O’Reilly Auto Parts

I stopped in here after leaving Discount Electronics when someone in the parking lot told me my blinker was out in my work truck. An employee John-​David was very helpful. He helped me get the right bulb and then installed it for me as we tested it (much easier with 2 people). I was so impressed by the customer service I told him I would make a point of posting a positive Unilocal review. This employee and store definitely deserves it. As it turns out, the same bulb is giving me trouble and I called the store and they said to bring the truck in and we’ll get it fixed. That’s what I needed to hear. :-)

there is an auto zone right next door and i only come in here. the guys there are very helpful and if they dont have what i want they get it delivered the same day usually. there is no pressure to ask me a ton of questions i dont want to answer and ive yet to leave unhappy.

I walked in fairly sure I knew what my problem was. I was able to talk about it with two of the people that worked there and we all agreed. They told me I could try the part and then return it if it wasn’t right. They had a bin of tools up front and I was able to replace the part in the parking lot. Now I have working brake lights, haha. Everyone was friendly and helpful and the part was cheaper than I thought it would be.

I had to buy a headlight bulb yesterday evening when mine burned out. At the advice of my boyfriend, I went to O’Reilly Auto Parts. «Ask them to install it for you. They do that sort of thing all the time,» he said.
Now, my neighborhood O’Reilly is located right next door to an AutoZone. I don’t know who thought of that crazy setup, but whatever. Autozone’s lot was pretty full, while O’Reilly’s lot had 2 cars in it. I’m a busy single mom of three with no idea about cars or which auto parts store I should choose over another, so I based my decision on the emptiness of the lot and the probability that I would get help quickly and go home to continue on with my mom duties.
Finding the bulb was easy enough. The guy behind the counter looked it up on his computer and led me to it, didn’t try to sell me the most expensive one. That was pretty cool. I asked him if there was someone who could install the bulb for me, and he replied by saying that there were only two employees in the store — himself and another guy. So he wasn’t able to help me with it tonight, but if I came back in the morning, they could do it. Fair enough. It seemed far fetched that this guy was THAT concerned with the security of the store, or with leaving his buddy to man the register alone, but I let it go.
Next morning, I returned to the store to see if I could get the bulb installed. The same guy was there from the previous evening, talking on the phone. I stood and waited for several minutes, until his coworker came out of the back room and asked me if I needed any help. I told him what I was there for, and he proceeded to answer a phone call while I stood at the counter and waited some more.
Finally, the first guy got off the phone and very unenthusiastically approached, saying «Let’s go look at it…» We went outside, I lifted the hood. He looked at it for a second and then said «It looks like the battery has to come out in order to get to this, and we’re not equipped to do that here in the parking lot. You’re probably gonna have to take it to a shop.»
OK, I know I’m not very knowledgeable when it comes to cars, but REALLY? Take it to a shop TO CHANGE A LIGHTBULB? Are you kidding me? Even I know better than that. And don’t they have to take out the battery to test it, which is a service that all auto parts stores offer?
This guy just flat out could not be bothered with me, and lied to my face in order to get rid of me. He even offered to refund me for the bulb. I should have taken him up on it and driven 50 feet to AutoZone, where I’m sure they would have been happy to help me. I will not be back to this store, no matter how empty their parking lot is.