Era Bettinger Realtors

I’m confused by the negative stars. I’ve been working with them and Beth has gone above and beyond already. My husband and I have a special situation and she has met those needs with professionalism and courtesy. She responds to my texts and calls promptly. I’ve gone through zillow and other realtors with no responce from inquired properties. Beth called me immediately and showed interest and knowledge. She is honest. If your credit is off she will tell you. If the renters are picky, she will tell you. Some properties are old but that’s not their fault, it’s the owners fault. Houses built in 1975 can’t be perfect. At least she tries to accommodate your specifics in a home you request… i.e. bedrooms, bathrooms… etc.

I would not even give them 1 star. I was a tenant from July 2013 – 2014. Originally my lease was with Kaiser properties and then it was given to ERA Bettinger. They still owe me my security deposit, and keep giving me these bogus estimates from the contractor that Chris Tarango says is no longer in business. Yeah right. I called the contractor and asked for an estimate of the same work and it was a total of $ 150-​$ 200. ERA Bettinger was charging me $ 650 along with other things included! They are ridiculous. I am going to complain to the Texas Real Estate Commission and I wish all of you would also.
Here is the link:

Cautiion! Never EVER rent or deal with these people and this company! They took $ 1000 of our deposit for stuff we reported when we moved in. I was 6 months pregnant having to get on my hands and knees to clean pet hair that surrounded the creases in the windows and floorboards, mildew surrounding the toilet and tubs. It was quite hideous! Little did they know, I had over 200 pics of the house when we were doing the inventory on the damages.
We NEVER bothered them with any maintenance issues besides our toilets running and making our water bill high. That even took them 6 months to fix. We paid our rent on time EVERY month, and when we thought about renewing the lease, the property manager Chris Tarango said the owner was selling the house so we couldn’t renew (thank god).
So they had all kinds of random Realtors showing the house while we’re in it. One Realtor brought 10 men to look at the house, one Realtor and their client broke a blind, and we told Era about it, but they still charged us for it! My family is in Real Estate, so they have been making sure we have EVERYTHING we need for court, just in case they decide not to give us our full deposit $ 1495. If I would of known the headache this company was going to put us thru, we would of never rented from them. I wish I would of read up on the other reviews before I did.
Proceed with caution if you are dealing with the ERA BETTINGER company. They just want your money, they don’t care about you, your family, or what you move into when it’s their property! If I could give them negative ratings, the one star would not have even been on here!

Do not rent from these people!!! They are dirty crooks! My apartment was cleaner when I moved out than when I moved in and they still charged me a 200 plus cleaning fee. When I moved in, there were holes in the walls and doors that were never fixed. They charges me for those!!! I paid out of pocket for pest control, by the time I left, my apartment was infested with roaches. They would not spray the whole building. They were coming up my sink from downstairs and the walls. When I moved out, they charged me for that. This company is a joke and they are theifs!!!

My initial contact with Beth was over the phone. I really liked a property that she had the listing for. She was rude and unpleasant. As we continued to progress leasing the house, her attitude only became worse. After several days of her lack of communication and professionalism, I decided to find another home.

Update– it took over 2 weeks but we finally have new carpet. Realtor ‘Apologized for miscommunication’ when it was actually ‘no communication’.

Be careful. Both my girlfriend and I applied together to rent a house from them. Together our income was 7x the rent. We have excellent rental history (they didn’t check). They took $ 50 from each of us, denied us, and essentially said to us «Have a look at the experian credit report.» We were the second consecutive applicant they denied. I would not be taking the time to review them if I had received a statement about a particular credit requirement we didn’t meet. We had been repairing our credit and had an understanding that our credit was good enough. When they denied us, they provided a form letter stating a tenant approval company had looked at only one credit report and we could request a free copy of that report form the credit agency. They refuse to communicate anything else to us. Having been a landlord myself, I absolutely respect a landlord’s right to chose their tenants based on credit. I think that, for the amount of money paid to this company to apply, a simple statement that a particular applicant’s credit just isn’t good enough, speaks to the character of this company.
Follow up: They tried to get me to pull this review (which I did) by giving my realtor ‘the run around’, all the while processing another applicant and renting the house to them. Again, speaking to the character of this company.
Also, in sharing this story with a few folks, one mentioned that if you pay money to apply with a company, if denied, That Company is Required By Law to provide you with a copy of what they looked at. ERA Bettinger must not like that law. It was not a lawyer who advised me, I could be wrong.
Any lawyers reading this who can help, please do.

ERA Bettinger Realtors has managed my property since I had to move due to a new job. They are very professional and considerate with many years of experience. Problems have occurred with my property (like the dishwasher breaking down) and I knew about it in less than a day. They also made sure that repairs were done asap as they did not want to leave their tenant without items like a dishwasher (which technically isn’t an necessity). I could only wish the property I now rent from another management company was that great! I couldn’t even get them to call me back for a week after I moved into the place that still had the old tenant’s property, trash, and filth in it and needing very reasonable repairs!
Please note that most management companies do not visit to see how clean tenants leave the property when there is a quick turnaround. It just happens if they have hundreds and hundreds of properties. If you document the damages and request reasonable cleaning requests by talking to the property managers nicely, most companies, like ERA Bettinger Realtors, will do their best to make it right. I know from experience how great ERA Bettinger Realtors treats their tenants compared to other companies like the one I have had the misfortune to be stuck with now.

