StorageMart

You don’t really get 1 month of free rent unless you move in on the 1^st. I moved in on the 23^rd, and the 8 days I had the unit was considered my free month of rent, which is the equivalent of $ 12.90. There is also no mention of the mandatory insurance they require you to have for an extra $ 10/​month online, or on the phone. I wasn’t told about it, until I was signing my paperwork. I’ve had two other storage units in Austin, and have never paid an additional cost for insurance. The property manager is somewhat hard to get in touch with, but is fairly pleasant when you do. The one positive is the rent is about $ 10 less a month than comparable places (even with the extra insurance fee), and I believe all the units are on the first floor.

So far, so good. I stopped in to get a unit to help me in my move, and the manager Debbie was very nice, professional, and helpful. The units are nice, clean, and very reasonably priced. They also offer climate controlled storage spaces. With my new job, and packing up my apartment, and moving, I really don’t need a lot of extra stress right now. And Debbie made it as hassle-​free and convenient as possible. The location is on my way to my job and my new apartment, so it’s very much a Godsend.
Clean facilities, great pricing, and friendly helpful service – what more could you ask for in a self-​storage?

I agree with the above user. I have used storage facilities numerous times over the years, and the Storage Mart on 1325 is by far the worst experience I’ve ever had! Here’s my story, my son wrapped up his sophomore year at college a few days before he set off on a cross country charity bike ride. So, within 2 days, we moved him out of his dorm, into a storage unit, and he was literally on his bike for the next 70 days. I helped him get this storage at the last minute because they had a «deal.» This was May 31^st. I paid the first months rent which was $ 55 for a 5×10 unit. I continued on with my busy summer as usual, we are small business owners and always working. 45 days later I received an email, as I was on the contact info, saying I was late on the rent. Oops, gottcha. It would have been nice to receive a «your bill is due» reminder rather than «your bill is late.» I definitely did not get a courtesy call, or a reminder. Okay, my bad… I pay the bill. When I opened the email, I saw the amount was $ 112. Hmm, I didn’t read it over, assuming maybe they we requiring the next months rent in advance since I was late the first time. I pay the amount. Fast forward one month. We drive to the unit the same day my son arrived home from his cross country ride because he literally had to be in his new place and start classes the next day. I rented the Uhaul and we headed to clear out the unit. The entry way key pad read «locked out.» Interesting, I thought I was pre billed and had pre paid. I called to find out why, and was advised I owed another $ 112 to get back in. Wait… I just paid $ 112 less than a month ago, how is it that I owe that amount again when my unit should be $ 55 per month. Here is the breakdown that I was charged for the 11 days in August we used the unit:
-$ 55 unit price
-$ 12 «loss of discount for not paying on time»
-$ 9.97 insurance (that I NEVER asked for!)
-$ 35 lock out fee
So, the $ 112 I paid the previous month was the same breakdown it turns out! ALSO, they did not pro-​rate for the month of August. They tried to charge me $ 112 for 12 days! When I called to ask why no one tried to contact me when it was late, I was told they tried to call my son. HE WAS OUT OF THE COUNTRY! I looked over my contract and I was clearly listed as the person to call if he could not be reached, and I was NEVER contacted. I told the manager I was never contacted and she said, «we use an automated system.» If they use and automated system, how do they know to contact the secondary person if the first doesn’t answer? In the end, she waived the $ 35 lock out fee, which is clearly just allowing us back in with the key pad. They were never out a lock service. Also, this cost me an extra day of a uhaul since we were locked out after business hours.
Debbie the manager, is unfriendly, and completely unhelpful. We own 6 Austin area locations within our family business. If were treated customers this way, we would absolutely fail.
So, in a nutshell, with their hidden fees and penalties:
**I was charged $ 289 For 2 months and 12 Days of storage for a 5X10 unit that was supposed to cost $ 55 per month, with NO prorating.
I NEVER write reviews. If I patron a business and am mistreated, I usually chalk it up to learning a lesson. However, in this case, it was worth the review. Shame on you Storage Mart on 1325 and shame on the GM Debbie.

Debbie at Storage Mart was helpful, kind and the price was very fair. At 99% off the first month’s rent, the deal couldn’t be passed up! The unit is easy to access and they have 24 hour video surveillance which gives us peace of mind. I would recommend this storage unit to friends and family in the area.

This place is clean, safe, secure and has access 24 hours a day (which is it’s greatest selling point)
It’s prices are about the same as all the other storage places in Austin.
The lady that runs it is really friendly and helpful. I would recommend this place to anyone looking for a storeroom in the north Austin/​round rock/​pflugerville area.