Molly Maid

We have been using this company for 7 years almost. For some reason in the last 2 years or so, the quality has gone out the window. I have changed our cleaning crew 3 times in hopes of getting improvement. Today they came and when I returned home, tons of lights were on and my front door was unlocked. Some groups cleaned tubs, some don’t. Some vacuum my stairs others don’t. We even had a supervisor come out and tell me how much dust was in my toddlers room. For a kid allergic to dust I am disappointed. We canceled or service today. I tried to be a loyal customer but the workers just don’t seem to care much. They clean faster and less efficient and that just isn’t ok with me. The office staff has been nothing, but kind and helpful as they can be.

Great service! I’m very happy to have them. Well worth the money, and great customer service. Thank you!

Very thorough, professional, friendly, and on-​time!!! Absolutely love their service.

We had Molly Maid come in to do a 1 time cleaning on our 1,300 sq. ft. house recently (a deep clean that was long overdue… hey, sometimes you just need help), and they did an AMAZING job. I was especially impressed with the results in the bathroom. I have never seen the tile grout so clean, and that’s not from lack of trying on my part. They had an immediate opening the same week I called, were very professional on the phone, and their pricing was reasonable and fair. They showed up to our appointment on time and were very professional while here. I couldn’t ask for a better experience.

I asked for a quote on their website because I don’t want to use my work phone for personal business and my cell gets horrible reception in my office.
I got several calls from a strange number, no message. I answered the third one and couldn’t understand a word because the reception was so bad. I bit the bullet and called the number on my work phone and it was them. I asked why they didn’t follow the instructions I put in the comments box and was told «we don’t get those.»
They might be great cleaners, but if they can’t follow directions, what’s the point? Grade should be an incomplete.

I’m shocked to see so many poor reviews… my experience with Molly Maid was awesome!
Both ladies did a very thorough job on my one bedroom apartment, and it honestly looks cleaner now than when I first moved in. My only complaint is the price (I paid a little over $ 200 for 2.5 hours of work) but hey, you get what you pay for :) Thanks Maritza and Maria for making my life a little easier!

In full disclosure, my review is for Molly Maid employees as drivers.
Today, I was traveling southbound on I-​35 when Molly Maid car 68 got on the freeway. The driver crossed three lanes at a high speed and even when I honked to alert her that I was in the lane she was trying to come in to, she never slowed down. I was forced to slam on my breaks. Once in the lane in front of me the Molly Maids driver continued to act erratically, speeding up and slowing down, breaking for no reason. Even as I switched lanes to avoid being behind this, she continued this unsafe behavior.
If someone behaves this way with a company car, can you imagine how they treat a homeowners stuff?

It’s nice to come home to a clean house! I’ve used Molly Maid for years, and have had issues, but they were mostly resolved well. I have learned that «bonded» doesn’t really mean much; one time (out of many, many times) one of their maids stole or «accidentally» threw away a pair of sandals. Molly Maid’s response was that maybe the maintenance man took them. Other than that, though, they’ve been good, and they’ve made good on the various mistakes.

This place is terrible. Not only did they do a terrible job cleaning my house, but they stole from me and didn’t have the guts to admit it. I was very polite and professional about inquiring to the situation. Molly Maid completely took the side of their employee, who clearly lied. What ever happened to customer is always right? They didn’t even attempt to compensate me. The worst cleaning service in Austin!

I had an issue the owner called me and they took care of it right away and I’m very happy with the level of cleaning the good customer service they provided afterwards.

I was looking for a cleaning service today. I filled out an appointment request online. This request consisted of several things, email, phone, location type, room numbers, if I have pets.
I got a quick call back from a representative, who asked me every single question again, including the number he just called me on. The gentlemen goes on to say he couldn’t do a quote after 5:00pm or on the weekends.
At the point when a company can’t read their own online forms, or be willing to meet with you during reasonable hours; they deserve to not be in business anymore. I’ll find someone else.

