Texan Eye

HORRIBLE SERVICE! Had an appointment at 3 PM, and spent 45 minutes waiting to be seen; only to be called up to the front desk stating my insurance could not be found. Despite providing a copy of my temporary insurance card printed from the insurance’s website. They could care less about my time wasted. Was told a they couldn’t call number again because took too long and I’d have to pay out of pocket. Horrible staff.

I have been a patient of Dr. Walters for over 18 months. I sought his expertise in correcting botched eye surgery preformed by another doctor. After multiple surgeries and procedures, Dr. Walters saved my eyesight and my sanity.
He and the Texan Eye staff were very professional, caring and helpful.
If you need eye surgery, I recommend Dr. Walters.

When I was 10 years old, I got my first pair of eyeglasses. On the way home from the eye doctors office I told my Mom…“Gosh Mom, I can see the leaves on the trees”. Dr. Walters and his terrific team returned the leaves to the trees for me. Dr. Walters suggested Monovision for me and he was right… funny how that works! I just completed my follow up exam and «clearly» all is well. I can now clearly see the stars in the heavens as well as the 5 stars I am giving Dr. Walters and his team in this review. My only regret is that I cannot give them more than 5 stars, or can I…************************…to infinity…
Wheat B.

I just completed my follow-​up exam after having cataract surgery performed by Dr. Tom Walters. I have always had problems with my vision due to nearsightedness and astigmatism. I am still walking around in amazement at how well I can now see!!! Dr. Walters did an excellent job of taking out the cataracts and implanting new lens that now give me 20 – 20 vision!!! I am so thrilled because I didn’t realize how poor my vision had gotten. The world now looks like I am immersed in an enhanced color photograph with the vividness of colors and sharpness of objects just popping! I can’t remember if I’ve EVER seen 20 – 20, but I am now! He performed the Monovision procedure so that I can read without any «cheaters.» As important as all this is, I have to say that I was treated extremely well by the surgical team at the surgery center, and was impressed with the top-​notch service I received from the beginning. I was seen right away, not left to languish in the waiting room as you do in many doctors’ offices; the surgical team kept a sharp eye on me and noticed if I needed adjustment either with a tissue to my eye if drops were leaking out or if the oxygen tube had slipped a bit, without me saying a word. They were jovial as I was prepped for the procedure, which made me feel comfortable and in good hands. I would absolutely recommend having this procedure done at Texan Eye, and I would also encourage a person to get cataract surgery right away if needed because your vision is priceless; removing your cataracts truly affects your quality of life for the better! Thank you, Texan Eye! Ann Dugal

Tom Walters performed Monovision procedure for me nearly four years ago. I recently had a check up and my vision is still ideal. I haven’t searched for cheaters since! I realize MV may not be for all but I couldn’t be happier, it’s been fantastic. Jeff Nash

This place is all about show and money and little about the customer. My experience was not bad, but it was clear others were very unsatisfied. I am going back soon to have some lenses done, so I will gain some greater insight.

I recently had to have cataract surgery, and went with Dr Walters. Great exam, great surgical experience & aftercare.

I was having debilitating eye puffiness and irritation, so I went to my General Physician and they referred me over to Texan Eye. The only way to get ahold of anyone is through a generic phone system. That was the first frustration, getting through to anyone and not even being able to contact the office location directly. I get to my appointment and how cold and unfriendly the place is. I see the doctor (I can’t even remember who it was because they have an endless list of doctors all over the place) and they were just as cold and unfriendly and didn’t seem to give any concern to the problems I was having and it felt like I was being blown off. I decided for my regular annual appointment I would make another appointment and try a different doctor to see if the experience was any better. It was the exact same experience. This place feels like an assembly line and nobody gives two shhhhhhhs about any of their patients. I can understand that with the appointment making procedures and the front desk staff, but the least any of the doctors could do was even try to pretend to give a rats behind about their patient once they finally get to them. Don’t even get me started on the horror of an experience it was trying to get my contact lenses. Supremely incompetent staff who didn’t seem to lift a finger to do their job. Then nobody even talked to me about my glasses prescriptions. Guess they didn’t want to even both trying to make more money off of me. It’s ok, once I finally got my prescriptions (after they nickel and dimed me to even get that) I went online and saved a tons of money on my contacts and went to Costco for my glasses. Screw Texan Eye. I wish people would wise up and stop giving them their business. Horrible place.

