The HOW Foundation

This company is AWFUL. I should have read all the reviews. First they (Dennis & Kenny) came out on May 10 told me that the tree I had called them out about was an emergency they needed to cut right away and if I signed up today they would give a discount of $ 200. So me and my neighbor agreed to use them. We were then told they require a deposit of half which was $ 650. My neighbor wrote the first check. We both expect the tree to be cut on the 14^th or 21^st of May. They did not show up or call so I called them May 23^rd and was told by someone name Roy that they are behind and they just submitted for the permit when I question why had the permit not been submitted he came back with «oh it was but it was denied.» When I asked for more details I was told we can’t cut without a permit. I explain that Dennis stated is was an emergency job. I then asked to speak with Dennis and he again stated the tree has to come down and that he would be resubmitting the permit they require more photo. I emailed him some more photos. Still no response from HOW foundation. I called for the fourth time on June 8^th stating if they couldn’t cut the tree to refund my neighbor back his money. Then on June 11^th they showed up to cut the tree. It took them from 10 am to 4:30 pm to cut. I gave them water and was very polite. When they left I noted a pile of saw dust on top of my roof. I saw then blow the saw dust off my neighbor house so I thought they would have done mine (they did not). When I walked about to get a better look. I notice all the water bottles they left on the ground and some of their equipment. Now the company I couldn’t get to call me all the month of May and the first part of June, Called me bright and early this morning stating they left their equipment and wanted to pick it up. I informed them they left saw dust all over the roof of my house. I was then told they would come back in a day or two and clean that up. I informed them that is when they can pick up their equipment. Can you believe they show up at my door without a blower of a ladder to clear the roof but wanted their equipment. Thanks goodness my son was home and told them no. I call the office and spoke with Dennis and again told him until they clear the saw dust from the roof no equipment. I wonder if they damaged the roof which is why the did not clean if. I am having my home owner insurance guy come out an look.
This is an AWFUL company. They are not professional at all. They take your money and don’t even bother to keep you informed on what is going on with you work order. They stated they are helping ex-​drug and convict learn job skills but they handled appointment and schedule so wrong. Don’t be fooled like I was. Dennis and Kenny come out and sale you but the ones doing the work after the sale could care less. I would not recommend them.

The crew just left and they did a great job of trimming up 2 huge ash trees and a very tall crêpe myrtle! Very hard workers who know what they’re doing, they honored my requests to cut certain branches (unless they knew it would leave the tree looking stupid!). They cleaned up all their mess and hauled it all off. Very pleased and would use them again.

This company is AWFUL, and they were not even working for me! They were cutting trees in my neighbors property, used my yard (WITHOUT PERMISSION) to fall trees, damaged my plants. They we’re TRESPASSING in my yard. Then they didn’t even rake up the mess. We have contacted them to try and get them to make the situation right, and they say my cactus that stood 5ft tall was already dead. If it was dead why was it STANDING 5ft tall just the day before they WERE TRESPASSING in my yard. They claim to be helping x drug attics and convicts to learn job skills. But they do not mind breaking the law to get there job done. Does not sound like a company I would ever want working for me!

These guys did a really great job removing two huge/​treacherous and very dead cottonwood trees from my property today. This is the second large job they’ve done for me and I’m super impressed with them again. I just can’t say enough good things about them. They gave me a more than fair deal on the work and are all a pleasure to work with. I really believe in the mission of their foundation too. I highly recommend them!

They damaged my roof and porch. And then on the same day damaged my commercial grade swingset. Anyone have this bad luck with them — beware.
My home is 107years old. They want to bring out their guys to fix and I am not comfortable with that at all. Please message me if you have any suggestions.

Thieves!!! We have our own Hvac Company and have been sending them buisness for over 8 years now and it will stop now over $ 50 dollars. We payed a depo for bush trimming and called back within 15 minutes to cancel that day and have not got our refund back yet and that was 4÷30÷14 all they do is tell us a lie one after another day after day on the phone. I guess thats what we get for dealing with a bunch of criminals!
LITERALLY!!!

Used these guys last month to clear out last years growth on bushes. Was not at the house when they came but neighbor said they were there like 15 min! Paid over 200 bucks! Had to call them back and state that they mis-​read the instructions and that the shrubs where to be cut to the ground, not just given a top dressing. Finally after 2 weeks of recurring phone calls they came back out to finish the job. Did a decent job, but didn’t even have the proper tools because the other crews had them. Glad I helped once but will do the job myself next time.

In October a very old and very dead hackberry tree in my backyard started to fall (large branches falling, only a matter of time before the rest of it fell). I called around and got 3 quotes for cutting down the tree and hauling away all the branches & trunk. The HOW Foundation had the best price and were the most flexible with scheduling. They were prompt on calling me to schedule, following up and had great customer service.
Be aware: they only take cash or check and you have to put ½ the total down before they do any work.
On the plus side: you get a tax deduction for the remaining cost of service.
I’m going to call them again to do work on a large oak tree. I just wish they provided other services (like handyman services).
Great organization, great customer service, great prices!

