Sunset Pool Service

Chad Sweet was one of 4 swimming pool companies that we interviewed to resurface our pool and spa. He’s a great salesperson — he talked us into using him and we regret it. He was on top of everything in the beginning — trying to get our business. He even discussed using him as our monthly pool service after he installed the new pool equipment and resurfaced the pool. He was even ready to start that very weekend.
Once he started the renovation — things changed. He wanted more money as a deposit then he initially stated in our initial discussions. We were able to get him to stick to the initial agreement. We didn’t feel like he was that interested in doing the best job possible — his attitude was very casual. Once the pool was finished, we hired him to maintain our pool on a monthly basis. That’s when it went down hill from there. Initially, when were discussing using him for the renovation, he stated that he had lots of customers in our area and that he would give us a good deal on monthly service. Well, it turns out, he didn’t have any customers in our area and the deal he gave us was more expensive than our normal pool service. For a few months, we never knew if he was cleaning our pool because he never left any evidence that he was even there. No card was left (he stated that they had run out of cards). The trash can we leave out by our pool never contained any leaves or debris, so we wonder where he put it? Finally, he told us that it wasn’t worthwhile to service our pool because it just wasn’t cost effective for him to come out to our area in Round Rock (when he lives in Lakeway) because we were his only customer in the area. To top it off — he told us on October 1^st that effective THAT DAY, he would no longer be able to service our pool! No notice whatsoever.
Also, we had problems with some of our equipment and he said that he had scheduled a guy to come out and address it. He never did. My husband has emailed him several times, but there has absolutely been no response.
We have gone back to our old pool company and regret that we weren’t loyal to them because they are excellent and we had been using them for 6 years. It was Chad’s smooth talking that got us to change our minds and we very much regret it.
Do not use Chad Sweet and Sunset Pool Service unless you want someone who is a salesperson and not interested in giving you quality and dependable service.

Chad is a nice person but his business is just not trustworthy. We can’t really monitor every time he says he comes. He leaves the card that indicates what he did at the visit but then why the pool condition continues to be so poor? His employees are just so so soooo awful!

My pool was in really bad shape — think old, delaminating and deep green. Got a couple of estimates then on #3, Chad Sweet came to the rescue with a very competitively priced solution. I ended up chosing to resurface with a pebble coat finish. Chad was especially helpful through the construction process — he oversaw/​explained everything and was attentive, knowledgable and flexible when there were issues. In fact, it might be my first experience where the contractor met the estimate without $$ surprises — PLUS finished ahead of schedule. The pool looks fabulous (especially the abalone shell sparkles). For the past couple of months, this company has now taken on the maintenance and that is working out fine, too. Thanks again Chad and Sunset Pool Service — I heartily recommend them to others.

After much consideration

These guys KNOW THEIR POOLS!!! Chad the owner is awesome! Really takes the time to tell you what’s going on with your pool and how you can fix the problem. Doesn’t skimp out on the chemicals, and stays until the job is done right. I went out of town and my chemicals were way off, he came and made it sparkle again! Is reasonably priced, and more affordable than other quotes I got for repairs too. Would DEFINITELY recommend Sunset Pool Service!!!