Optometrist wrote down the wrong RX for me. Literally the RX for my Left and Right eye were reversed. Inconvenience that caused me to come back to get my exam and glasses redone. Total time it took me to get my final pair of glasses with the right RX was 4 weeks. Rookie mistake that annoyed me since I had to take off work again for them to get it right.
All in all everyone was nice. Just lost 2 stars for the rookie mistake and getting my glasses 3 weeks later.

Dr. Sylvian Ung is amazing! Instead of a tech coming to get me from the waiting room, Dr. Ung always comes and takes me to the room. She is awesome at greeting you with a friendly smile and brings up topics I have talked to her about in past appointments. She is quick and thorough with the appointment and makes sure I’m comfortable with trying new contacts/​eye drops. Only issue is that you have to wait a while on the phone to schedule an appointment… worth it though!

I’ve never written a Unilocal review before. I signed up to warn people about my care here.
The staff and nurse/​technician was very friendly and helpful, but the opthamologist I saw was ridiculous. I’ve never had such unprofessional care from him. He walks in, and immediately starts ranting at me about controversial political issues.
WHAT? It’s 10 in the morning and you want a debate?
After re-​directing the conversation to my eyes, he starts regular small talk while examining. Then, topics range from: how rich his son is, what poor choices I have made in my college career (all I did was tell him I didn’t know what kind of job I wanted yet), and his CRAAAZY weekend in Las Vegas the week prior.
Then, he declares there’s nothing wrong with my eyes. I point out the obvious red painful spots on them, in order to indicate there are indeed problems with my eyes. He says, «What? How did you notice those? I didn’t even see those! Yeah, we should get you some medicine.» Yes, yes we should. That’s why I’m here. For the medicine.
As he’s writing my prescription, he makes sure to complain that he usually has an assistant to write it, and how he feels like it’s beneath him to fill out the forms himself. And complains, and complains, for the next 10 minutes it took him to fill out the one form. Then he leaves, and doesn’t give me my glasses back so I have to feel around for them on his desk.
I have no idea who lets this guy see patients but this was the strangest and worst experience with a doctor I’ve ever had. I would rate him negative stars if I could. Please don’t go here.

The doctors are fantastic but getting to them is maddening. The staff is terribly rude (annoyed, it seems) and the waits are long.

Several of the doctors here are great, but the service is insanely bad.
It’s not actually possible to get a human being on the phone. If I get manage to score a live human after waiting in caller hell for *30 minutes,* slowly progressing from «you are the 8^th caller» to 7^th caller, and finally next caller, what the human being does is transfer me to VOICE MAIL.
Don’t try to order contacts. It’s not possible. I spend 30 minutes of my lunch break, hungry, on hold, to end up in voice mail with the contact lens department. They call me back, but they can’t get me, so they leave a message. I call them back, and I can’t actually speak to anyone, ever. It’s been like this now for 3 weeks. And yet you can’t get your prescription out of them to order contacts anywhere else.
Aggravating, massive, ripoff waste of time.
My doctor is fabulous. I will not give her name, because she is great, but this practice is terrible. I would rather call the IRS than have to call these people. I’d rather wait in line at the DMV, be sent home for documents, and have to come back and start all over, than ever call this practice.
This practice does enough Lasik surgery and has enough specialists you’d think they’d have the money to pay for a legit phone system, or four more humans, or whatever combination is needed to actually provide service.
Clearly, that is not the priority. Either the managing partners are unaware, or don’t care, or something.
Wake up, management. Get legit. Please.

