Newton Nursery Austin

We just bought a «fixer upper» right down the street from these guys and needed to purchase some nice bushes for the back yard. We thought we would give them a try. Well we found the perfect bushes and the guy helping us told us that for the size of our yard (we gave him measurements) we would need 12 bushes and that they were $ 42 a piece. While my husband helped him load them in the truck I went inside to pay for them. Turns out they were $ 83 a piece since I did not own a landscaping company. I went ahead and paid since they were already being loaded in our vehicle. When I got home I got on line and learned how far apart these bushes needed to be planted and what the guy told me was wrong! I only needed 8 bushes. The following Monday I took back the ones that I did not need and they told me they would take them only if I paid a 20% restocking fee. I begged and pleaded but they would not give in. I was very mad and let them know it and as I was walking out the door one of the girls at the counter had the nerve to sarcastically say really loud «Have a wonderful day!» then I heard them laugh about it. Rude.
Go somewhere else to buy your plants!

The plants here are great but sorry to say the service is awful! I called about purchasing an item, was told that it was in stock, and to come the next day to purchase. When I got there, the manager, «Joe», made a sarcastic comment and told me that he wouldn’t sell it to me because «it hadn’t been priced yet and to come back on Monday»! I honestly don’t know how this place is still in business with that kind of treatment of their customers. I’d rather go to Whitttlesey or any other place than this. Terrible customer service and management! Also it’s impossible to find anyone to help you. They’ll never get any more of my $.

These guys are the absolute worst for customer service. Joe especially. They ignore you while you stand at the counter. You call in and they put you on hold and never come back on the line. Keith was the only helpful one of the whole bunch. They are a wholesale nursery who sells retail on Saturdays. I don’t know why either professionals or individuals would have any interest in buying from them. They don’t deserve to be in business.

I’m currently working at a landscaping company, in the construction pricing and acquisition department. We’ve gotten several of our softscape items from Newton Nurseries. As a matter of fact, one of our more recent projects was almost entirely provided for by Newton.
On a few occasions I’ve driven down to the location to quickly take submittal photos of their groundcover. M’Kensie, the young woman who works at the front desk, as well as Christy, a more experienced worker, have shown great customer service. Their selection is very good and they usually have most of what we ask of them.
Definitely among the better of the nurseries I’ve been to.

This nursery is wholesale, although they do have limited hours for retail customers.
I have found them to be very helpful and knowledgeable. It helps to have an understanding of plants because they are in business to deal with professionals, those who know about plants.
Their retail prices are in line with other nursery retail prices. Because this is a wholesale business, one has to buy an entire flat instead of mixing and matching individual plants. Go in here knowing exactly what you want — you will leave a very happy customer.
Wholesale prices are excellent. My professional landscape friends love this place.

This place has it all! Knowledgable staff, high quality material, great location & just a friendly & caring atmosphere! They service retail customers on Saturdays & landscapers Monday-​Saturday. Ramsey & Keith helped me on my project & they were amazing! They let me know what was drought tolerant, deer resistant & the plants growth habits. When I was done picking my plants, Christy helped me place my plants on a landscape plan I created. My landscape is now one of the nicest in the neighborhood! I’m headed there this Saturday to pick up some vines that I special ordered for my backyard.

During our first (and what will be last) visit to this nursery the staff (essentially one person) showed no sense of customer service or even general decency. We waited in front of the counter while the woman talked on the phone and went on with her business. Never did she once look up and acknowledge our presence. Finally we went over to her and asked if someone could help us. She responded with a cold insinuation of a response that almost made us look like we are the guilty party. Once my wife mentioned to her that we had been waiting for over 10 mins she quickly struck us down with a «…well then you should have come forward and asked me…». Clearly seeing that she has no intention of helping us and given her rudeness we ask for her manager to which she provides another snappy response. Taking the manager’s card we leave while she promptly goes on to attend the person behind us with smiles, like nothing ever happened.
The whole interaction felt odd as she was only cold and rude to us. Later on I called in for the manager but he was not available. Left a message but never got a call back. Two days later my wife called and got through to the manager. The manager seemed not the least apologetic or sympathetic. We understand that this place primarily deals with contractors. However contractors are paid by customers and so I would imagine when a customer walks in it’s essential to provide good service to them. There seems to be a huge discrepancy in how they deal with their different clientele. Use another nursery if you can.