Austin’s Automotive Specialists

Andy & his team have been taking care of us for years. They replaced motor mounts on our Maxima, and now it runs better than it has in 3 years. Just WOW.

2 days prior I had a bad experience with Goodyear over a front end alignment. Ended up taking it here on a recommendation and the difference between customer service was amazing. I got straight answers, got the service I requested done without a battle for costs. They even check other issues and provided me with an estimate to fix — but again, no hard sell and they explained in a way that I understand. Thanks!

I first came here because my car made a funny noise when I turned. Austin Automotive Specialist tightened the bolt for free (PepBoys told me it would cost $ 400) and sent me on my way. I recently went back there to get an oil change and found I needed other work done. Andy, the GM, is honest and hasn’t been pushy for me to get my car worked on. I dread the moment a mechanic comes to talk to me about my car after a simple oil change, they always tell me I need something done and its going to cost an arm and leg. Andy made suggestions for a timeline that would be safe for me to get the work done. Lets face it, I don’t have a bunch of money lying around.
After getting the wrong part in to fix my car, they were still able to get the job done by the end of the day. I highly suggest taking your car to these guys. My car drives SO much better. I think its safe to say these guys aren’t out to scam you or just take your money. Andy seems to genuinely care about the quality of their work there.

Just got back from an oil change, the experience was good. They had fair pricing for the service that i needed. I got a full synthetic mobil 1 oil change and my air filter change for $ 82. I ask if they would service my transmission flush but were professional enough to decline because Nissan car’s transmission has a history of problems would cause liability. I would recommend the place for there fairness and good service.

Andy and the crew at Austin Automotive Specialists are amazing! They have great customer service — fast, friendly, very knowledgeable and priced right. They squeezed me in when they already had a busy day and got me back on the road before that evening. I needed a new starter and also happen to be past due for an oil change at that time — they knocked it all out! They offer better brands of oil than the fast lube places too. This is where I will take my car always.

Andy’s team is awesome. This is the only place i trust sending my daughters to and know that they won’t be screwd over. We took the car there for something we thought was going to be expensive. They told us the truth that the engine needed some minor inexpensive adjustment and they didn’t charge us anything. This is the place to take your car. I take my Lexus and chevy cruze there.
Sam

I always receive awesome customer service at Austin’s Automotive Specialist. They are super quick and they get the job done right every time. Andy is an honest and straight forward guy and I will always trust these guys to take wonderful care of my car. :-D

This was my second time coming here and both times were excellent! The guys at the front desk are always friendly, they keep their coffee pot full, and the waiting area is kept clean! They also have wifi available if you’re going to be waiting there and need to get work done. I wasn’t expecting that at all, so I was able to get way more work done while they were working on my car than I planned.
The first time I went in was after an awful several month long experience at Firestone (big surprise). I had been taking my car in to Firestone regularly because I was experiencing problems with my brakes and Firestone checks them for free. After going there I don’t know how many times, they finally tell me my master cylinder needed to be replaced and quoted me for a whole bunch of money (I no longer remember how much). Needless to say I took my car here and had them confirm that it was my master cylinder. Best of all, the price they quoted me was a lot lower! So I ended up having them service it. They fixed the master cylinder and even offered to replace my door handle for free (the inside handle broke off because my car is old) if I brought in a replacement one.
I went back today for an oil change and because my brakes were squealing. It turns out the pads themselves were fine, but I was really impressed that instead of trying to sell me new pads to stop the noise anyway, the guy told me he wouldn’t sell me a new brake job just to stop the noise! Instead he recommended that I have an adjustment and clean up on the rear breaks for a MUCH lower price. He even applied a coupon right there in the store that I didn’t have to cut the price in half for me. He also recommended some minor service things that I needed done. After talking to him I decided to get everything done and got a rear brake adjustment and clean, an oil change, tire rotation and a new air filter for around $ 100. The entire experience also took way less time than I expected! From check in to check out, I was only there for about an hour. These guys are awesome and don’t try to sell you a bunch of stuff you don’t need just because the computer spits it out at them, they actually look at the car and talk to you about THOSE problems.
I have found my new favorite mechanic and will be returning to them regularly for service to my car!
NOTE: I was able to get my car looked at immediately without an appointment and spend so little time there because I went in right after they opened. If you need same day service quickly, go in early!