I am surprised to read the bad reviews. Today I had my first appointment with the Retina Specialist and I have to say, I had excellent service the moment I walked in the building. Everyone was very friendly and efficient. The doctor (Dr. Sanchez) was very knowledgeable and explained things to me. My wait was much shorter than any other Retina Specialist I have seen. Maybe the issues are downstairs with the Ophthalmologist dept. but I can say the Retina Specialist group were fantastic.

I would not recommend this organization whatsoever.
We went there about 90 days ago to have both mine and my wife’s eyes checked and while the service was relatively well management is horrible. My wife call back recently after we got our glasses from another vendor because their prices were far excessively high than what we found that others and we shop five sources and they were the highest priced.
My wife called them and wanted to make sure that the glasses prescription that she received in fact matched what the doctor had prescribed and when we asked the doctor during our examination about that she said simply bring them in and we will check them.
Now we have done this for 25 years making sure that the Mexican labs the duties do in fact do the right job.
My wife called and was berated by a scheduler by the name of Kaite, part of their one piece of service fits all so you wait in the Q, as 5 or 10 customers ahead of you to talk to anyone.
She was terse with my wife told her to do that would be $ 75 so I got on the phone and she treated me the exact same way. I sent an email to the organization received a phone call today from the office manager of the Georgetown location at 950 University, Georgetown Texas and was told that their policy was 90 days they would look at your glasses because the manufacturers would only replace lenses up to 90 days if they were made wrong or they were unacceptable.
I indicated to the individual that we did not purchase our lenses from there so we were not concerned about replacing our lenses from them and there was no warranty required we just simply wanted to make sure that the lenses that we received in fact match the specifications.
She said that was their policy and it was hung on the wall so I suspect when you go into an eye doctor and your eyes are dilated and the room you’re in is dimly lit your to walk around and check all of their policies that are stuck with taped to the wall or pasted flat on some horizontal surface to make sure that you are in fact knowledgeable of their policies.
When I told the manager of the Georgetown office that, She got irritated with me and I said look, it’s not about the money was about the fact that your doctor had said we could come back and did not say do it in 90 days. Plus the fact that it’s obvious she changed her story because this unit she learned that the 90 days had nothing whatsoever to do with checking the glasses because we were not claiming any replacement by them then she got defensive and started shifting again.
I finally told her that it wasn’t about the money it was about the principal and the doctor had told me that and my wife that as we were in the same room and I thought they would honor their position but since they did not I was not going to sit in debated with her, there is things like this called social media and reviews.
As soon as I indicated that I will just place a review she hung up on me.
I suspect that you will find good reviews for every organization and I suspect you will find bad reviews from every organization.
I generally don’t write many reviews, I don’t have a twitter account, I don’t instagram, I don’t have a Facebook account that I actively use, We pretty much stayed to ourselves but when this office manager treats me the way that she did I want to tell somebody about it.
I have now told somebody about it and I do not recommend this establishment at any of their locations because I had no assistance when trying to reach the corporate office.
PS… Should you find any typographical errors it is because I use voice recognition and I simply do not want to waste anymore time making sure that everything that was said had the proper i’s doted and t’s crossed

I wish my dr. had not moved here from the Glaucoma Institute, where I never had problems.
Long waits, disorganized office and phone answering system. I once had an appointment scheduled with my dr on a day that she did not come in to the office. Of course, no one apologized. I called to schedule a follow up; it took the woman about 10 minutes to do so. That’s not how long I was on hold (I was actually on hold much longer than that). I don’t even know what took her so long, so perhaps it wasn’t her problem. I just heard lots of nothing in the background after she’d say, «Ok, hold on…»
As much as I love my dr, I may just move on.

