Precision Tune Auto Care

Don’t bother if you are trying for state inspection; especially if you are thinking, oh hey its close to my house and might be convenient. iT WONT BE. I tried on FOUR different times to go here bc so close to my house– 6 hour wait, 4 hour wait, the machine is down— and just now went BEFORE it opened at 8am and already 8 people lined up outside the doors waiting for it to open!!! Not worth it, maybe unless you are retired and have ALLLLLL day to hang out. (They do have a nice Keurig coffee machine in the lobby and taco trailer out front– i never enjoyed either bc I have a new baby at home and absolutely do not have 4 hours to wait– ever!!!)
The older gentleman at the front i don’t think means to come off as rude– I think he just gets really stressed out when there are long lines of people etc. He was probably not trained to be a customer service rep, but may know a lot about cars etc. Still, not good for our ever growing and busy south Austin…

Nissan Altima 2009 coupe. I went for a second opinion after the dealership shop’s diagnosis of a hub and bearing problem on the driver’s side. It cost me $ 50 for a check up and they found the same problem but wanted to do both sides. They were going to use aftermarket parts which was cheaper and less reliable than OEM, and charge way more for it. $ 231 per part, when OEM is only $ 175. Labor would be $ 277.
I dont think I will be using there service anymore. I felt that they insure me of a much thorough inspection when all they did was a 30min check-​up. My biggest problem is the aftermarket parts being use and sold of higher than OEM.

I like these guys at this William Cannon location a lot. For one, they offer the best price in the area for an oil change. That’s a big plus for starts. The owner/​manager is a man named Charles and he has excellent customer service. Not only is he totally knowledgable, but I love the fact that he treats me with respect AND you can tell that he wants you to be in good shape with your vehicle when you’re rolling down the road. His son Matt is working with him down here and he’s a nice guy too. If you need any type of service, state inspection, or general repair, then go see these guys at William Cannon and Woodhue.

I brought my car back here Saturday ⁸⁄₇ for an oil change, tire rotation, and inspection and had another great experience. Matt up front was super friendly and attentive, and Drew, the mechanic, came out to let me know some of the other maintenance that needed to be done, but in a no-​pressure way. They let me know what should be done now and what could be done in the near future instead of high-​pressure tactics I’ve experienced at other places that my car would fall apart there at the shop if I didn’t get everything done at once right away. I did take care of the most urgent things first, and they included a checklist on my invoice of the next steps to take, which I will bring my car back there again for. I highly recommend this place!

The staff is extremely knowledgeable and competent and the manager, Charles, especially takes the time to explain what’s going on, gives you all the options and alerts you to serious issues found even when they’re not part of the original issue. He recently saved me from a potential blowout situation from extremely uneven tire wear due to really bad alignment, the day before I was fixing to travel to another city. My truck was in for a new fuel pump, but the tire wear had the cords fraying and sticking out of the tires on the far inside where you normally wouldn’t see it. He saw it from up on the lift and contacted me about it and sent a picture so I would know just how serious it was. Honestly, I went in there by accident earlier in the year because I thought it was the one next door that I used to go to a while ago (but has since had a name change), and have stayed a customer because of the excellent quality of service and the genuine care that they show for each customer. Fantastic service and staff!

Sabotaged? Used them for an axel replacement which went well. They tried to upsell an unnecessary alignment. Frustratingly, the next day my battery was dead, stranding me. Likely they left the key in the ignition all day while working on the axel. It pissed me off enough that I won’t be using them again.

I needed an oil change for my cadillac and I had no time to drive to the dealership so I decided to give this shop a try. At first over the phone they quoted me 1 price but when I got there they gave me a different price, basically after the guy at the front desk was finished adding charges I was paying more for an oil change here than at the cadillac dealership.

Tried to use a Groupon here and they turned me away saying they only take walk ins on Saturday. They said I would have to make an appointment but there were none available. Waste of my gas and time to go there. I’m calling Groupon Monday and getting a refund. Don’t even think about getting a coupon for here, they will do everything they can to not honor it.

All of the bad reviews are years old, and I really believe this place has made whatever changes needed. James really took care of me and my sick ol’ car, and I never once felt like I was being misled or advertised to. My Toyota Celica really was in bad shape and he was very honest and concerned about it. I was out in under 45 minutes for a full service oil change and diagnostics and I will definitely be bringing it back to him soon!

I got my state inspection done here. The staff was very friendly and there was hardly any wait. I will be coming back here next year to get my inspection done.

I’ve had (4) vehicles serviced @ this location, most recently my not-​typical full size truck. I explained the issue (P0171 & P0174 — lean on both banks) to Charles — he listened attentively to the symptoms I experienced & limited troubleshooting I performed. Once in the shop, the technician called and asked questions, etc. He performed comprehensive diagnostics — from MAF analysis to short/​long term fuel trims… A new fuel filter (embarassing) took care of it & I was able to pass state inspection. While it was there I had the brakes done — fluid change, new pads, turned rotors/​drums, adjusted, etc.
Like most auto repair shops, they are busy. Do not expect the type of service I describe above to be completed the same day you bring your vehicle in.