I’ve been coming to this location for a few years now for oil changes, scheduled maintenance, check engine light, and other unexpected problems. Andy has been the manager for this location since I first visited this shop. He carefully listens to your auto issues and provides professional advice. I’ve always felt comfortable bringing my car here under his supervision. There was one time when there was a major mistake with my oil change (hey, mechanics are human too) but it was promptly resolved to my satisfaction without me having to push for it.
Professional, knowledgeable, genuine, and great customer service.

Doug is the best ! He was very helpful and very nice! I recommend stoping here if you don’t want to be hassled or hustled. Thank you Doug!

Great customer service
Wait time was very reasonable and the workers were very personable. This was my first visit, but I would definitely recommend them and will be back.

I went there last week to see about getting an estimate to get my brakes fixed. The man behind the counter there was very rude and refused to give me an estimate. he told me he had to look at the car first before he could give me an estimate, however I told him I just wanted a hypothetical estimate and he refused to give it to me. I don’t mind it so much but the fact that he was so rude added insult to injury. this company lost my business forever.

It’s such a relief to find an auto shop that you can trust. I’ve taken my car here a couple of times. If they feel you don’t need something fixed, they tell you as much. They’re understanding, patient and professional. They also do good work. I highly recommend them.

Andy was by far the most helpful person when ever dealing with brake repair! If you are nervous about finding the right mechanic I can truly say that you should not be looking any further. I moved here from Iowa where I had my own small town mechanic so I was hesitant finding one in the big city that doesn’t try to rip you off. I will definitely be taking all my vehicles back to Andy and his crew! Nothing but positive feedback!

I’ve been using these guys since 2004. This latest visit Andy Walker took good care of me! I needed brakes and a fix for the check engine light. Back in the 90’s I did all my own repairs. My dad was a mechanic and he never trusted other mechanics so I grew up with real trust issues when it comes automotive repair. Austin’s Automotive Specialists (formally Brake Specialists Plus) have exceeded my expectations for over 10 years. One time their mechanic David actually spoke with a dealer regarding a used vehicle I was considering buying, and after he got all the details he advised me NOT to purchase. Probably saved me thousands of dollars! Being in sales, I’ve referred many of my clients to these guys and they never disappoint. Highly recommend!

I needed a new mechanic and thought this would be the place; when I asked questions about what they recommended and was concerned about price as I had just spent a lot on car the past month, they were flippant and said it won’t get any better and go home and save your money (and then come back and get it fixed) — I just wanted to know if it was an immediate concern or safety hazard or. .. . disappointed and won’t be back

Took my van to these guys today. I needed my radiator replaced. They promised I would get my car back the same day. They then realized my water pump was leaking as well an hour before closing time. Because they promised, they replaced the pump and I picked my van up right at closing time! Great job guys!

Went in to diagnose noise in the front end, ended up driving around with a mechanic for 20 minutes. Came to the conclusion it is transmission issue, which they don’t deal with. Good group of guys, I will go back soon for some new brakes.

Comfy waiting room, helpful team, and I get the most wanted thing from mechanics here = honest work.
The free brake check is an honest inspection; no unicorns in the muffler or expensive fuel cleaning to past the time. Andy is leading a team that is truly setting the example on how car maintenance should be handled.
The only small complaint I had is that when changing an air filter, one should probably wipe down the inside of the housing with a clean rag. HOWEVER, no labor was charged for the air filter, so I think that was fair/​straightforward.

The day after I received the title to my car and after years of monthly payments service engine lit up. The first time I remember this happening. I cursed Murphy’s Law then made minimizations about the severity of the problem and finally decided to take my car in and confront the strain on my already limited budget.
I’d been taking my car to Brake Specialists Plus for brake checks, minor repairs and oil changes for the last few years. They had always been up front about costs and reasonable in price for service. So I felt confident when I dropped off my car and hoped for a minor issue.
After a conversation with the mechanic the customer service explained the issue and asked to conduct a test on the vehicle to locate the specific area of the problem. After they conducted the test, they realized that the culprit was a forgetful driver not fully tightening the gas cap.
While I was embarrassed, I was also relieved it was nothing and… maybe I don’t expect mechanics to overlook forgetfulness in lieu of getting compensation… but I expected to be charged for their work. But I wasn’t. Kudos in my book! Extra kudos for not giving me grief about the gas cap!!!
Next time I filled up I checked the gas cap… so yeah… there’s even a warning about the engine light going off if not properly tightened.
Who knew?