The Lakes at Renaissance Park Apartments

Good place to lay low for a while. I like the ducks and my neighbors. Good location in Austin, Texas. It is next to the better part of Pflugerville and smack dab in the middle of Wells Branch.

Since I my initial move in date about a month ago… it has been smooth sailing. I have to thank Sandra for that. She has been amazing and so helpful helping me get set up… I am so pleased with everything that I feel like registering for another year here at The Lakes.

DO NOT LIVE HERE!!! The office management are full of lies and the maintenance team will take a forever to fix something in the apartment and when they do fix something it still not fix you will have to have to waive another two weeks. I give you examples my dryer broke couple of weeks and I called the maintenance people to come look the next day;therefore I called everyday and everyday they call and say they will come but never came to look at my apartment until I had to speak to upper management and told them if they didn’t get someone to look at my dryer I will file a complaint against this apartment. They finally came and told me I need a new dryer and they need new dryer but it will be high priory due to I have being waiting. Well I waiting and waiting for over a week until I called the office and find out they never order me new dryer and I had to wait for two more weeks for dryer! I was pissed because they didn’t tell me nothing! They will lied to you and the office management will too!!! All they care about is your MONEY!!!

I really wish I could select no stars. I have lived here over 2 years now, and Management has became absolutely horrible! Extremely rude and unprofessional! Maintenance takes a month + to fix anything! I can not wait until my lease is up!

So this is my update from 10 days ago still have the light fixture hanging from my ceiling no lights in kitchen every 10 days I’ll continue to write a review beginning to think management is embezzling somehow nothing gets fixed around here never been late on my rent have no other problem then the management not fixing anything

Didn’t deserve a star! This place will rob you blind on fees and charges for whatever they deem every single month! Even after providing you handwritten statements, you will receive more in the days to follow! Do not think of paying an extra deposit upon move in, there will be no record of it! Luckily I was able to scramble up my records from over 2 years ago, which I’m confident they’ll con me out of! Do not make the mistake I did! There are FAR better options for FAR less, with more accommodations, professionalism and safety! Electric bill was insane due to poor insulation and a/​c constantly needing repairs! Never have I paid $ 500 for a small 2 bedroom 1 bath! Not even in a 2 story house! Children entertain themselves by playing kickball with your windows! Expect 2 – 3 a week! Definitely wouldn’t suggest having kids here unless you’re trying to advance their drug dealing skills, or have them witness brawls and police chases! Unilocal really needs to incorporate a –5 star rating!

Horrible apartment complex. «Management staff» is rude and incompetent, if you want to speak with someone you have to try to make it to the office before they close since no apparently no one knows how to answer a phone or return a call. Takes weeks to have anything fixed and you can hear roaches and rats scratching in the walls. Truly a disgusting experience. No insulation in walls and old heaters /​central air, making your electric bill huge. If you enjoy living in the slums you will love this place.

We have been here for 4 yrs now, we have had our ups and downs here. My biggest complaint is the parking, me and my wife are handicap and they won’t put a handicap parking spot in front of the building like they should. And there are time we have to park 3 or 4 buildings away and have to try to walk to our building. The office staff as a whole is good they have one person who is not to friendly and doesn’t do what they say they are going to do. But in a whole not a bad place to live.

I’ve experienced better, definitely, and am being generous with my review. Why? Because the bottom line is, you get what you pay for.
I chose an inexpensive apartment with a liquor store, gas station, and taqueria on the corner, and a notably diverse environment, on purpose. This is what makes me happy.
I come from the Detroit’s west side, and the bass blaring from the cars in the parking lot add to the touch of home that I needed, being so far away.
So we have that covered.
Structurally, the building is not insulated well. My electric bill is erroneous for a 1 bedroom 593 sq ft apartment. (Sometimes $ 100, sometimes $ 200, depending on the time of the year.) After living here for three years, there is just nothing more I can do about it.
I opted for a unit with a washer/​dryer so this contributes to the utilities — but personally it is better to have that than to carry laundry up and down three flights of stairs.
I got into the apartment complex before rental rates skyrocketed, and to be in this location — which is convenient to downtown, the Domain, the Round Rock Outlets, is totally worth it, even if the structure/​interior desperately needs updating.
Pest control, which we pay monthly — around $ 3 — is a joke. They don’t do anything. I’ve had to insecticide my own place several times. All I can say is, Ortho and Raid. Wasps? Bees? Ants? Raid, Raid, Raid.
Two years ago, the apartment was great at responding to service requests, sure — but when they did, depending on who completed the fix, I used to have to call back to request the same fix about 2 – 3 times before it was done right.
Now, my only complaint is that if I need maintenance on my apartment, I have to submit a request online, call the office, and stop in the office and write down the request, to ensure that it is completed. Using one form of communication (namely: phone call) has proven to be ineffective. Now, after submitting a service request, I have to wait patiently for at least three weeks before it is attended to.
The reason for this is because there are two maintenance men who handle the entire complex.
The maintenance men ensure the job is done right the first time. And to make sure the job is done right, they may need to spend just a little extra time on certain requests.
Knowing this — it is totally worth it — because having to request maintenance 2 – 3 times in the past gave me a ton of anxiety.
The office staff is friendly. If you do have a problem, talk to them about it, and they will do their best to help. To handle this type of community, you have to have a thick skin — but they do what is fair.
The bottom line is — if you want a luxury apartment where you can’t hear your neighbors, do your homework, and be ready to pay luxury prices.
But, if you just need a roof over your head, and can appreciate what you have, like Bob Barker said… «COME ON DOWNNN!!!»

So as an update to my other review, they did finally cut my «upgrade» add-​on price in half for the cabinet issue (below). That was only after trying to speak with the manager 3 times, phone calls, speaking with corporate, and then finally speaking with the Austin apartment committee thing that helps with these issues. THEN they did something. However, when I first moved in I also thought I was being nice and letting them know that their treadmills were broken and there was no sanitizer and paper towels in their workout room. The past 3 months I have been using my school’s gym but today decided to go to this one in the complex. I thought, surely after 3 months those couple of tiny but big safety issue things would be taken care of. I walked in and was disgusted. Not only have none of those simple things been taken care of but there was a thick layer of dust/​dirt over EVERYTHING. It was disgusting. I couldn’t even work out because anything you touched was covered in this layer. Seriously? I understand the complex was bought and taken over by Milestone when the previous one was going bankrupt but you’d think to keep it up you’d actually take some care of your complex. For pete sake’s. I can’t wait until my lease is up.