Maid For You

We’ve been satisfied customers for 15 years. The maids are competent, and the office is always available and cooperative with managing schedule changes.

In the 40 years I’ve had my houses cleaned, Jackie at Maid 4 You sent me the worst house cleaner I’ve ever had. It was so bad that my real estate agent came over the next day to remind me I had to get my house cleaned before we showed it. (I hired someone to redo the job).
The worst part was that Jackie doesn’t fulfill her promises and guarantee. Her site says:
«If you are not completely satisfied with our service, call within 24 hours and we will come back out with no additional fees and clean your home until you are satisfied.»
I called to tell her what a horrid job I got, offered to provide photos and tell her I wanted to invoke the guarantee and have someone come out to redo the work. Nope, she said, and refunded me $ 25 — which merely covered the charge for the cleaner bringing her own supplies (she used mine — she didn’t have any with her altho I ordered it) and for me not getting the $ 10 discount for first time cleaning.
It’s always possible to have one bad cleaner and have a bad day. It’s another thing to make promises to your clients and then not fulfill them. There are so many truly good house cleaning companies in Austin there is no reason to use this one.

Seriously, I cannot rave enough about Nicole and Jackie at Maid for You. The apartment I had to have cleaned was a hot mess and then some. Jackie was very helpful in estimating the charges of cleaning beforehand, and was so genuinely kind and sweet during a time that has been very hard for my family. Nicole volunteered her time on Labor Day weekend, and spent 5 hours cleaning. When I walked in, I was flabbergasted and what an amazing and thorogh job she had done! It brings me to tears when I think about what a great job this company did for me. My husband and I are currently trying to work out a monthy cleaning for ourselves in our budget :) If we can get it to work, we will definitely be requesting Nicole! The entire team is amazing!

At first I was thrilled to read the reviews, however to my dismay I had poor service from their owner, Mark who yelled at me over the phone after being apologetic that I had forgotten to leave my keys out. He was actually coming out to re-​do the service as they did not do a thorough job the 1^st time around.
After being apologetic on the phone, he gave me an attitude and yelled at me over the phone. I was shocked! Never in my life as a customer on the other end did I feel like that was appropriate, all because he didn’t want to reschedule the service.

I have used Maid For You off and on for a little over a year. I use them only when needed. They have always done a great job and for the price you can’t beat them! I have an older 1600 sq ft home and usually get the 3 hour service.
They are always ontime and always leave the house spotless. I just used their service again today and it was heaven coming home to a spotless house. I always make sure I pick up before they come and anything I miss they take the time to put away/​organize for me.
I love that I’ve had to use them with very little advance notice and they were always able to accomodate me.

Do not use this service! I’m typically never a fan of posting a negative review about a business, but I’m appalled at the level of service I received today. I also picked them off of Unilocal so felt the need to post about my experience. I booked them for a 3 hour cleaning of my two bedroom apartment and along with a generous tip my total came to a $ 97. I’m completely fine with paying this amount if you actually get great service. The wood floors which are throughout the apt except for in the bedrooms were absolutely NOT cleaned or mopped. The stove tops still had spills on it, the sink was dirty and the trash was just piled up on top of the can. The floors are what really got me… we have a dog and her paw prints are still all over the floors. Save yourself the time and money and pick a different cleaning service.

I usually don’t employ these well-​advertised maid-​cleaning agencies… I tend to trust the word of friends when it comes to choosing someone for cleaning my house.
I recently bought a «groupon» for 3hrs of cleaning service for $ 55 for Maid for you. I have a 1300 sq. ft home and it normally doesn’t take very long to clean (max 2hrs). When I called to setup my appointment I was assured that the maid would easily spend 3hrs going over nooks and corners and the house would be spotless. All this sounded very good… too good to be true.
They were scheduled to arrive at 12:30pm but the manager called and informed that they would be running atleast an hour late. Not the best way to impress a new client. Anyways, the maid arrived and went about her usual business of cleaning. I inquired if they would clean the blinds…“Sorry, we don’t do that” was the prompt response. Despite this, I was still willing to give them a chance.
The maid completed the cleaning in around 2hrs and overall it was a decent cleaning job. I wouldn’t say that the cleaning was any better than what I get done normally. Also she didn’t clean the light fixtures and kitchen counter very well (I could still feel a few food particles on the counter).
My regular maid cleans the blinds, washes dishes, folds clothes etc (in addition to everything else) and charges just $ 60. «Maid for you» had an opportunity to win my business but I’m going to stick to my regular maid who does a much much better job.

Wow.
Terrible, terrible, TERRIBLE!
After looking at the AWESOME reviews on Unilocal,I was very excited to have Maid for You clean out my one bedroom apartment for a «move-​out’ clean.
Jackie was very friendly on the phone, and I thought all would be taken care of. HOWEVER…
Two days after they «cleaned» my apartment, I did the walk through with my landlord and was –extremely– embarrassed. My apartment was not an easy job, granted, but the cleaning was sloppy, half-​assed, and unprofessional.
There were still dead bugs, stains, and crusty stuff on the counters.
My Carpet looked AWFUL, as if the cleaner had just spread around the dog hair, shavings, and fluff all over the rooms. There was dust EVERYWHERE! The stove tops still had crumbs, there was gross grime in the shower… The list goes on!
When I called Jackie to let her know my concerns, she blamed it on the condition of my apartment beforehand. My apartment was not pretty, but it was not terrible either. And even if it was, Isn’t it their JOB to make it as clean and nice as it was BEFORE?
Thats what we pay you for, HELLO! For the money I dropped to have them «clean,» it was a total and complete waste. My four year old niece would have done better in the third of the time. Shameful!
By the way, I had also had the carpets professionally cleaned a week before Maid for You had to clean, so their job was that much easier.
Jackie insisted that «Sam» (the UT student who cleaned my place), shed sweat and blood to clean my place, and was even on his hands and knees picking stuff out of the carpet.
Really? Then why did I have to pick stuff out of my carpet and dog fur for almost an hour that should have been vacuumed!
I also instructed them beforehand to NOT NOT NOT use the vacuum in my apartment, as it was broken and would make things worse. What happened? Sam used the Vacuum! And like I suspected, spread dust, bits, and fur EVERYWHERE.
It took a lot of back and forth phone calls to find out that yes, Sam did indeed use my broken vacuum in spite of my wishes. I do not know if it was poor communication on Jackie’s part, or Sam simply «forgetting,» but either way, its highly unacceptable.
Longer story short, my hell-​in-​heels landlord tacked on extra charges and kept my deposits because of the lousy, LOUSY cleaning job.
To add insult to injury, I politely tried to tell Jackie that a job this poor quality was not worth the money, and if they could come back and fix it. She had the gall to tell me that she should have charged me MORE, and that she was being GENEROUS.
Wow.
In an economy where businesses really need to sink or swim, I have no doubt where this one is going.
Please please please, heed my review, and take your money ELSEWHERE!

They are always on time and efficient. In three hours, they transform my dusty two bedroom into a sparkling oasis every time!
It’s great because they use all your own products, so you don’t have to worry about unfamiliar smells or (in my case) anything non-​recycled/​unnatural that may hurt my pup.
I wish I could afford to have them come once a month!