They are friendly, but I don’t trust them. They were sloppy and inexperienced.

I took my car to get an oil change. I got convinced to buy the premium service which checks tire pressures and rotates them. Next day automatedtire pressure gauge goes off and check all my pressure and they were all 22 psi. The required amoint is 32 psi.

Great Customer Service! I came in for a standard oil change and tire rotation to find out my wheel locks were on too tight from the dealership and it broke my wheel key. The guys were very proactive by somehow getting the wheel locks off w/​o a key, buying me 4 new lug nuts, and installing them for me. Now I can change my tires in case of emergency in the future. Good deal and great service today!
Great Customer Service! I came in for a standard oil change and tire rotation to find out my wheel locks were on too tight from the dealership and it broke my wheel key. The guys were very proactive by somehow getting the wheel locks off w/​o a key, buying me 4 new lug nuts, and installing them for me. Now I can change my tires in case of emergency in the future. Good deal and great service today!

Someone needs to tell Mr. Cheery at the counter to lighten up! I went in on Saturday (2÷16÷13 3pm-​ish) to ask about the time frame for an oil change and he could have cared less about the inquiry. I didn’t get his name but the «gentleman» was large in size (red co. shirt) and snarky. His abrupt words to me while looking all stressed out were «I don’t have time to get you in. I still have to deal with those people (Latino group of individuals)…tomorrow morning» It was early afternoon… what the heck?
Word to management and corporate office with Precision Tune… either this guy gets some diversity & customer svs traning or boot him out… terrible customer service.
I took my business down the street to Jiffy Lube (1111 William Cannon #2477) and was treated with the utmost of respect and fantastic customer service!

Went here for an inspection and an oil change. after a lot of bluster from the manager about how they «do right by their customers» and having them upsell me to the 5 $ extra service of «checking my fluids and air pressure» on the car. Everything went well, we paid and drove home. Hours later my wife and I are driving and the car starts SMOKING. I pop the hood and there is oil covering every inch of the engine compartment. Our «technician» Matt seems to have forgotten to put the cap back on the oil. We were very lucky that it didn’t scrap our engine in the 100+ degree heat of Austin. I would avoid this place at all costs. They are likely to destroy your car with their incompetence.
**Edit**
After my review and complaints they replaced the oil, repaid us for oil we had to buy, and sent the car out to be detailed to clean the oil from inside and out that had sprayed everywhere. They seemed very nice and apologetic, and if this had been our original experience I’d have given them 4 stars. From my biased perspective it’s still a big gamble to go to a shop that misses such an obvious thing on a simple oil change.

This location is RIDICULOUS! I purchased a super saver auto care coupon and they require you to call and make an appointment to use it. When you call to make an appointment, they say they do not have an availability until a month later! What kind of bs is that?! Yet if you drive up to the location they have plenty of time for walk-​ins. This coupon was a waste of $ and will never visit this place and advise all others to find somewhere else.

I Had a valve stem leak on a tire on my truck, I went by here and, then said they could fit me in (1 hour before closing time) within the hour and it would be $ 25 to replace one Valve stem!
They also turned away 2 customers saying they had 2 or 3 oil changes in front of them and could not fit them in within the hour???
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I decided to drive a mile or so south and went to Discount tire and replaced all 4 of them (3 of them would leak if you touched them) for $ 18
And they threw in free balancing of all 4 tires…
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I would avoid this Precision Auto Care and find any other place to do anything to your car from oil changes to valve stem… Go some where else!

Don’t take your car here! Every time I’ve gone to get a cheap oil change, they always say they can only do it if I leave my car there. sometimes they call me back in 30 minutes and I don’t understand y they act like its gonna take all day. u will wait in line at the counter forever sometimes because they r taking forever talking to the person in front of you. i just took it to get inspected and was told that it almost didn’t pass due to something that has nothing to do with passing an inspection. which I wouldn’t have known unless my boyfriend would have told me. they r always trying to get me to get fuel injection and air induction cleaner each 80 bux each which I don’t seem to need according to another car maintenance company. i won’t be going back not even for the cheap oil change. worried they might do something to my car to mess it up.

It’s so important to have a mechanic that you can trust and I feel that way about Charles and the guys at Precision Tune. They go above and beyond to make sure that my wife and I get great service. They are never «salesy». Charles is always friendly and helpful behind the counter.
They recently remodeled their office and now offer good coffee or tea, bottled water and a flat screen TV for waiting customers. I would recommend them to anyone in Austin who’s looking for knowledgeable and trustworthy mechanics.