Terrible company! Do Not Use! I asked them to do a very basic cleaning for a 1,600sq ft home. (Mop floors, wipe down kitchen counter, and clean 1.5 bathrooms. I was quoted this would take around 1 hour to complete. ($ 90). After reviewing my CC statement online I noticed they charged me $ 256. They told me it took two maids 3 hours to mop, wipe down a counter, and clean 1.5 bathrooms. I am not sure what they were doing however it definitely was not cleaning. I can clean my entire house by myself in that time.
Save your money and use another company. I turned them in…

One star, only because I can’t leave zero.
Pretended not to speak English until it was time to tell me what she would NOT do (baseboards, blinds, and the oven). I said I needed the oven cleaned, as I was moving out. They didn’t have the cleaner, so I had to go to the store and buy oven cleaner and bring it back to them. When the apartment inspection took place afterwards, the oven wasn’t even clean. The ladies cleaning just seemed annoyed and rushed. Last, but not least, I was absolutely overcharged for that awkward and totally unsatisfactory experience.
Not that it matters, but this was in December — and in August I still remembered to rate them once I started using Unilocal.At least I can say they were memorable.

I am very disappointed with Molly Maids. Their cleaning was fine but I just got a bill for $ 233.35 when I was told it would be a total of $ 92.00. I will never use them again. The market is much too competitive to waste so much money on a mediocre job.

Disgusted, the two women RAN through my house in 45 minutes after the initial 3 times the price cleaning which was still shoddy. Dust everywhere gave bathroom fixture a swift swipe and outta their, had them come with a supervisor last week and still missed obvious stuff. Ridiculous, the maids didn’t speak English so they were able to get away with a lot. What a scam and lots of money and my time wasted. Avoid at all cost!!!

I’ve been too lazy to look around for another cleaning service, so I’ve been using Molly Maid’s services for quite some time. I finally did the right thing and cancelled my service with them. They do a mediocre job, at best. The straw that finally broke the camels back was when I noticed my husbands shavings from his electric shaver was still on our floor after I dropped the charging station that morning. How could they possibly miss that when they’re supposed to vacuum and mop? Not only that, but they left dirty coffee mugs in our sink. Not that I really want them doing my dishes; they needed to be rewashed the last time they did the dishes.
I will say, though, they were always on time and friendly.
If you’re looking for a new house cleaning service, Molly Maid’s are not worth the time or money.

I cheaped out and used these guys; they are terrible. Really, I am not high maintenance, but they are not worth the cost. Sorry Molly Maids.

I think the ladies that arrived did a good job. Was it worth 164.00 for two hours, absolutely not. It is what it is. Did it save me some time, yes. Will I use them again? Probably not. Lets face it, nurse practitioners make 80.00 an hour, not cleaning ladies, especially when you know they pay them min wage. I will only use this service after a major blow out party and the house is completely trashed. I will be more organized moving forward.

I love the cleaning ladies that come to my house!
They help me out soo much
Plus, their attention to detail and their punctuality is above and beyond.
There are a lot of cleaning services out there, and I have tried them all before I came to molly maid. I am glad I did!

I wish Unilocal had negative stars. First good thing (s)
1. Very punctual
2. Polite
Bad Things
1. If a maid asks for a broom and a dust pan… they are in the wrong business
2. If a maid says that they don’t have any chemicals to clean the wood floors… they have no idea what they are doing.
3. If you start mopping the wood floors with water and dust that gets sucked into the groves… that is very upsetting.
4. If you start taking pictures of the home to prove (without permission) that the house is very dirty and you can’t do the job, then you are in a wrong business. Cleaning company is being paid to clean a dirty house not a clean house. After construction (paint and ceiling job) it gets dirty.
Bottom line, I would never ever recommend this company. I looked up Unilocal and hired The Boardwalk Cleaning Co. based on their reviews and I am glad I did!