Randalls Food & Pharmacy

Good store with a decent selection. In terms of grocery stores not named Whole Foods or Trader Joes, this is my favorite in town. The location is good and they have a gas station on site with cheap gas. Their parking lot can get a little tight but no real complaints here. Would recommend for an every day grocery store.

I consistently have a great experience at this grocery store. It is always clean and the staff is always incredible. I am amazed at their service. I know their prices are a bit higher than the competition, but they really do provide unbeatable service and that’s what I am all about. I work in retail myself and this store is doing it right!

My favorite Randalls store, with a great location right on Ben White off of 71. I admit I come here mainly for gas because they have the best gas prices in the area.
My favorite things about this store are the deli items, prepared food (great chicken salad!) and bakery section! That’s pretty much what I come to this store for. It runs a touch higher than the other stores in the area, though having a Randall’s card does offer appreciable savings on occasion. That said, I prefer to get non-​perishables and produce elsewhere (HEB/​Walmart and Sprouts, respectively).
As other’s have mentioned, their customer service is great. Staff is always very helpful and goes above and beyond (once the chicken salad was not out, and the deli worker said she’d make some on the spot if I didn’t mind coming back in ten minutes rather than just saying they were out).
They do have a Starbucks inside, you can get money orders from the customer service counter, and this is routinely an early voting polling location! This is a nice neighborhood store, and I’m usually here at least once a week, with Randall’s card in hand.

Yes, Randalls is more expensive than your average grocery store. But really it’s all about being a smart shopper. There are some stuff Randalls has that are way better than H-​E-​B or Wal-​Mart and vise versa. What I like most about Randalls is that it’s a small place and you really get to know the other shoppers and workers there. Everyone is friendly and helpful. And even if you’re being bitchy because you didn’t get your dollar off or they didn’t have this in stock, they still help you and talk to you nicely. I love their deli, bakery and floral department. I think they have some really nice flowers and their bakery is a little cheaper than other grocery stores plus is super tasty. I love their baked potatoes soup and their sandwiches!
If you’re on a budget or don’t really like to spend too much then go somewhere else. But if you just want a couple of things or stopping by because it’s the nearest store then you should totally come in! Be a smart shopper though (:

I love shopping here. The employees are so friendly. I use to work there too. The store director was awesome. I love the pharmacy staff too and customer service. The checkers were fast and friendly

I like this Randall’s. It’s small enough so that if you want to get in and out quickly, you can. It’s nothing fancy, unattractive and definitely more expensive than HEB but it’s a convenient stop so well worth it. They also give you paper bags if you are in a pinch and they don’t charge you for them like everyone else. Not my first choice for saving money but not bad either.

I like this store and am a regular customer, but didn’t appreciate the particular service I received this morning. I told the cashier I had a bagel in the paper bag. Maybe I didn’t look trustworthy or she didn’t hear me, either way, she insisted on opening it. That’s fine. But at the very least, she could have closed it back the way I had.

WHY does this have so many bad reviews?! Austin Unilocal has really steered me wrong. I spent the past year avoiding this store like the plague due to its shabby exterior and poor Unilocal reviews, even though it is literally right around the corner from my house & I’ve had to go miles out of the way for every other grocery store.
With desperation for convenience & a quick wine pick up (especially after my horrible HEB experience), I finally came in one night around 11:30. I did call ahead of time to see the store hours, and the automated machine said they were already closed. However, when I drove by I saw the parking lot busy, and people walking out, so I came in. FYI — they close at 1am.
I entered & it was GLORIOUS! As a northern California I was way too delighted to see that this store is exactly in look, product, & signage just like a SAFEWAY! (I did not realize they were sister companies). A piece of home, awww. You can even use your Safeway club card here. The store was bright and clean, with big easy signs. Not the dirty, dingy mess HEB is.
I just ran in for wine, & found great sales on certain items — $ 14.99 wine for $ 7.99, & $ 19.99 wine for $ 9.99 with club card! Amazing prices on CA wine — they also carry varieties I haven’t been able to find since moving here. Others have said their prices are higher than HEB, but I will have to see when I return for a more thorough shopping trip. From what I saw, it seemed pretty in line with what I am used to.
Customer service was also friendly, both in the aisle and at check out– something HEB sorely lacks.
Come here for a positive, clean, non-​harrassing, grocery visit!
*** Starbucks inside!

Pricy on some things, and cheap on others. Has a decent coffee shop — Starbucks, as well as management that works the floors and keeps store clean! Great prices on gas too, and I get points each time I buy food/​home items towards gas…
Nice staff and good bakery !

I regularly pop into this Randalls location because it is in my daily path. I like that they have a decent selection of items. I have my randalls card and can build up points to save on gas too. I do not usually do any big shopping it is just to pick a few items type of shopping or to grab something for work.
The store is clean, the employees are friendly and the shelves are stocked.
There is also a Starbucks location inside this Randalls. Today when I stopped in I noticed they had early voting set up inside too! Anyway this store is definitely A-​OK in my book. I like a good convenient place to run in and out of. Oh and that is the other thing it is so easy to get in and out of. There are never any huge lines.

I am new to Austin Texas so this is like the second time I’ve been to a Randall store this is my second location that I’ve gone to locally.
I have to tell you that I’ve noticed that both the stores were actually on the smaller side I’m used to when I lived in Campbell California. Being in a really big store but the store looks very clean the aisles are very organized I love the floral department and the bakery and they have a great seasonal section and the meat department have been great.
So I have no complaints for this location and I would recommend my friends to go Here. also I find it very convenient that you have gas station involved we could get discounts from your purchases.