Beth Bettinger at ERA Bettinger Realtors was just super! I moved to Austin from overseas. Beth was very welcoming and informative and helped and guided me in finding a suitable rental accommodation and, after that, in locating a suitable home that satisfied our needs and requirements. Beth is thoughtful and considerate and goes the extra mile in making sure that she finds something that is ‘right’ for her clients. Strongly recommended!

Ray, Katrina and Chris have managed multiple properties for me in the Austin area for some time now. They have always kept me informed of tenant issues and have responded quickly to repairs and maintenance. They are a first class property management company and I reccomend them highly.

I didn’t read the reviews until after I applied to rent out a property from ERA. When I viewed the property is was dirty. Beth told me that the place had been professionally cleaned; however, she and I both knew that was a lie. And when I called her out on it she said, «Your definition of clean could defer from mine. We are not going to paint or replace the carpets». I replied, «I am just asking for someone to pick up a broom!» There was a dead roach in the fridge and bathroom. Dead ants in the window seals. The cabinet doors were hanging off (they fixed this). The dishwasher had standing water (they fixed this). The kitchen faucet leaked (they fixed this). The grass wasn’t cut; which was put in the lease as my responsibility but I would’ve thought that they would have it done before I moved in. Instead I was cutting the grass while the movers were moving me in (on the same day). I went ahead and leased the place because it was in a good location and the rent was reasonable. Like someone else said their review, they allowed me to make a list of things that they promised they would have fixed before I moved in. Hauling off the left behind trash was one of those things but 9 mos later that trash is still there. They said they had someone clean the carpet twice but when I took a wet rag and wiped an area the white towel was black. I hired another company to come out and clean the carpet. The dirt stains came up but alot of the stains still didn’t come up. The toilet in the second bath didn’t work (they fixed this) and someone used it and it had urine left in it (I found this after I was given the keys). You have to nearly beg them to do repairs. However, on a good note (yeah one good thing) I made a request for my AC unit to be looked at because the heater didn’t work and they sent someone out the same day. Also, someone didn’t hook up the washer pipes/​hoses correctly (they fixed this) in the laundry room and when I ran my washer the master bedroom and closet flooded (water came up under the carpet)… they had someone out the next day to extract the water; but it took 10 days before the carpet was installed. The outlet for the dryer keeps tripping the breaker and I haven’t been able to wash clothes going on two weeks. To date, I am still waiting for it to be fixed (Jack said he will have it done today; fingers crossed). It just seem like they have too many properties to manage. Plus, they seem to contract people to do the maintenance or repairs are not the most professional. When my carpet was removed, the guy filled up my trash can with the stuff he should have hauled away. The next week, when he came back to put in the new carpet (happen to be right after trash day) he filled up my trash can yet again and left carpet on my curb. So it will be a total of 2 weeks where I am not able to use my own trash can for my trash (in which I pay a monthly bill for). I called ERA and they said they will look into it. On the flip side the new carpet looks good, I wish it was done for the whole house as it just looks and smells better now.
I am not yet at the end of my lease and I am fearful for when that day comes. I pay my rent on time every month and I keep the place up but, I just foresee that I will have problems come lease end. My place is pretty decent and with a little TLC and small upgrades, it would really be a great place. They just cut too many corners.
Please think twice before renting a place that uses this company to manager it. If the place you are trying to rent has little to no maintenance problems and doesn’t need any or very many repairs, you will be fine. But be ready to move into the place with the place in the same shape as it was left by the last tenant. Be prepared to have to clean up after the people they contract to fix stuff. Be prepared to have to just live without some repairs or having to wait weeks until it gets fixed. To their defense, they just have too many properties to manage. O AND, the girl they have working at the front desk does not have the best attitude. IDK if she is just told to say Katrina and Ray are not in when I clearly hear them talking in the background or what. Im just really hoping that when time comes to end my lease that everything goes smoothly and we can just part ways with no problems.
PS: Ray, although I never get to speak to him, in the beginning really tried to have everything I asked for fixed. Unforunatley, not all of it was done and done right by the contractors.
PPS: After a few emails and calls, Katrina does answer you back and will try to reassure you that things will be done. I guess I was just hoping for someone to be more personable and understanding.

I agree with the other reviewer — they do not deserve one star.
Absolutely HORRIBLE. We are renting a house managed by this company. It was beyond filthy when we moved in, even piles of dog hair and dust on the floor. And the smell — ugh, awful.
Want to get something fixed? Good luck! They promised us several fixes when we moved in months ago, and nothing, nada, zilch has been fixed. These things should have been fixed BEFORE new tenants moved in! They actually told us they do not even visit the properties they manage. Only the maintenance man (who arrives with his wife and kid waiting in the mini-​van for him to finish) ever sees the property.
I can tell the owners of this home have put some money into it — quality appliances, remnants of a nice landscaping design, new AC, etc., however none of it has been maintained and looks run-​down now. So bad that I am considering writing the property owners (whom i found online) to let them know how the management company is handling their property.
I really hope realtors and property owners read these bad reviews — please do not give these people your business!