New Horizons Computer Learning Centers

I have never experienced such failures in customer service before. I signed up through a work incentive program through the state and chose New Horizons over ACC due to my experience at their free seminars from a few years ago.
Unfortunately, it’s all online only. I don’t even know why they have a building. They treat you so amazing but once you sign the paperwork, you’re on your own. I had the most difficulty getting help of any kind. The «online live» courses are all but useless, usually it’s an instructor reading verbatim the teaching guide as the live video is them scrolling through it.
The worst for me is I was diagnosed with cancer while I was there and it was an emotional and medical hardship for me. I asked to retake the courses or at least get access to the videos and they refused.
Hell, they didn’t even give me testing vouchers that they owed me.
I filed with the BBB but never heard back.
Do not waste your time or money with these crooks. They’re still coasting off a 10-​year-​old reputation and just here to steal state money, or worse, your own.
You’re better off going through Umedy or something. Choose a company willing to guarantee and backup what they sell.
New Horizons doesn’t.

I just completed an Excel 2007 Level 2 course at New Horizons. My employer does all computer training with New Horizons so I was not exactly shopping around with training. The account manager working with my company was very friendly, even when I had to change my course date twice.
I took what they call an Online Live course where the instructor was actually in New York and myself and the other students were at computer workstation at various New Horizons locations. I honestly wasn’t thrilled with this setup because I had imagined being in a classroom with other students and an instructor that was physically there. The workstations had two monitors, one to display the instructors screen and one for my own Excel practice. Students can virtually raise their hand and type questions to the instructor, which many of us did. I actually ended up enjoying this setup because I was able to focus without a room full of people but also sneak a peek at my work email a few times. The instructor was terrific and tried to relate the course to how we could use these new skills in our jobs. I was fully prepared for 8 hours of boredom but now I want to take Level 3 in the future.
My one complaint is that the headphones provided are uncomfortable. My ears hurt and I had a terrible headache by the lunch break. After lunch I figured out a way to put them on my face right in front of my ears with the volume turned to max and be able to hear without pain (and luckily no one was in the room to see this.) Bring your own headphones! Also, the classes have a course book but they didn’t have a paper one to give me like they normally do. I got an access code for the online book but I’d rather have a paper copy for easy reference. In the course evaluation I asked to get one. If I get this I’ll be thrilled and probably increase this to 5 stars!