Wow, I wish I’d checked Unilocal before making my appt here. As another posted said, if I could give less than 1 star I’d happily do it. Put a «-» in front of mine and it’ll be accurate.
When I originally called the woman was pretty rude. I mentioned a couple doctors I’d found I’d like to see, she says they’re all busy. Okay, that’s fine, but she then says she can give me an appt with the only guy in the office who has ²⁄₅ stars (in the entire area) on my providers site. Uhh… I ask why, she says «I don’t pay attention to those things». Yeah, that’s not an answer. Anyway, I figure whatever, make the appt, hell it’s just an eye exam.
Went in this morning for a routine eye exam, made the appt for 10:30am so I’d be able to get in and out quickly, had another meeting at noon I couldn’t make. I arrive 5 mins early, spend time filling out paperwork (it’s an eye exam folks, c’mon) and then sit around for 20 mins waiting. 20 mins? At 10:30am?!? Get called up thinking it’s for my appt but wait, nope, it’s because they’re having trouble finding my coverage (I have VSP through my employer, never had a problem with any other doctor validating it). Tell the woman this and she seems non-​plussed.
I then tell her that I can’t sit around and wait if this is going to take an hour since I have a conflict. She tells me she can make me another appt… wait a second, shouldn’t the first response be «the doctor’s running a little behind, but I’ll make sure he knows you’re in a rush». I tell her if I leave I’m going to go somewhere else, she points at the door.
I’ve never been to a doctor’s office with worse service than this place. This place is a factory, unless you have to go here I’d recommend finding an office that doesn’t hire personnel like the folks I encountered.
[Oh, and have you noticed there are no replies on this godawful Unilocal rating/​page? Yeah, that should tell you something…]

DISCLAIMER:. HORRIBLE MANAGEMENT!!! We had a pair of glasses that fit perfectly fine when we tried them on and once the lenses got put in them, due to the lens reshaping the frames, they did not fit correctly anymore. We were unable to return them even though it was not our fault and then we were treated VERY poorly. This of course was all after the transaction was finished and we had already paid in full.
August 1^st, 2014. * I returned to them today to get lenses replaced and the supervisor confronts me while nearly yelling at me insisting that I take my review down because she says so. No apology, no logical reasoning or civil way of conversing … just «YOU NEED TO TAKE THAT REVIEW DOWN NOW»

The reviews on this site are pretty accurate. I’m sorry I did not read them before going on my opthamologist’s recommendation. When I went in for my consult at the Balcones location for cataract surgery I was told the next step was to set up a pre-​op appointment with their Far West surgery center. That was when the rudeness and nastiness started. When I could not get through and after numerous routings through robots and voicemails, I asked the operator to connect me to someone who could help me. She told me she would put me back through to the voicemail and when I asked her name she hung up on me.
when I got a communications manager, Kim, she was helpful but put me back through to a scheduling supervisor who told me it would be more than a month before I could get in and a month and a half before they could do surgery. When I asked to be reconnected to the communications supervisor, she got sarcastic and told me Kim was not the one who could help me. I told her I would call Kim to find out what my options were on my own if she did not want to reconnect me.
Apparently these people are running an eye-​surgery mill and are so busy they don’t have time to deal with human beings reasonably if you don’t fit into the slots in their mill. I do not care to do business with a company that is too busy to recognize that their customers are the ones that keep them in business.

Can I give less than a star? My elderly mother and I scheduled back to back appointments so we wouldn’t have to make two trips. We ended waiting about 90 minutes past our appt time due to some surgical issue the dr had with another patient. So our spots were now late afternoon appts. We were not offered the opportunity of rescheduling, but sat alone trying to amuse ourselves.
Dr Laura seemed rushed, harassed, and surprised that there were two appts on her schedule at that time of day. I’m very surprised that her attitude was so curt. It makes me suspect the quality of the prescription actually and I’m a little concerned about that.
It’s about 8 months later and I called to ask for a copy of my RX. They can’t email it. It’s fax, snail mail or walk in. What century are these guys living in??? Does anyone even own a fax any more?
Not to be sulky, but it seems like a LASIK mill over there. Unless you’re there to drop a zillion on eye surgery, they are really not interested in your business.
I wish I’d read these reviews before I took my mom there. I had her RX redone before I ordered her glasses… I just didn’t trust she was paying attention.