This review is specifically about Randalls pharmacy. It seems I always have some drama when I use the pharmacy here. My doctor sent them my prescription on 9÷24÷14
I drive there on 9÷25÷14 and they stated they were never sent the prescription. I called my Doctor and she stated she definitely sent them the prescription. So my doctor resent the prescription today the 25^th. I called Randalls back and now they got it.
I believe that my Doctor sent them the prescription the first time. So I don’t know why they didn’t have it. I also do not find them very friendly either here. All my future prescriptions will go elsewhere from now on.

Office staff rude and impatient. I’m very disappointed in how services where explained. I will not shop here again.

People need to understand your only in one of the most popular city’s in america. So pretty much everywhere you go in Austin there is go to be a little wait and there will be all kinds of walk of life so get use to it and learn to be patient.
To DONNA below I think you need to get on medication!!!
Usually if there is any inconvenience it is some of the customers who are just plain rude and have no common courtesy for others in public establishments. You know most of us that are from texas have southern hospitality. You give respect to receive respect. «You say excuse me, pardon me, thank you, your welcome, etc. Out here you barely here or see that anymore. And DONNA stating that employee’s are sketchy that is your stupid opinion and at least they are working and ringing up your sorry ass.
Every time I have shopped here I have found what I needed and the prices are just fine. And the cashiers regardless how they look, they are very polite and have always greeted me with a smile. I appreciate that. And not to mention the Starbucks inside has great and speedy customer service.

You know what? Forget the haters. Yeah, their stuff may cost a little more and there’s a smaller selection than you’d find most other places, but I like coming to a grocery store and not having to fight a woman with a giant cart and five kids hanging off it for the small amount of real estate between the wall of potato chips and the wall of crackers like I do at most any HEB. This place is always empty and there are always too many cashiers working the registers.
That’s really all I ask for from my grocery store: some peace and goddamn quiet for once.
Also individual slices of carrot cake and tres leches.

This store is very close to my house but I often go out of my way to shop elsewhere. Why?
1. the employees can sometimes be as sketchy as the people who hang out in the parking lot
2. items are not stocked in any kind of logical way and if you ask for help you will quite often be told that the item you’re looking for is not in stock. even if it really is and you happen to stumble upon it while looking for something else.
3. the customer service counter should be renamed the customer abuse counter. put your nerves of steel on before you attempt to return a refriderated item that has gone bad. or buy a lottery ticket. or attempt to buy some stamps. or do anything, basically, that requires customer service.
4. the prices are stupid expensive, even with your randalls card. randalls has never been known for reasonable prices anyway so forget I even mentioned it.
5. beer/​wine section isn’t bad. which is good. because you will need beer/​wine after shopping at this store.

I know they are high yet if you have the time you could go to a different one not mine cause I am always first for clearance items Tagaderm 4 dollars is a dam good deal

Randall’s has a lot of really bad reviews, and its Unilocalers have done a very good (and entertaining!) job of defended their cases.
With that being said, I haven’t actually had a terrible experience here. I went in yesterday and some psychopath lady freaked out about the way I was maneuvering my cart («NO! You go THIS WAY and I’ll go THAT WAY!»), but otherwise my opinion about this grocery store is that it’s mediocre. Luke warm.
I started coming here for blue recycling bags and Sun Rype fruit bars. I wandered into the bakery section after a couple of visits and learned that Randall’s bread and bagels are actually really, really good. And finally, I gathered up the courage to do a full shopping trip here because I’ve grown tired of HEB’s unchanging selection of food and specialty items. Honestly, it wasn’t that bad.
Yes, the produce section is very small and cramped but I was actually impressed with the quality of fruit and vegetables I found. I was also pleasantly surprised that Randall’s offers store brand organic products, like eggs, milk, cheese, and other prepackaged snacks and meals. I also found some pretty good deals like 50% off Chobani yogurt and Buy 1 Get 1 Free Bear Valley organic cereal.
Complaints? You do need to sign up for a member’s rewards card to get all the deals they advertise. Nonfood grocery items (toiletries, sandwich bags, household cleaners) are significantly more expensive than at other places. The checkout lines can be very slow and cumbersome and you aren’t always guaranteed to have a bagger. Otherwise, the check out clerks have always been very friendly and upbeat. I’m always offered assistance outside to my car.
So, I came here just to set the story straight. Randall’s really isn’t all that bad.

I am not a big fan of Randalls. You have to use their Randall’s card to get the same price that you would get at HEB prior to their sales. I will occasionally come here to pick up a quick item as it is closer to my house or if they have a specific item on sale.
One positive is that the beer is generally well priced but for everyday shopping you are better off just heading to HEB.

Three small plastic bags filled with the CHEAPEST groceries Randalls has (we’re talking close-​out bin, store-​brand stuff here)? As in all three bags could be comfortably carried by only the pinky and ring finger on my left hand?
THIRTY-​FIVE DOLLARS.
Also, while I guess it’s cool or whatever that all the people they hire are mentally handicapped, it’s not so cool when you’re at the tail end of a 10-​person checkout line (the only line open at 11 pm), you have a bus to catch in five minutes, and you find yourself at the mercy of one of the Kids from Whidney High.