly and relatable, the office was clean and had a great selection of frames.
I made my appointment the day before and when I got there the service was streamlined and efficient.
Dr. Chavana was professional and kind and took the extra time to really discuss the problems and solutions for my vision problems. He even spent time helping me to choose the perfect frames.
I highly recommend this office and Dr. Chavana especially.

They have a good selection and they are very friendly. I love the location. It gives me an excuse to shop when I’m done!

Yeah, I should have read the reviews before going here. I was sick of the wait time at my other eye doctor and decided to try another place and this was close to work (this was about a yr ago). The eye exam seemed to go fine but when my glasses came in it they were way too strong a prescription. I could not wear them for more than 5seconds without my eyes hurting, they were trying to convince me that I just had ‘to get used to it’ and that’s the way it’s supposed to be. I really had to fight them that there’s no way I could use those and they needed to fix the prescription (instead of them convincing me just to tough it out since they didn’t want to take the loss). Seriously how are these people still in business?

This place deserves better than those 1 star reviews. The doctor is great, my appointment went quick, and everything was awesome.

Dr. Chavana is amazing! He has personally gone above and beyond to make our family happy. We originally came to him looking for frames after receiving poor treatment at a different optometrist. I’m sure he could have found something to charge us for after all the help he provided (he even verified my prescription as a courtesy) but he was fair, friendly, and polite. They have a great selection of frames too!!!
His staff is pretty good. However, the guy who helps you pick out frames is notorious for trying to upsell you. Don’t be afraid to ask questions about what he’s trying to sell you because there is most likely a much cheaper alternative to what he suggests. I purchased some Versace and Gucci frames so it’s not like I’m a bum. Maybe he’s on commission? Having said that he has always been polite and does give you what you want if you know what to ask for.
Overall, I have to recommend this place! I have been to several places that are rude and snobby, this is not the case here.

I was hesitant to make an appointment here because of all the bad reviews, but this was one of the only offices that was open on Saturday. To make things easier, call in early to schedule an appointment. The person that answered took my insurance information before I came in. Everything went well. It only took about 30 – 40 minutes. The person in the front, Gary I believe, was professional and so was Dr Chavana. Not sure why the majority of the reviews are 1 star. The reason why I gave it a 4 star is because it will take about a week for them to have my glasses ready which seems irrational. They offer Lasik, seems a bit pricey too. $ 3500 I believe. Their office is clean and the employees are friendly. Thanks for reading my review, hope it helped!

The office staff was very friendly. More importantly, Dr. Chavana gave me the correct Rx for my contacts. I just went to a different Dr 3 months ago that told me my vision was «the same», wasting my time and the $ I spent on «the same» lenses. Dr. Chavana was thorough with his exam and increased my Rx significantly to where I can finally see as well as I should. I give him 5 stars for not whizzing through my appointment and giving me the same old Rx.

I don’t get the negative reviews. Scheduled appointment at very short notice (practically walk-​in), went in to get an eye exam, got an eye exam; Dr. Chavana was kind and patient; got prescription — someone attempted to sell me frames and lenses, I refused, and I left.
This has been my 3^rd time going to them and I’ve never had a problem.

Can I give negative stars?
Ordered contacts from 1800contacts and they called Today’s Vision to verify my prescription. The geniuses at Today’s Vision said the prescription had expired and they canceled my order.
Of course, the prescription HAD NOT expired, I had been in during April to update everything & do my yearly exam. So 1800contacts called once more to verify and TV acknowledged their mistake.
So I replaced the order, but now 1800contacts needed that verified prescription from the doctor. 1800contacts contacted TV on Nov 11^th, 12^th and 13^th trying to get them to fax over my information to no avail.
This place has literally the WORST customer service I’ve ever experienced. It’s not one of two isolated experiences, it’s a consistent way of doing business for them.
Avoid at all possible costs — I’m calling them today ONE FINAL TIME to get them to f***ing fax my information over so I can get my contacts and that’s it. I’m switching over to Eye Joy which I’ve heard great things about.

If this is somehow made it to the overall rating, I would strongly suggest you to view the filtered reviews as well. There are tons of reviews with 4 and 5 stars, but somehow they are filtered and the only ones I see are the 1 star ones. That bums me out, because Dr. Chavana was more than wonderful!
I was 15 minutes earlier than my appointment, and I was prepared for the wait since I read all the reviews here about the wait. I walked in the door, no one was sitting in the reception area, but Jeremy, the assistant, immediately walked out of the room and greeted me. He immediately moved on with all the prep work and the exams that need to be done before seeing the doctor. Everything was quickly done, and I was talking to Dr. Chavana even before my scheduled appointment time!
Dr. Chavana was gentle, soft spoken, but very thorough with the exam. I had the contact lens exam, but because I have always wore contact lenses, the fitting was of course very easy as he simply suggested a brand that’s better for my dry eyes.
The staff (Dr. Chavana and Jeremy) was amazing, incredibly friendly, efficient, and very professional. Jeremy accidentally under charged me, but he was very apologetic when he asked if it was okay for him to void and recharge the card.
Honestly, I really don’t know what happened between the bad reviews and mine, but I had a wonderful experience, and I certainly will go back for my annual exams!