I had several quotes to remove 5 trees from my property, and no came close to the price that HOW quoted. I had several people quote me $ 1,000 plus for the job, which I thought was way too high. HOW came in and quoted me $ 450. No brainer. They showed up on time, and took care of business. Very professional, and I could not have been more pleased with their work.
I had seen their flyers for years, but never gave them a call. Glad I did! I will only use them for tree work going forward!

The 1^st time we used them the guy was great trimming the tree worked hard. The guys picking up the branches were so-​so. Only problem we had was getting them to come back and pick up all the brush they told use several times there were on their way but never showed. we had to hire the city to come get it.
The 2^nd time we used them not nearly as good, we didn’t notice until after the left that a branch must have hit the house as it put a gouge on the outside wall.

I am quite frustrated. I felt very pressured to go with them and to sign right away. I didn’t know they needed a deposit for ½ of the work prior to making an appointment for me so I was surprised. I paid my $ 500.00 deposit because I have a huge tree to be removed in a hurry. They were overly eager to call me to make the quote appointment and very eager to take my calls prior to signing. They even waited for me for nearly an hour to show up for my quote when they had already spoken with my husband about the rate. Again, felt very pressured.
After signing, I tried calling back — ALL 4 numbers listed for them, even the arborist’s cell phone number. Not an answer, not a voice mail. Tried emailing and it bounced.
TERRIBLE! I canceled my check immediately and signed with another company. Do not use.

They did some work for me about about a month ago: cutting down and removing a dead pear tree and trimming a magnolia tree that was brushing against the house.
Pros: The price is great, the organization does good work (assisting recovering addicts), and they did a fast job of taking down the dead tree. In addition to cutting down the tree, they moved the wood to the curb, and had it removed a couple days later.
Cons: The workers were 3 hours late, didn’t seem bothered about being late, and did a perfunctory job of trimming the magnolia tree.
Overall, a great deal for the price.

The HOW foundation came and removed a tree from my house today. They did a great job, removed the tree safely, collected all the brush and hauled it away. Very impressed with their work and it was almost half the price other companies were quoting me! Highly recommend!

The HOW Foundation is at the top of my list for this kind of work. They’ve worked for me twice at my home and twice at the non-​profit I operate. Excellent price (like half what the competition charges).
Last week, they came out on short notice and took care of mulching four trees that were taking up space in our parking lot before a big event on Sunday. They even left us a truck full of mulch that we’ll use for our landscape.
Someone else’s review mentioned breakage. Yes. On one of the four jobs they’ve done for me, one flower pot got broken. They told me about it immediately (high level of responsibility). Their low prices versus the competition definitely pays for that flower pot many times over.
Footnote: I’ve only ever used them for full tree removal not for trimming. If I were going to hire them for trimming I would either make sure they can send a licensed arborist or I would be out there to direct them.

I called to have have an estimate on some tree trimming and 2 very pleasant and polite guys cam out later the same day. I explained that I wanted some broken and dead branches trimmed from one tree, the roof cleared and a low hanging branch trimmed from another tree. They gave me a bid lower than any other I had received and considering that ½ is tax deductible, I made an appointment with them to come out 5 days later. They said it would not be necessary for me to be present when they came.
HOW called me a day early to see if it was OK to come that day. It was and I happened to be home when they came. Three guys rang my door and asked me if they could see the contract so that they would know what had to be done. I was surprised that they did not already know and wondered what they would have done if I had been at work. I showed them the contract and showed them the trees, etc. They told me they would need to collect the balance due before they left. Also news to me.
They finished quickly and I went out to look at the work. There were some dead branches left hanging and some stuff that needed to be cut away from the roof. They did it but I was not thrilled with the work, It did not appear that these are workers who care a lot about what they do. They did the letter of the contract, I suppose, but nothing beyond. There are still dead parts branch tips, etc.
I had to call them to come back to get a chainsaw they left in the yard.
If you use them, make sure that everything is spelled out in the contract and be sure you are there to inspect the work before they leave.

I had these guys come and do some major tree trimming and removal of two trees. The staff and trimmers were not only polite and professional, but did what seemed like two days worth of work within one day!
But, the best part of it all was the fact that the prices were way cheaper than even my cheapest quote I received elsewhere and the cost of the work is considered tax deductible too (since this is a nonprofit).
If you need some trees trimmed, I can’t recommend the HOW foundation enough!

I cannot say enough good things about the HOW Foundation’s tree service. I am currently working with them for the third time. Their level of professionalism is wonderful. They are in constant contact with me from the initial call through completion of the service. This is a fantastic cause too. Their prices are simply the best around and ½ of the cost is tax deductible!!! They emphasize safety and have a very large insurance policy. If you need any tree services, call the HOW Foundation. It will be your first and last call.